Ancheer

Overview
About
Location
Reviews

Overview

5521 Schaefer Ave, Chino, CA 91710, USA
Hours Business hours are not available at the moment

Ancheer Introduce

Ancheer, with a listed address at 5521 Schaefer Ave, Chino, CA 91710, operates as a distributor of products, including e-bikes and treadmills, primarily manufactured in China. Based on customer reviews, there are significant concerns regarding their business practices.

Customers have reported numerous issues, particularly concerning customer service and warranty fulfillment. Key concerns include:

Lack of a dedicated sales or parts department.
Absence of a functional or legitimate website.
Products being sold through third-party sellers on platforms like Amazon, Walmart, and eBay.
Difficulty reaching Ancheer representatives, with provided phone numbers often leading to voicemail.
Reports of non-existent or unhonored warranties.
Experiences of being given the “run around” when trying to get warranty support, until the warranty expires.
Concerns about the long term reliability of products, particularly treadmills.

Reviews indicate that the warehouse in Chino, CA, which is listed as the USA headquarters, is not open to the public and serves primarily as a distribution center for importers and third-party sellers.

Customers have strongly advised potential buyers to exercise caution when purchasing Ancheer products. They recommend ensuring any returns are made within the 30-day window offered by retailers like Walmart or Amazon, as Ancheer's own warranty is considered unreliable.

In summary, based on customer feedback, Ancheer has significant customer service and warranty issues. Potential buyers are strongly advised to research thoroughly and proceed with caution before making a purchase.

Location

Reviews

Feb 06, 2025

BEWARE!!! I bought a Ancheer treadmill from Walmart online. Walmart was excellent in helping me resolve my issues with this seller. Ancheer is manufactured in China. There is no sales department or parts department or even a legitimate website. Ancheer makes a ton of treadmills and electric bikes which are purchased by a middleman (importer) in Chino, California. I live near Chino and went by the warehouse, not open to the public. This importer houses the products. Third party sellers buy the products and sell them on Amazon, Walmart and eBay. The warehouse (represents itself as USA headquarters for Ancheer) has 2 cellphone numbers which are personal numbers and go straight to voicemail or voicemail is full. My seller turned out to be someone who lives in United Kingdom. I was lucky because my treadmill motor failed within the first 30 days and Walmart fought for me because the seller did nothing. The only one who will honor a return within 30 days is Walmart or Amazon. Ancheer’s warrantee is nonexistent!! I called a treadmill repair and they want $100 to come out, $150 for a new motor that is not the same unknown Chinese brand Ancheer uses. These treadmills are 1 and done, when they break, toss them because repairing them will cost you more than they are worth. RETURN THESE WITHIN 30 DAYS OR ITS YOURS UNTIL IT BREAKS!!
Jan 23, 2025

All they do is lie and give you the run around. Worst customer service by far! Don't shop here go somewhere else! Scams are what they do buy a ebike here and don't follow up on warranties. They give you a run around until the warranty expires and then they can't help you.
Jul 17, 2024

I purchased my bike in March but I had battery issues in July. I contacted Ancheerabout it and after they collected some information about the issue promptly sent me a replacement. Thank you Ancheer! Continue focusing on customer service and you can't go wrong.
Jun 25, 2024

Is 0 stars an option? Whatever you do, do not purchase anything from this company. They use misleading/inaccurate product descriptions. I bought a bike meant for a 5'4 female, that my 6'2 partner can't even sit on and they're refusing a return. Total scam.
Oct 02, 2024

Do not buy from this company had a missing key and chose to not respond to my issue . Worst ever and no one answers phone says voicemail full !!!!