Cyclery USA

Overview
About
Location
Reviews

Overview

+1 909-792-2444
www.cycleryusa.com
415 Tennessee St # A, Redlands, CA 92373, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 11:00 AM - 4:00 PM

Cyclery USA Introduce

Cyclery USA, located at 415 Tennessee St # A, Redlands, CA 92373, is a bicycle store providing sales and repair services. You can contact them at (909) 792-2444 or +1 909-792-2444.

Customer reviews indicate a contrast in experiences:

Positive Sales Experiences: Some customers have praised the shop for its top-notch customer service, highlighting the staff's engagement and informative approach. They appreciate the lack of pressure to make a sale.
Concerns Regarding Repair Services: However, a detailed review highlights significant issues with repair services:
- Delayed Service and Broken Promises: A customer reported a week-long delay in wheel bearing replacement, despite being promised a 48-hour turnaround once parts were ordered.
- Poor Communication: The customer experienced a lack of proactive communication, with the shop only contacting them after a week to begin the repair.
- Failure to Honor Guarantees: The shop did not adhere to its stated 48-hour turnaround time, and the mechanic admitted to "dropping the ball."
- Lack of Effort to Rectify Issues: The customer felt that the shop did not attempt to make things right or adjust the cost for their mistakes.
Contrasting Customer Service: There is a clear difference between the positive experiences related to sales and the negative experiences concerning repair services.

Cyclery USA appears to provide excellent sales service, with knowledgeable and helpful staff. However, potential customers should be aware of the reported concerns regarding repair services, particularly concerning turnaround times and communication. It is advisable to thoroughly discuss service expectations and timelines with the shop before proceeding with any repairs.

If you are considering purchasing a bicycle from Cyclery USA, you may find the sales staff to be helpful and informative. However, if you require repair services, it is recommended to confirm turnaround times and communication protocols beforehand.

For more specific information on services and to address concerns, it is recommended to contact Cyclery USA directly or seek independent verification.

Location

Reviews

Feb 13, 2025

Customer service is top notch. The staff here is very engaged and informational. There is no feeling of just “trying to make the sale”, which goes a long way for me as a customer. I was originally drawn to the other shop in town but these guys have won me over. I will definitely be going back here for my bicycle needs and support.
Feb 12, 2025

Very poor customer service. I took my wheels in a week ago to have bearings replaced. The rear wheel, you could fill a lot of drag when you’d hold the axle and spin it. The technician said they’ll take a look at it. There is a possible chance it may be the free hub body and they’ll let me know. They said they’d have to take it apart and see what bearings would be needed, and if it was the free hub or not, I said just replace it if it was I was then told the parts should be in after a few days and they’d have my wheels ready in about a week. It’s been a week and they just called me today due to just now looking at my wheels and took everything apart. Now they’re telling me I’d have to wait even longer to get stuff done the mechanic on the phone even admitted they dropped the ball because cycler USA claims they have a 48 hour turnaround Once parts are ordered. So if they’re getting to my bike a week later, that’s not a 48 hour turnaround when they had already promised me it would’ve been done. They didn’t even wanna try and make things right and adjust the cost for their mistakes. Do not buy into their 48 hour guarantee for a turnaround all this place cares about his money I’ll gladly take my business elsewhere
Sep 01, 2024

I called this place before showing up and they gave me the best customer service compared to the other places I called. I came in for a flat tire for my ebike. There was recommendations, they met my needs as a customer and now my tire is nice and firm! Great service! I recommend. Thank you.
Oct 15, 2024

I am glad I came to this place. The bike mechanic Thomas was very honest and helpful. They did a great job to my bike. The prices are cheaper that other shops around time and the customer service is even better. I wish this place will get more business they are very helpful. I will keep coming to this place for all my cycling needs. Highly highly recommended.
Dec 14, 2024

Quick service. Friendly and professional. No pressure to either buy expensive parts or to do repairs that you can wait a while to do! Great place to maintain your bike or to purchase a new one!