BIKEFACTORY Hawaii

Overview
About
Location
Reviews

Overview

+1 808-596-8844
www.bikefactoryhawaii.com
740 Ala Moana Blvd, Honolulu, HI 96813, USA
Hours

Monday 10:00 AM - 7:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday 11:00 AM - 5:00 PM

BIKEFACTORY Hawaii Introduce

BIKEFACTORY Hawaii is a bicycle shop located at 740 Ala Moana Blvd, Honolulu, HI 96813, serving the local community with a range of cycling needs. You can contact them at (808) 596-8844 or +1 808-596-8844.

As a part of the "Bicycle Shops Near Me" category, BIKEFACTORY Hawaii aims to provide local users with access to bicycle sales and services. Based on customer reviews, the shop offers a variety of bikes, including models like the Sunday Model-C, which are popular among customers.

Customer experiences vary, with some highlighting positive aspects and others noting areas for improvement. For example, one customer from Georgia expressed excitement about purchasing a specific bike model from the store. However, another customer reported a frustrating experience with a delayed online bike purchase and inconsistent customer service. This customer did mention that Kellie at the Waipahu warehouse was very helpful, but the initial interaction with another employee was not positive.

Based on the available information, BIKEFACTORY Hawaii provides bicycle sales and appears to have a warehouse location in Waipahu. It is advisable to contact the store directly for specific product availability, service details, and current promotions. Potential customers should consider the range of customer experiences noted in online reviews.

Location

Reviews

Jan 28, 2025

Howzit, from Georgia.. I bet I should buy a Sunday Model-C out there. I’m not going to try to take the only one I have on the belly of an airplane. But I can hardly wait for whenever I can get back out there!
Feb 13, 2025

I had a frustrating experience with Bike Factory Honolulu. My $1,300 online bike purchase was delayed for over two weeks, and when I called for an update, Denise was rude and lacked empathy. She dismissively told me the public wasn’t allowed at their Waipahu warehouse, where my bike was sitting. However, when I arrived at the warehouse, Kellie was incredibly helpful and sincerely apologized for the inconvenience. Her professionalism was appreciated, but the overall experience was disappointing.
Jan 02, 2025

Don’t buy Onewheel from them. I bought one and it stopped working after 6 months and they don’t do any after sales services to fix it. They said it’s our job to contact the manufacturer and send the unit to get it fixed. You will have to spend the same amount of money to get it sent and fixed by the manufacturer. If bike factory sells any product they should have at least a shops to get this repaired in Hawaii or handle broken items to ship and fix. Very disappointed. Never buy anything from this shop
Jul 30, 2024

EXCELLENT customer service and all around beautiful shop. Over the course of several days, I showed up 3 times (and called even more) looking for a specific color/ size of roller skates and some extras. Each time I was met with kindness and a genuine desire to find me exactly what I was looking for. I could not be happier with my purchase(s) and the patience/ friendliness of the staff. Special shout out to Ian for going above and beyond, ensuring a super positive experience the whole time. I absolutely love my skates! HIGHLY recommend this location.
Oct 31, 2024

Imagine this, you call to speak to the manager about customer service issues, but end up experiencing the same customer service issues with the manager. I drove from the North Shore all the way to Honolulu to pick up a bike that the manager told me was available. Whenever I arrived, she wasn't there, and the bike she informed me about also wasn't there. Her employees were lost as usual, and I never received a call back from her about the mistake. No wonder AI is taking over jobs. Ridiculous.