Carytown Bicycle Company - Westend

Overview
About
Location
Reviews

Overview

+1 804-419-7567
www.carytownbikes.com
301b Maltby Blvd, Henrico, VA 23233, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 10:00 AM - 5:00 PM

Carytown Bicycle Company - Westend Introduce

Carytown Bicycle Company - Westend, located at 301b Maltby Blvd in Henrico, VA, is a bicycle store offering bike sales and services. As a platform category bicycle store, they cater to local cyclists with a range of bike options and repair services.

Customer reviews offer a mixed perspective on the shop's service. One reviewer reported a "horrible experience" attempting to purchase a gravel bike. After paying a deposit, they found the staff became unresponsive and unhelpful. They also noted that while the mechanic was knowledgeable, the salesman refused to allow them to speak with the mechanic. Additionally, they claimed the salesman lacked product knowledge and sold them a "custom-made bike they could not provide." They also mentioned that the shop did not honor a previous promise due to a "changed computer system." They ultimately canceled their order and purchased from a competitor.

Conversely, another reviewer praised the shop for having a "great selection of bikes and sizes in stock" that a nearby competitor lacked. They also mentioned a positive experience with a quick tune-up, stating that it was "definitely the shop to go to in Richmond."

Key features of Carytown Bicycle Company - Westend based on available information:

Bike Sales: Offering a selection of bikes, including gravel bikes.
Bike Tune-Ups: Providing bike tune-up services.
Good Bike Selection: Offering a wide variety of bikes and sizes.

Important Considerations:

Customer Service Concerns: Some customers have reported poor customer service, including unresponsiveness and lack of product knowledge.
Inconsistent Service: Customer experiences vary significantly.

For inquiries or to schedule a service, you can contact Carytown Bicycle Company - Westend at (804) 419-7567 or +1 804-419-7567. Located in Henrico, they serve the local and regional cycling community.

Due to the mixed customer reviews, potential customers should be aware of the varying experiences reported. While some customers have found a great selection of bikes and good service, others have encountered significant customer service issues. It is recommended to clarify service details and expectations before making a purchase or scheduling a service.

Location

Reviews

Oct 13, 2024

Horrible experience. I tried to buy a nice gravel bike from them. We had to work out a few details but after they got my deposit they were suddenly too busy to help me. The mechanic was very knowledgeable, but when I asked to meet with him, the salesman told me that he was too busy to talk to me. The salesman did not know his product and sold me a custom-made bike they could not provide. He also indicated that they would not honor an earlier promise to me because “we’ve changed computer systems.” I canceled my order and bought from a nearby competitor. My experience with their competitor has been great and provides a night and day contrast with them.
Jun 23, 2024

They have a great selection of bikes and sizes in stock that their nearby competitor did not. Took my bike back a few weeks later for a time up that got taken care of right away. Definitely the shop to go to in Richmond.
May 31, 2024

⭐⭐⭐⭐⭐ Carry Town Bike Short Pump is simply the best! I've been a loyal customer for years, having purchased several bikes from them, including my trusty road and mountain bikes. Recently, I took my mountain bike in for some maintenance, and as always, the service was exceptional. Mark Lam in the shop is amazing—his work is fast, efficient, and incredibly knowledgeable. He always provides top-notch service at a fair price. It's clear he takes pride in his work and truly cares about his customers. Whether it's a quick tune-up or a more complex repair, I know my bikes are in good hands at Carry Town Bike. I couldn't be happier with the service and will continue to be a customer for life. Highly recommend!
Apr 29, 2024

Tyler West and his team were exceptional in helping me get my dream bike at a dream price. We drove all the way from Atlanta and was blown away by their customer service and patience. They even allowed my husband to try out a bike to confirm his size. Amazing experience.
Apr 10, 2024

Jason and Tyler pointed me in the right direction when I recently came in to purchase a new wheel set for my mountain bike. I knew exactly what I wanted when I came in, but I didn't realize the different wheel set options. Tyler broke down the information on the wheel sets and I ended up picking a option that fitted my needs. That knowledge saved me some money, which I was able to toss in a couple more things on my purchase. I'm not sure of the mechanics name at the time, but they also help me too when the front wheel didn't fit because the hub end caps were different. They changed the caps and fitted the wheel on my bike. I will be back for, thanks CBC Westend!