Bicycle Chain - Durham

Overview
About
Location
Reviews

Overview

+1 919-286-2453
thebicyclechain.com
5400 Durham-Chapel Hill Blvd, Durham, NC 27707, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Bicycle Chain - Durham Introduce

Bicycle Chain - Durham, located at 5400 Durham-Chapel Hill Blvd, Durham, NC 27707, offers bicycle sales, repairs, and related services. You can reach them at (919) 286-2453 or +1 919-286-2453.

Bicycle Chain - Durham is renowned for its outstanding customer service and expert repairs. Customers consistently praise the shop for its meticulous attention to detail and friendly, knowledgeable staff.

One customer shared an exceptional buying and customer experience provided by Dave Naderman, the Sales Manager, and his team. They highlighted the unparalleled level of customer service, with every detail meticulously attended to. From the moment they walked in, they were greeted with genuine smiles and a willingness to assist. Dave's extensive knowledge and passion for cycling were evident as he patiently answered all their questions and provided personalized recommendations. They emphasized that the shop's commitment to their satisfaction had set a new standard for customer service.

Another long-time customer praised the shop's consistent happiness-inducing service, noting that they recently "stepped up another notch" in their ratings. They brought in their Commencal V4 downhill bike with terrible shifting issues. Forrest took a look while they waited to see if he could provide a quick fix. After a day of waiting and excellent communication from Forrest, the bike was repaired with a new cable and complete setup, shifting "like butter." The customer was extremely happy with the great, honest, and friendly service, and the reasonable repair bill.

Bicycle Chain - Durham is a trusted resource for cyclists in the Durham area, offering exceptional sales and service with a focus on customer satisfaction and expert repairs. Their dedicated staff and commitment to quality make them a top choice for local residents.

If you are in the Durham, NC area and are looking for a bike shop with exceptional customer service and expert repairs, Bicycle Chain - Durham is a highly recommended option. Their dedication to customer satisfaction makes them a top choice for local cyclists.

Location

Reviews

Jan 18, 2025

Outstanding buying and customer experience at the Bicycle Chain Durham shop provided by Dave Naderman, the Sales Manager and his team. The level of customer service was unparalleled, with every detail meticulously attended to. From the moment we walked in, we were greeted with genuine smiles and a willingness to assist. Dave's extensive knowledge and passion for cycling were evident as he patiently answered all our questions and provided personalized recommendations to suit our needs. Their commitment to our satisfaction has truly set a new standard for customer service.
Sep 13, 2024

I've been a customer for years and have always been happy. Last week they stepped up another notch in my ratings though! I took my Commencal V4 downhill bike in for terrible shifting issues. Forrest helped me and took a look while I waited, all to see if he could get me going again without leaving it. Unfortunately, I wasn't a quick fix, which I suspected anyway. After a day of waiting, great communication from Forrest and a very reasonable repair bill, the bike is amazing! New cable, complete set up she shifts like butter!! I couldn't be happier! Great honest and friendly service as always!
Oct 22, 2022

***Update*** So after putting a few (4 miles) on the bike, derailleur wasn't adjusted correctly, bolt holding it to the bike also loose, shift cable also maxed tight so couldnt use the barrel adjuster at all and the bike wouldnt shift up gear by gear. Tried two different nx gearsets too before I took it to get adjusted thinking it was that. Rob (tech) had made a comment about the rear brake being squishy/feeling sloppy and will eventually need to be replaced. Awesome, no worries. Noticed it on the ride too. Got home and did a once over on the bike, caliper screws weren't tightened at all not was the bracket it bolts too. Works perfectly now with zero issue. Other bolts loose too but it is what it is i guess. You guys couldve seriously injured me or destroyed my bike. They are polite enough but attention to detail is very lacking. Will not be returning. Took my hardtail to these guys after they were recommended to me from another shop. Rob blead my brakes, adjusted my derailleur, new chain, installed a few parts I wanted on and did a once over on the bike for me and came in less than what was originally quoted and both were inexpensive in comparison to other shops. Could not be happier with the service and the communication. Great turn around time too. Will definitely be coming back. Highly recommend them.
Dec 01, 2024

Excellent bike shop. The best selection of bikes in the area and truly exceptional customer service. If you're in the market for a bike, I highly recommend you at least swing by the Bicycle Chain before you make a purchase.
May 04, 2024

Had a great experiencing buying bikes from the Bicycle Chain in Durham - everyone I spoke with over several months was patient and helpful. Most recently, I finally took the plunge after a long chat with Alden - what a phenomenal sales person! He was informative, patient, and not one bit pushy - it definitely helped me step out of my analysis paralysis and make a decision. After, Dylan was super helpful in showing me how to use my new trunk mounted bike rack and offering some tips for using it on different vehicles. Thanks to everyone for a great experience! I will definitely be back :-)