Avant Cycles - McHenry, situated at 3318 Pearl St, McHenry, IL 60050, operates as a bicycle shop with a focus on TREK brand products. As a part of the "Bicycle Shops Near Me" category, it's important to note the shop's specialization and limitations based on customer feedback.
Recent customer reviews indicate that Avant Cycles has transitioned towards primarily servicing and selling TREK bicycles. This has led to concerns regarding their willingness to repair other brands, especially e-bikes. Customers have reported difficulties in getting non-TREK e-bikes serviced, and have also mentioned that the shop primarily offers high-end, expensive TREK models.
Key observations from customer reviews include:
- Limited service for non-TREK bikes, particularly e-bikes.
- Focus on high-priced TREK bicycles.
- Concerns about customer service and communication.
- Issues with warranty and liability regarding non-TREK brands.
- Problems with bike maintenance and part replacement.
- Issues with communication regarding store closures and bike transfers.
Customers have expressed disappointment with the shop's refusal to service bikes not sold or branded by TREK, citing "liability" as a reason. There are also reports of poor communication regarding store closures and the handling of customer bikes, as well as issues with missing or broken parts following service.
While some customers acknowledge the friendliness of staff members like Nathan, the overall sentiment highlights significant limitations in service and customer satisfaction. It is recommended that potential customers, especially those with non-TREK bikes, consider these reviews when seeking bicycle services at Avant Cycles - McHenry.
For inquiries, you can contact Avant Cycles - McHenry at (815) 385-4642 or +1 815-385-4642. Please be aware of the potential limitations in service based on the provided customer reviews.
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