City Bikes Pembroke Pines

Overview
About
Location
Reviews

Overview

+1 954-682-8889
citybikesonline.com
671 NW 100th Pl, Hollywood, FL 33024, USA
Hours

Monday 10:00 AM - 7:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

City Bikes Pembroke Pines Introduce

City Bikes Pembroke Pines, located at 671 NW 100th Pl, Hollywood, FL 33024, USA, is a bike shop offering bike sales, repairs, and tune-ups. You can reach them at (954) 682-8889 or +1 954-682-8889.

Based on customer reviews, City Bikes Pembroke Pines has received mixed feedback. The shop is praised for its knowledgeable mechanics who are proficient in repairing and tuning both gravel and road bikes. Customers appreciate the quality of their technical work and expertise. However, there are significant concerns regarding the shop's customer service. Customers report a lack of greeting upon entering the store and long wait times for service and bike pickups. There are also complaints about a lack of communication and attentiveness from the staff, including instances where customers were left waiting despite their service being completed. The shop offers a variety of bikes for sale and provides repair and tune-up services, but the inconsistent customer service appears to be a recurring issue.

Key features and services highlighted by customers include:

Bike Sales: Offering a selection of gravel and road bikes.
Expert Bike Repairs: Providing knowledgeable bike repair services.
Bike Tune-Ups: Offering professional bike tune-up services.
Knowledgeable Mechanics: Employing skilled and knowledgeable bike mechanics.
Inconsistent Customer Service: Customers report poor customer service experiences.
Long Wait Times: Customers report long wait times for service and pickups.
Lack of Communication: Customers report a lack of communication and attentiveness.

Customers have expressed mixed reviews regarding the shop's service, with praise for the mechanics' expertise but significant concerns about the customer service. If you are looking for "Bicycle Shops Near Me" in the Hollywood area and need bike sales, repairs, or tune-ups, City Bikes Pembroke Pines is a local option. However, it's recommended to be aware of the reported inconsistencies in customer service.

Location

Reviews

Mar 04, 2025

Got my gravel bike at this location and I can’t complain one bit!!! Their customer service is top notch and they always treat me like family. Even though I bought my road bike at another store I always bring my road bike here for service and tune up. The mechanics in the back are completely knowledgeable in what has to be done with both my gravel and road bikes and know exactly what to do when it comes to bike mechanics and maintenance. Highly recommended!
Mar 03, 2025

The positive: They have good techs and plenty of bikes. The negative: Customer service is terrible. No one greets you when you walk in, and if you go to pick up your bike, get ready to wait a long time. They just don't seem to want to make anyone feel welcome, or help you if you need help. I brought in a tire to be changed, so the owner tells the the techs to fix it (in Spanish), and I'm waiting for 20 min, so I ask the techs if it's ready yet. They say no. Finally the girl at the front asks them in Spanish, and they say yes. She saw me waiting. Why didn't she help me?? Why didn't the techs tell anyone my tire was ready?? They just don't have a clue that people's time is important. This happens every time I go; it's not just this time. Fix your customer service! I'm not going back.
Jan 22, 2025

Best bike store, hands down. Great staff, great products.
Oct 11, 2024

A great bike shop. David and his team gave me great advice and assistance. They provided exceptional quality service. I appreciate your help and support. Kudos to all that work there. A friendly environment!
Apr 27, 2022

To summarize this review, all I'm going to say is that, from the day I walked in the doors at City Bikes I felt at home. I moved from Lexington, Kentucky in August, after graduating Law School and needed to find a new bike shop. I did a quick research and also read some reviews on various bike shops, but ultimately I decided to give City Bikes a try. It turned out to be a great decision. Although I'm in there just about two to three times a week for various problems going on with my bike I never have any issues with the staff taking care of me. Lionel, is the man. He was my first interaction at the store and I have since developed a relationship with him regarding my bike. He has definitely given me some great advice on how to become a better cyclist and introduced me to my first group rides. Although it's a bike shop and you guys are there to make money, he actually cares about stuff outside of sales. David (the manager) is always helpful with getting the best parts for my bike, and is very friendly when it comes to anything bike related. I've even shared a few personal things with him because he's earned my trust. That doesn't happen often when you open up to someone you just met. His advice and approach to my style of cycling always renders great results. Alex, (the mechanic) gets my bike right everytime I have a issue, regardless if the problem is complex or just a simple adjustment. Markelle, (salesman, does it all) has almost become a brother to me. I can tell he takes customer service very serious because whether he's talking to me or another customer in the store he is always giving tips on cycling, group rides and even what equipment to purchase. Monica, I've interacted with a few times and she always greets me when I come in the store. Agustin works on my bike whenever mechanical issues and flats. He even helped me when I had warranty issue with my Zipp 404 NSW Wheels. In short, some stores care about money and others care about people with the most expensive bikes. But often times forget about the most important aspect of business, customer service. I can't say that about City Bikes of Pembroke Pines because I feel as if customer service is first and everything else comes after that. As long as I'm staying down in the area this would be my go-to bike shop for anything that I may need.