MOAB Bicycle Shop, located at 1113 Murfreesboro Rd #101, Franklin, TN 37064, offers bicycle sales and services. You can contact them at (615) 807-2035 or +1 615-807-2035.
Customer reviews present a stark contrast in experiences:
- Positive Customer Service Experiences: Some customers have praised the shop for its helpful and knowledgeable staff, appreciating the non-intimidating atmosphere.
- Significant Service Concerns: However, a detailed review highlights significant issues with bike assembly and service quality.
- Extended Wait Times: One customer waited seven weeks for a bike assembly due to parts delays, with no alternative solutions offered.
- Incomplete Assembly and Lack of Fitting: The assembled bike lacked a proper fitting, and the handlebars were not tightened correctly, leading to damage.
- Incorrect Fork Pressure and Gear Issues: The bike was delivered with incorrect fork pressure and gear shifting problems, requiring additional service from another shop.
- Lack of Proactive Communication: The shop did not provide timely updates or alternative solutions during the extended wait time.
- Purchasing off the floor: Purchasing a bike off the floor was a much better experience for one customer.
MOAB Bicycle Shop appears to have staff capable of good customer interactions, however, there are significant concerns about their service quality, especially regarding bike assembly and repairs. Potential customers should be aware of the reported issues and consider them when seeking services from this shop.
It is recommended that customers considering bike assembly or repairs at MOAB Bicycle Shop discuss their expectations and concerns thoroughly with the staff. If you are looking to purchase a bike off the floor, this may be a good option. However, if you are ordering a bike for assembly, be aware of potential delays and quality control issues.
For more specific information on services and to address concerns, it is recommended to contact MOAB Bicycle Shop directly or seek independent verification.
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