Bell's Bike Shop

Overview
About
Location
Reviews

Overview

+1 215-543-6000
bellsbikeshop.com
1320 E Passyunk Ave, Philadelphia, PA 19147, USA
Hours

Monday Closed

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

Bell's Bike Shop Introduce

Bell's Bike Shop, located at 1320 E Passyunk Ave, Philadelphia, PA 19147, offers bicycle sales and services. You can contact them at (215) 543-6000 or +1 215-543-6000.

Customer reviews indicate a contrast between in-store and shipping experiences:

Excellent In-Store Service and Inventory: Customers appreciate Bell's as a one-stop-shop for all biking needs, citing their onsite warehouse with a vast inventory and no wait times.
Knowledgeable and Helpful Staff: The staff is praised for walking customers through various options and providing great service.
Shipping Discrepancies and Communication Issues: One customer experienced issues with a bike purchased for shipping, including receiving a different color frame than advertised, scratches and dings, and inconsistent communication regarding a damage claim.
Discount Offered for Misrepresentation: The shop offered a discount due to the false advertisement of the bike's color, but the amount was later reduced.
Frustration with Post-Purchase Communication: The customer experienced frustration with the lack of response to emails regarding the damage claim after the initial month.
Positive Warranty Outcome: Despite shipping issues, the customer retained the bike due to the Salsa warranty remaining valid.

Bell's Bike Shop provides excellent in-store service with a vast inventory and knowledgeable staff. However, customers should be aware of potential issues with shipping, including discrepancies in product representation and inconsistent communication regarding post-purchase concerns.

If purchasing a bike for shipping, it is recommended to proceed with caution and clarify all details beforehand. For in-store purchases and services, customers can expect a positive experience with a wide selection and helpful staff.

For specific information on bike models, repair services, and shipping policies, it is recommended to contact Bell's Bike Shop directly or visit their location. It is also advised to document all communication and agreements, particularly for shipped items.

Location

Reviews

Aug 09, 2024

Bought a several model year old (2021, purchased in April 2024) bike. Advertised as silver, but frame that came was black. I appreciated that they offered a discount because if the false advertisement, but was disappointed the amount decreased after verbally offering more. The frame had scratches and dings they claimed were from shipping and said they’d file a damage complaint with UPS and keep me posted. That was 3+ months ago, I only got updates for the first month when I emailed and now they don’t respond to emails. If buying shipping a bike that needs to be shipped, I’d only use this shop if it was an extremely good deal because customer service on the back end has been frustrating. I only kept the bike because Salsa will still fully warranty it.
Mar 04, 2025

I appreciate Bell's as a one-stop-shop for anything I might need for my bikes. With their onsite warehouse, they have TONS of options on hand without any wait. I appreciate that I'm walked through every possible option and trust that the employees are going to provide me great service. I'll continue to use Bell's for years to come!
Jan 17, 2025

I went to this bike shop to purchase some innertubes and tire patches, only to realize while I was shopping that NONE of the items have marked prices. All cyclists are not rich, and I make decisions based in part on price. When I asked the salesman about this he told me that I could order the products from their shop online. If I wanted to buy the products online I would buy them on amazon for the cheapest price- not from a bike store that will have some added premium. The only way I was able to learn the cost of items was the salesman scanning them, reading off the price and us doing back in forth with different items until I was able to pick. Not only was this unnecessary it was embarrassing. Not having marked prices is not only unprofessional but dishonest. Do not give this store your business. Not having clear prices on the shelf is unacceptable.
Mar 09, 2025

I've been going to Bell's as my go to bike shop for about 2 years now, and I've never left that store feeling misunderstood or mistreated! The staff is super kind, and the store's dutiful maintenance of their ebay store lets me browse the store's stock across multiple locations and schedule items to pickup. Love their communication and updated store front!
Jun 12, 2024

5/24/2024: I dropped off my Gocycle here today. I was told they had other bikes in front of mine and was quoted four weeks before work would begin by Anthony. A very nice shop. 6/11/2024: I picked up my Gocycle today. As they were bringing my bike out they noticed that the front wheel was not perpendicular to the handlebars. They quickly loosened a few screws and straightened it. I took a brief ride down the block and back and all seemed fine. When I got home I rode five miles and everything was as good as new. They replaced a broken chain ⛓️ and the bill with labor was quite reasonable. I picked up from Brian and paid the bill. I would highly recommend this shop to anyone getting their bike serviced. I will take my bike here for repairs or servicing that I cannot perform myself.