BikeTiresDirect, located at 5741 NE 87th Ave, Portland, OR 97220, is an online bicycle retailer offering a variety of bicycle products. You can reach them at (800) 682-0570 or +1 800-682-0570.
BikeTiresDirect offers a range of bicycle products, including tires and trainers. However, customer reviews indicate mixed experiences with their services, particularly concerning shipping delays and customer service.
One customer expressed significant frustration with a delayed bike trainer order placed in November for a Christmas gift. They reported receiving multiple emails with inaccurate delivery dates, with the latest estimated delivery being nearly three months after the initial order. This customer found the repeated delays and lack of accurate information "insane."
Another customer noted that while BikeTiresDirect offers average to good prices and a local location, their customer service was perceived as "impatient" and unwilling to accommodate product issues after the return period. They recommended dealing with a local bike shop when possible.
A specific product issue was also highlighted concerning tire compatibility with hookless rims. The customer referenced discrepancies in testing and compatibility information between Zipp and Cadex regarding Pirelli tires. Cadex, having conducted thorough testing, indicated that certain Pirelli tires were incompatible with their hookless rims due to safety concerns, while Zipp relied on the manufacturer's compatibility claims.
BikeTiresDirect offers a wide range of bicycle products, but potential customers should be aware of reported issues with shipping delays and customer service. It is also recommended to carefully verify product compatibility, especially concerning technical aspects like hookless rim compatibility.
Potential customers may wish to contact BikeTiresDirect directly to address any specific concerns or questions regarding products or services before making a purchase.
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