Carytown Bicycle Company - Westend, located at 301b Maltby Blvd in Henrico, VA, is a bicycle store offering bike sales and services. As a platform category bicycle store, they cater to local cyclists with a range of bike options and repair services.
Customer reviews offer a mixed perspective on the shop's service. One reviewer reported a "horrible experience" attempting to purchase a gravel bike. After paying a deposit, they found the staff became unresponsive and unhelpful. They also noted that while the mechanic was knowledgeable, the salesman refused to allow them to speak with the mechanic. Additionally, they claimed the salesman lacked product knowledge and sold them a "custom-made bike they could not provide." They also mentioned that the shop did not honor a previous promise due to a "changed computer system." They ultimately canceled their order and purchased from a competitor.
Conversely, another reviewer praised the shop for having a "great selection of bikes and sizes in stock" that a nearby competitor lacked. They also mentioned a positive experience with a quick tune-up, stating that it was "definitely the shop to go to in Richmond."
Key features of Carytown Bicycle Company - Westend based on available information:
- Bike Sales: Offering a selection of bikes, including gravel bikes.
- Bike Tune-Ups: Providing bike tune-up services.
- Good Bike Selection: Offering a wide variety of bikes and sizes.
Important Considerations:
- Customer Service Concerns: Some customers have reported poor customer service, including unresponsiveness and lack of product knowledge.
- Inconsistent Service: Customer experiences vary significantly.
For inquiries or to schedule a service, you can contact Carytown Bicycle Company - Westend at (804) 419-7567 or +1 804-419-7567. Located in Henrico, they serve the local and regional cycling community.
Due to the mixed customer reviews, potential customers should be aware of the varying experiences reported. While some customers have found a great selection of bikes and good service, others have encountered significant customer service issues. It is recommended to clarify service details and expectations before making a purchase or scheduling a service.
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