Good Wheels eBikes

Overview
About
Location
Reviews

Overview

8a Camellia Pl, Lexington, MA 02420, USA
Hours Business hours are not available at the moment

Good Wheels eBikes Introduce

Good Wheels eBikes is located at 8a Camellia Pl, Lexington, MA 02420, USA. While phone contact information is not provided in the supplied data, their physical location is listed.

Good Wheels eBikes is a relatively new shop focusing on e-bikes, particularly Wing and Mercedes brands. They emphasize their commitment to selling brands they trust and can stand behind.

Positive reviews highlight the shop's efforts to be a community resource, with friendly and helpful staff, including a tech guy named Brian, and owners Pete and Mike. They offer on-the-spot repairs and loaner bikes. Customers appreciated the personalized service and the desire of the owners to ensure customer satisfaction.

However, a significant negative review reported the shipment of a bike without a seat post and seat, but with extra pedals and chargers. The customer also reported an inability to contact the shop through phone, email, or messenger, and that the website was inactive. This is a serious customer service complaint.

These reviews paint a mixed picture. While Good Wheels eBikes appears to offer friendly and helpful service when things go well, there are serious concerns about their ability to handle significant issues and maintain consistent communication. Potential customers should weigh these factors carefully.

As a "Bicycle Shops Near Me" option, Good Wheels eBikes sells Wing and Mercedes e-bikes. Potential customers should contact them directly to confirm their hours of operation, available inventory and any applicable warranties and return policies. Due to the conflicting reviews, it is advised to be cautious and to document all interactions.

Location

Reviews

Oct 23, 2023

While GoodWheels had a selection mostly of just two brands (Wing and Mercedes) when I got my Wing Freedom X from them, they explained that they want to be sure they could stand behind the brands they stock and only wanted to sell bikes they believed in. They are a new shop and are working hard to be a good community resource, and have helped me get the best out of my bike, fixing any small issues that cropped up on the spot, and offering a loaner bike if I needed it. I recommend them to anyone who prefers to deal with a local shop rather than order things online and then deal with distant customer service operations. Brian the tech guy is really friendly and good, and Pete and his son Mike are a father son team who really want the customer to be happy with the purchase and the relationship.
Sep 03, 2024

They sent a bike without a seat post and seat. Instead 2 sets of pedals and chargers were sent. Ever since I received the bike, the site is not active and no answers to any of my calls, emails or messages on messenger.
Jun 10, 2024

We were walking along the bike path in Lexington MA and stumbled on to this ebike store. We decided to have a look as we have been considering buying electric bikes. They were very knowledgeable and helpful in the shop. They told us that they had a perfect bike for us for $1,000. My research had pointed to a bike three times that cost and I asked about one of that cost. They replied that this one was just as good and a dramatically better value. It was pretty remarkable that they directed us away from a higher profit bike. We did buy the bike they recommended and with great care they secured it in my truck. This is a great shop and our experience was terrific.
Oct 20, 2023

I had a great experience at Good Wheels. They let me try different e-bikes before purchasing. I've got a nice one, but had some issues with it. They exchanged it no questions asked. They gave me a loaner while waiting for a new bike to be delivered. It took longer than expected, but they let me keep the loaner in the meantime, and periodically contacted me with updates. When the bike finally arrived, they gave me a free upgrade. Honest people and great bikes.
Oct 31, 2023

I recently purchased a Wing ebike from Good Wheels and am really pleased with the bike and the experience. The bike rides great, shifts smoothly and has a nice ride, even in light off road riding. The staff at Good Wheels was great about explaining how the bike works and getting the right fit for me. They communicated well throughout the process