Kozy's Cyclery - River North

Overview
About
Location
Reviews

Overview

+1 312-266-1700
www.kozy.com
219 West Erie Street, N Wells St, Chicago, IL 60654, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 11:00 AM - 5:00 PM

Kozy's Cyclery - River North Introduce

Kozy's Cyclery - River North is located at 219 West Erie Street, N Wells St, Chicago, IL 60654, USA. You can contact them at (312) 266-1700 or +1 312-266-1700.

Customer reviews present a mixed view of Kozy's Cyclery - River North. One customer reported a very negative experience with the shop's customer service. They described a lack of attention and assistance from the staff, even when they were the only customer in the store. They expressed frustration with the difficulty in accessing helmets and the staff's apparent disinterest in helping them, leading them to decide against purchasing an e-bike from the shop.

However, another customer shared a positive experience, praising the shop's helpful staff, particularly Brian, for assisting them with a gravel bike purchase. They appreciated the personalized service and the shop's inclusive atmosphere. They also noted the shop's wide range of bikes, from casual hybrids to road racing models.

These reviews indicate that Kozy's Cyclery - River North offers a variety of bikes and has knowledgeable staff, but customer experiences regarding service can vary significantly. Potential customers should be aware of these mixed reviews.

As a "Bicycle Shops Near Me" option, Kozy's Cyclery - River North offers a range of bikes, including hybrids, gravel bikes, and road bikes, as well as bike accessories like helmets. Potential customers should contact them directly for specific inquiries regarding their inventory and services. It's advisable to be aware of the mixed reviews regarding customer service.

Location

Reviews

Sep 13, 2024

Horrible customer NO service!! My first time in this store. Just bought a place in the neighborhood and needed a bike helmet in possibly a new electric bicycle. Ready and willing to drop two thousand dollars on the ebike Wanted to buy a helmet first and scout chicago out on a divvy bike. I was absolutely the only customer in the entire place. The sleepy looking ban at the registered.Did that acknowledge my coming in the door. Another sleepy, looking older gentleman sat to my left and Stared at the wall. I tried going through the helmets on the incap that were for sale. However, there was a stack of three bikes leaning against the display. Tried on several different sizes. It realized I needed a size that was towards the bottom of this stack. I'm making all kinds of noise going through these boxes, pulling helmets out and trying to balance the stack of bikes that we're intruding in my search while trying on a helmet. They obviously saw me.I didn't care to help. Frustrated, I asked if there were any other bicycle helmets besides these. We said, there's some more in the back. Went to the back proceeded to go through these helmets. Again, the only that's rent the entire store. I'm making noise. I'm unpacking helmets from boxes, drying them on. I received absolutely no help whatsoever. Then a tall gentleman that appeared to be working in the back walked by me, saw my struggle and ignored me as well. Need this to say it will not be dropping. Two thousand dollars at this location and will continue my search for a bicycle shop where the staff actually Care to help!! This location deserves a 2 star. However, i'm giving it three stars because the inventory.
Jan 18, 2025

I love Kozy's!! Was ready to upgrade from a hybrid to a gravel bike and I feel like they really set me up for success. Brian was super helpful and patient. Asked all the right questions and was patient with my nervousness around a faster set of wheels!! The whole team was just so kind. Also very queer friendly shop i would say! Range of bikes from casual hybrids to road racing
Apr 14, 2024

Incredible service!! My partner and I were both interested in buying bikes, and we came here on two separate occasions and spoke with their staff for a total of at least 2 hours. They were super thorough and walked us through a number of options. I felt comfortable asking them anything, even “stupid” questions (we’re new to city biking). Ended up getting a pair of specialized bikes. We love them! Two weeks later I got a flat and I brought it in, they fixed it right up in 10 minutes. Highly recommend this place :)
Feb 23, 2025

Came in today looking for a bike lock for my e-scooter after the expensive one I bought online broke. I worked with Brian, who was courteous, helpful, impressively knowledgeable about his products and the issues they're intended to address. People like Brian are a dying breed in the world of customer service these days. Exemplary, ideal service.
Sep 01, 2024

The staff was friendly, skilled, and knowledgeable about bicycle repair and parts. I bought two 27 x 1-1/4 tires for my 1995 Schwinn, and they have it in stock. The price is very reasonable. I also bought two sets of brake cables with housing. I asked if they have a red reflector for the rear, but they currently don't have it. The friendly staff said I could go to the service area to see if they have one just lying around. I was shy about getting it for free, so I just thanked him. Nice store and friendly staff!