Mike's Bikes of Palo Alto

Overview
About
Location
Reviews

Overview

+1 650-858-7700
mikesbikes.com
4233 W Middlefield Rd, Palo Alto, CA 94303, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 5:00 PM

Mike's Bikes of Palo Alto Introduce

Mike's Bikes of Palo Alto, located at 4233 W Middlefield Rd, Palo Alto, CA 94303, is a full-service bicycle store catering to a variety of cycling needs. They can be reached at (650) 858-7700 or +1 650-858-7700.

The store is known for its extensive selection of bikes, parts, and accessories. Customers have highlighted the availability of a wide range of products, making it a convenient destination for cyclists seeking various items.

Mike's Bikes of Palo Alto also provides comprehensive bicycle repair and maintenance services. Customer reviews emphasize the quality of their service, particularly praising the staff's expertise and helpfulness. For example, one customer commended Felipe for his exceptional assistance in locating a replacement power cord for an older Giant electric bike, a task other shops deemed impossible. Felipe's willingness to help, excellent follow-up, and successful procurement of the part were noted.

Another customer reported a positive experience with a full service on their Santa Cruz 5010C, including shock, brake, derailleur, and tuning work. Max, a staff member, was praised for his thoroughness, clear communication, and efficient completion of the service within two days.

Key features of Mike's Bikes of Palo Alto include:

Extensive selection of bicycles, parts, and accessories.
Expert bicycle repair and maintenance services.
Knowledgeable and courteous staff.
Specialized services for electric bikes and high-end models like Santa Cruz.
Efficient and prompt service.

Based on customer feedback, Mike's Bikes of Palo Alto is recognized for its commitment to customer satisfaction and its ability to handle a wide range of bicycle needs, from sales to specialized repairs.

Location

Reviews

Feb 25, 2025

I had lost the power cord to my older Giant electric bike and needed to find a replacement cord in order to charge the battery. After calling other local bike shops and basically being laughed at or dismissed ("oh, you can't order that"), imagine my surprise and luck when Felipe at Mike's Bikes answered the phone and seemed very willing to help! I visited the location and brought the battery with me and Felipe could not have been more courteous and interested to help. He took down the needed information and told me he would reach out to their Giant rep. His follow up was excellent and after some additional work on his part, he was able to obtain the part for me! If you are in the market for a new bike, I'm certain Felipe will do anything he can to ensure you leave as a happy customer!
Dec 05, 2024

I've bought bikes from Mike's and they have a great selection including parts and accessories. Review is now for service which was 5*. Had a full service after four years on my Santa Cruz 5010C including shocks, brakes, derailleurs and tuning. Max checked it my bike, asked me questions, showed me everything that needed to be done and then two days later... Done! Great service and really appreciate the effort from the staff. Will recommend and be back.
Mar 10, 2025

All of the sales and shop staff are very friendly and helpful. I bought a new entry-level mountain bike here and the after-sales support with some brake adjustments has been great.
Nov 23, 2024

As a loyal, repeat customer who has purchased two bikes from this store, I am absolutely outraged and disappointed, enough to give only one star for the appalling service I received. I came in with my kids to shop for a new bike for my younger one. When I explained to the salesman, Tom, that I was looking to upgrade from our current bike but couldn’t get the same one because Cleary went out of business earlier this year, he responded with a condescending, “That’s what happens when you buy cheap.” Excuse me? You just insulted a customer who bought the exact bike from your own store. The ignorance of not recognizing the brand, the complete lack of professionalism in refusing to understand my needs, and the arrogance of immediately insulting a loyal customer are beyond unacceptable. In addition, Tom did not respect how I communicate with my kids. Well, given that there is no explanation or recommendation of the bikes we are looking at, we decide to factor in my kid’s preference. While I was trying to have a conversation with my kid about which bike he’d like to have, Tom came upon and urged us for a decision. We told him we need time to discuss with the kid, his response was:” so who’s paying? Is the kid going to pay?” I cannot believe I spent my hard-earned money on two bikes here. I feel utterly disrespected and regret ever giving this store my business. Rest assured, I will never return and will share this experience widely.
Oct 02, 2024

I have always had a great experience and appreciate the knowledge and helpfulness of the staff at Mike's Bikes PA. Sharing my most recent experience; I walked in less than half hour before closing, expecting to drop off my wheel and leave it for a few days for a spoke replacement. Max offered an alternate spoke option that was available in-store (exact replacement spoke would have to be ordered and take a week) and he offered to fix it immediately and stayed a few minutes past closing time to finish it. I really appreciate the extra effort and offering me the option. It would have been reasonable to me to leave it for a few days, so he definitely went above and beyond!