Bell's Bike Shop, located at 1320 E Passyunk Ave, Philadelphia, PA 19147, offers bicycle sales and services. You can contact them at (215) 543-6000 or +1 215-543-6000.
Customer reviews indicate a contrast between in-store and shipping experiences:
- Excellent In-Store Service and Inventory: Customers appreciate Bell's as a one-stop-shop for all biking needs, citing their onsite warehouse with a vast inventory and no wait times.
- Knowledgeable and Helpful Staff: The staff is praised for walking customers through various options and providing great service.
- Shipping Discrepancies and Communication Issues: One customer experienced issues with a bike purchased for shipping, including receiving a different color frame than advertised, scratches and dings, and inconsistent communication regarding a damage claim.
- Discount Offered for Misrepresentation: The shop offered a discount due to the false advertisement of the bike's color, but the amount was later reduced.
- Frustration with Post-Purchase Communication: The customer experienced frustration with the lack of response to emails regarding the damage claim after the initial month.
- Positive Warranty Outcome: Despite shipping issues, the customer retained the bike due to the Salsa warranty remaining valid.
Bell's Bike Shop provides excellent in-store service with a vast inventory and knowledgeable staff. However, customers should be aware of potential issues with shipping, including discrepancies in product representation and inconsistent communication regarding post-purchase concerns.
If purchasing a bike for shipping, it is recommended to proceed with caution and clarify all details beforehand. For in-store purchases and services, customers can expect a positive experience with a wide selection and helpful staff.
For specific information on bike models, repair services, and shipping policies, it is recommended to contact Bell's Bike Shop directly or visit their location. It is also advised to document all communication and agreements, particularly for shipped items.
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