Cyclery USA, located at 415 Tennessee St # A, Redlands, CA 92373, is a bicycle store providing sales and repair services. You can contact them at (909) 792-2444 or +1 909-792-2444.
Customer reviews indicate a contrast in experiences:
- Positive Sales Experiences: Some customers have praised the shop for its top-notch customer service, highlighting the staff's engagement and informative approach. They appreciate the lack of pressure to make a sale.
- Concerns Regarding Repair Services: However, a detailed review highlights significant issues with repair services:
- Delayed Service and Broken Promises: A customer reported a week-long delay in wheel bearing replacement, despite being promised a 48-hour turnaround once parts were ordered.
- Poor Communication: The customer experienced a lack of proactive communication, with the shop only contacting them after a week to begin the repair.
- Failure to Honor Guarantees: The shop did not adhere to its stated 48-hour turnaround time, and the mechanic admitted to "dropping the ball."
- Lack of Effort to Rectify Issues: The customer felt that the shop did not attempt to make things right or adjust the cost for their mistakes.
- Contrasting Customer Service: There is a clear difference between the positive experiences related to sales and the negative experiences concerning repair services.
Cyclery USA appears to provide excellent sales service, with knowledgeable and helpful staff. However, potential customers should be aware of the reported concerns regarding repair services, particularly concerning turnaround times and communication. It is advisable to thoroughly discuss service expectations and timelines with the shop before proceeding with any repairs.
If you are considering purchasing a bicycle from Cyclery USA, you may find the sales staff to be helpful and informative. However, if you require repair services, it is recommended to confirm turnaround times and communication protocols beforehand.
For more specific information on services and to address concerns, it is recommended to contact Cyclery USA directly or seek independent verification.
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