Hank & Frank Bicycles is located at 3377 Mount Diablo Blvd, Lafayette, CA 94549, USA. You can contact them at (925) 283-2453 or +1 925-283-2453.
Customer reviews for Hank & Frank Bicycles present a mixed picture. One customer shared a very positive experience, highlighting the shop's welcoming and family-friendly atmosphere. They appreciated the staff's patience and kindness towards their toddlers, who were allowed to explore the store and try out bikes. They also mentioned the shop's informative buyback program, which they found to be a significant incentive. They expressed their intention to become long-term customers.
However, another customer reported a negative experience with the staff's attitude. They felt they were treated with a "piss poor, superiority kind of attitude," particularly when visiting close to closing time. While they acknowledged receiving a free used part, they were dissatisfied with the staff's lack of professionalism.
These reviews suggest that Hank & Frank Bicycles offers a family-friendly environment and a helpful buyback program, but customer service experiences can vary. Potential customers should be aware of these mixed reviews before visiting the shop.
As a "Bicycle Shops Near Me" option, Hank & Frank Bicycles offers bike sales and related services. It is recommended to contact them directly for specific inquiries regarding their inventory, services, and buyback program, and to be aware of the mixed customer reviews before engaging with this business.
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