Good Wheels eBikes is located at 8a Camellia Pl, Lexington, MA 02420, USA. While phone contact information is not provided in the supplied data, their physical location is listed.
Good Wheels eBikes is a relatively new shop focusing on e-bikes, particularly Wing and Mercedes brands. They emphasize their commitment to selling brands they trust and can stand behind.
Positive reviews highlight the shop's efforts to be a community resource, with friendly and helpful staff, including a tech guy named Brian, and owners Pete and Mike. They offer on-the-spot repairs and loaner bikes. Customers appreciated the personalized service and the desire of the owners to ensure customer satisfaction.
However, a significant negative review reported the shipment of a bike without a seat post and seat, but with extra pedals and chargers. The customer also reported an inability to contact the shop through phone, email, or messenger, and that the website was inactive. This is a serious customer service complaint.
These reviews paint a mixed picture. While Good Wheels eBikes appears to offer friendly and helpful service when things go well, there are serious concerns about their ability to handle significant issues and maintain consistent communication. Potential customers should weigh these factors carefully.
As a "Bicycle Shops Near Me" option, Good Wheels eBikes sells Wing and Mercedes e-bikes. Potential customers should contact them directly to confirm their hours of operation, available inventory and any applicable warranties and return policies. Due to the conflicting reviews, it is advised to be cautious and to document all interactions.
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