Bike One is a bicycle shop located at OKC: Market Place Shopping Center, 5503 Northwest Expy, Warr Acres, OK 73132, USA. This shop provides bicycle sales and repair services.
Customer reviews for Bike One present a stark contrast in experiences. One customer shared a positive experience, praising Mark and Jen for their helpfulness in tuning their bike and assisting with a new bike purchase. They appreciated Mark's bike riding class and expressed their intention to return for upgrades. However, another customer reported a significantly negative experience. They purchased an expensive bike and, after bringing it in for repairs, were accused of damaging it. They felt the accusations were unfair and inaccurate, especially as the bike was new and they were still learning to ride. Despite eventually receiving a refund, they found the experience incredibly frustrating, particularly the owner's smug, dismissive, and condescending attitude. They felt they were treated as if they didn't know how to care for their purchase and noted an atmosphere that favored certain customers. They expressed their intention to avoid the shop in the future and recommended others do the same.
Based on customer feedback, Bike One offers:
- Bike Tuning and Repairs: The shop provides bike tuning and repair services.
- Bike Sales: The shop sells a range of bicycles.
- Bike Riding Classes (Mark): Mark offers bike riding classes.
- Potential for Helpful Staff (Mark and Jen): Some customers report helpful interactions with staff members like Mark and Jen.
- Potential Customer Service Issues: Some customers report significant customer service issues, including unfair accusations and condescending behavior from the owner.
- Potential for Disputed Repairs: There are reports of disputes regarding repair responsibilities.
- Potential Unequal Treatment of Customers: Some customers feel the shop favors certain customers over others.
- Refunds: The shop may offer refunds in certain dispute cases.
Given the strongly contrasting reviews, potential customers should be aware of the reported issues with customer service and disputed repairs. While some customers have had positive experiences, the reported concerns raise serious caution. It is recommended to carefully consider these factors and potentially seek alternative bike shops. You can contact Bike One at (405) 470-5511 or +1 405-470-5511 for more information, but proceed with awareness of the reported customer experiences.
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