BikeTiresDirect

Overview
About
Location
Reviews

Overview

+1 800-682-0570
www.biketiresdirect.com
5741 NE 87th Ave, Portland, OR 97220, USA
Hours

Monday Closed

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday Closed

BikeTiresDirect Introduce

BikeTiresDirect, located at 5741 NE 87th Ave, Portland, OR 97220, is an online bicycle retailer offering a variety of bicycle products. You can reach them at (800) 682-0570 or +1 800-682-0570.

BikeTiresDirect offers a range of bicycle products, including tires and trainers. However, customer reviews indicate mixed experiences with their services, particularly concerning shipping delays and customer service.

One customer expressed significant frustration with a delayed bike trainer order placed in November for a Christmas gift. They reported receiving multiple emails with inaccurate delivery dates, with the latest estimated delivery being nearly three months after the initial order. This customer found the repeated delays and lack of accurate information "insane."

Another customer noted that while BikeTiresDirect offers average to good prices and a local location, their customer service was perceived as "impatient" and unwilling to accommodate product issues after the return period. They recommended dealing with a local bike shop when possible.

A specific product issue was also highlighted concerning tire compatibility with hookless rims. The customer referenced discrepancies in testing and compatibility information between Zipp and Cadex regarding Pirelli tires. Cadex, having conducted thorough testing, indicated that certain Pirelli tires were incompatible with their hookless rims due to safety concerns, while Zipp relied on the manufacturer's compatibility claims.

BikeTiresDirect offers a wide range of bicycle products, but potential customers should be aware of reported issues with shipping delays and customer service. It is also recommended to carefully verify product compatibility, especially concerning technical aspects like hookless rim compatibility.

Potential customers may wish to contact BikeTiresDirect directly to address any specific concerns or questions regarding products or services before making a purchase.

Location

Reviews

Feb 04, 2025

I ordered a bike trainer from BTD for my husband for Christmas. The order was placed in November. Since I placed the order, the only thing I've received from BikeTiresDirect is emails saying that the order is delayed. We're up to 7 emails at this point. I'm constantly told a new delivery date, which clearly is never accurate. The newest delivery update is now February 22nd which is nearly 3 months after the order was placed and months after the original promise date. This is insane.
Oct 28, 2024

Average to Good prices and a local location. However, their customer service area is impatient and not willing to consider cases where the consumer may feel there is a product issue after the return period. If it all possible, try to deal with a local bike shop. As to the specific issue- Zipp didn't do extensive testing on the tire in question- they simply show on their web site that the manufacturer (Pirelli) indicates the tire is hookless compatible with their rims in the sizes indicated. However, Cadex DID test their tires on their rims and indicted the following. Cadex went out of their way to indicate that this tire has issues on hookless rims. "The Pirelli PZero Race TLR tire in 28mm and 30mm sizes does not meet the safety standards Giant has set for its hookless rims, which is why it's listed as incompatible. During rigorous testing, Giant evaluated various factors like tire bead stability, tire retention under high-pressure conditions, and performance when cornering, which are crucial with hookless rim designs. Hookless rims rely on the tire bead’s ability to stay secure without an inner hook, demanding extremely consistent bead strength and tight tolerance from the tire to prevent blowouts or loss of air under stress."
Nov 16, 2021

The customer service here is absolutely amazing! I had to exchange a helmet for a different size which was super easy and the refund process was really fast. I also had to get a replacement tire sent to me because one of the tires I received was apparently defective from the Maxxis factory and they sent a new one out to me the same day I contacted them. I had heard good things about Bike Tires Direct but I wasn’t expecting this level of professionalism and efficiency.
Jul 05, 2024

Every time I've had to deal with bike tires direct it has been a good experience, whether it's in person, online, or on the phone. Can't say enough positive things about them. Their customer service is responsive, accurate, and friendly, and their selection and prices are very competitive. They also partner with local cycling clubs and events - truly pillars of the community!
Jul 23, 2024

In the past I really enjoyed using this store, but they refused a simple request for a critical measurement on a saddle I wished to purchase. I have a proprietary aero seat post (like so many) that is to the max. The height from the rails to the top of the saddle varies and a saddle without the minimum length would be useless for me. Essentially, Bike Tires Direct was useless for me. Thankfully, another online retailer was more than happy to measure it.