Ancheer, with a listed address at 5521 Schaefer Ave, Chino, CA 91710, operates as a distributor of products, including e-bikes and treadmills, primarily manufactured in China. Based on customer reviews, there are significant concerns regarding their business practices.
Customers have reported numerous issues, particularly concerning customer service and warranty fulfillment. Key concerns include:
- Lack of a dedicated sales or parts department.
- Absence of a functional or legitimate website.
- Products being sold through third-party sellers on platforms like Amazon, Walmart, and eBay.
- Difficulty reaching Ancheer representatives, with provided phone numbers often leading to voicemail.
- Reports of non-existent or unhonored warranties.
- Experiences of being given the “run around” when trying to get warranty support, until the warranty expires.
- Concerns about the long term reliability of products, particularly treadmills.
Reviews indicate that the warehouse in Chino, CA, which is listed as the USA headquarters, is not open to the public and serves primarily as a distribution center for importers and third-party sellers.
Customers have strongly advised potential buyers to exercise caution when purchasing Ancheer products. They recommend ensuring any returns are made within the 30-day window offered by retailers like Walmart or Amazon, as Ancheer's own warranty is considered unreliable.
In summary, based on customer feedback, Ancheer has significant customer service and warranty issues. Potential buyers are strongly advised to research thoroughly and proceed with caution before making a purchase.
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