Bennetts Bicycles Inc

Overview
About
Location
Reviews

Overview

+1 718-447-8652
www.bennettsbikes.com
517 Jewett Ave, Staten Island, NY 10302, USA
Hours

Monday 10:00 AM - 5:00 PM

Tuesday 10:00 AM - 5:00 PM

Wednesday Closed

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 3:30 PM

Sunday Closed

Bennetts Bicycles Inc Introduce

Bennetts Bicycles Inc is a bicycle shop located at 517 Jewett Ave, Staten Island, NY 10302, USA. This shop offers bicycle sales and repair services.

Customer reviews paint a very negative picture of Bennetts Bicycles Inc. One customer, who had visited the shop since childhood, reported consistently rude staff and a lack of interest in serving customers. They further alleged that the shop discriminates against people of color, refusing to assist or being extremely rude to them. They described the staff as elitist and unwilling to help, even with simple repairs like flat tires. They speculated that the shop's ability to operate despite these issues stems from the owners owning the building and land. Another customer reported being sold a used and broken bike for $300, which was claimed to be new. They stated the bike did not ride straight and had pedal issues. When they returned the bike within an hour, they were denied a refund, leading them to label the shop a "scam."

Based on customer feedback, Bennetts Bicycles Inc has been described as:

Rude and Unhelpful Staff: Customers consistently report rude and unhelpful staff.
Allegations of Discrimination: Customers allege discrimination against people of color.
Potential Scams: Customers report being sold used bikes as new and denied refunds.
Poor Customer Service: The shop is described as having extremely poor customer service.
Unwillingness to Assist: Staff are described as unwilling to assist with even simple repairs.
Potential for Selling Broken/Used Bikes: Customers have reported purchasing used or broken bikes that were advertised as new.
No Refund Policy: The shop reportedly denies refunds, even for recently purchased and faulty bikes.

Due to the extremely negative reviews and serious allegations, potential customers are strongly advised to exercise extreme caution. The reported issues of rude staff, potential discrimination, and alleged scams raise significant concerns. It is recommended to thoroughly research alternative bike shops in the area and avoid Bennetts Bicycles Inc unless absolutely necessary. If you choose to visit, document all interactions and the condition of any purchased items. You can contact Bennetts Bicycles Inc at (718) 447-8652 or +1 718-447-8652, but proceed with extreme awareness of the reported customer experiences.

Location

Reviews

Mar 13, 2025

I have visited this local bike shop many times, every since I was a kid. Even back then, I noticed that the staff here was very rude and seemed like they didn't care for business. It still rings true today. From what I can gather from other local bike enthusiasts and some of the other reviewers, it seems that they do not want to serve anyone who is not white. I do not say this lightly or jokingly. They seem to have a complete lack of interest in helping you out with your bike if you are a person of color. They are extremely rude, standoffish, elitist, and unwilling to help even with a simple flat tire. If they do it, they are huffing and puffing and cursing under their breath. My guess is that they can behave like this because they own the building and land that the shop is on so they can never go out of business. Avoid this place at all costs...unless you're white.
Feb 21, 2025

HORRIBLE!!! THIS PLACE IS A SCAM THEY SOLD ME A BIKE FOR $300 THAT THEY CLAIMED TO HAVE BEEN BRAND NEW COME TO FIND OUT ITS USED AND BROKEN. IT DOESNT RIDE STRAIGHT AND SOMETHING IS WRING WITH THE PEDALS. I TOOK IT BACK AND THEY DENIED A REFUND AFTER I HAD IT FOR 1 HOUR. SCAM DO NOT SPEND YOUR MONEY
Jun 11, 2021

I've bought and services bikes here for years. Great shop! Great people! Fair prices, good service, good selection... It's a great shop to have in our neighborhood. I recently bought another bicycle from them. Great people!
Apr 10, 2023

Great local shop. Came in at 10am with an issue with breaks and was ready by noon. very honest and trust worthy. Great reasonable prices and good work. Been here for years for a reason .
Jul 29, 2024

I’m giving an extra star because the store's selection is impressive. However, my experience with customer service has been very disappointing. On two separate visits, I encountered careless and rude treatment from staff. One associate, in particular, seemed consistently unprofessional with customers. During my most recent visit, the situation was even worse. After not taking the owner's suggestion, he appeared visibly upset and started discussing his dissatisfaction loudly with a coworker, complaining about another customer who had also found him rude. The problem isn't just busyness; it's the negative attitude and poor treatment that drove me to write this review. I initially visited to support a small business, but given the experience, I won't be returning or recommending this store.