MOAB Bicycle Shop

Overview
About
Location
Reviews

Overview

+1 615-807-2035
moabbikes.com
1113 Murfreesboro Rd #101, Franklin, TN 37064, USA
Hours

Monday 10:00 AM - 5:00 PM

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 4:00 PM

Sunday Closed

MOAB Bicycle Shop Introduce

MOAB Bicycle Shop, located at 1113 Murfreesboro Rd #101, Franklin, TN 37064, offers bicycle sales and services. You can contact them at (615) 807-2035 or +1 615-807-2035.

Customer reviews present a stark contrast in experiences:

Positive Customer Service Experiences: Some customers have praised the shop for its helpful and knowledgeable staff, appreciating the non-intimidating atmosphere.
Significant Service Concerns: However, a detailed review highlights significant issues with bike assembly and service quality.
- Extended Wait Times: One customer waited seven weeks for a bike assembly due to parts delays, with no alternative solutions offered.
- Incomplete Assembly and Lack of Fitting: The assembled bike lacked a proper fitting, and the handlebars were not tightened correctly, leading to damage.
- Incorrect Fork Pressure and Gear Issues: The bike was delivered with incorrect fork pressure and gear shifting problems, requiring additional service from another shop.
- Lack of Proactive Communication: The shop did not provide timely updates or alternative solutions during the extended wait time.
Purchasing off the floor: Purchasing a bike off the floor was a much better experience for one customer.

MOAB Bicycle Shop appears to have staff capable of good customer interactions, however, there are significant concerns about their service quality, especially regarding bike assembly and repairs. Potential customers should be aware of the reported issues and consider them when seeking services from this shop.

It is recommended that customers considering bike assembly or repairs at MOAB Bicycle Shop discuss their expectations and concerns thoroughly with the staff. If you are looking to purchase a bike off the floor, this may be a good option. However, if you are ordering a bike for assembly, be aware of potential delays and quality control issues.

For more specific information on services and to address concerns, it is recommended to contact MOAB Bicycle Shop directly or seek independent verification.

Location

Reviews

Feb 20, 2025

These guys are awesome! Can't believe how lucky I am to have this bike shop in the town I live in. Super helpful. Knowledgeable and don't act like you're typical bike shop types. I highly recommend anybody coming in here for any bike related questions or help.
Nov 06, 2024

I waited seven weeks to receive a new and un-ridable bike. I do not recommend the MOAB bike store in Franklin, TN. I purchased a bike for my wife off the floor without issue. I ordered my bike from the Specialized website and had it delivered to the Franklin MOAB bike store. I purchased derailer and crankset upgrades from the MOAB shop and an upgraded fork from another source. The fork was incompatible with the front hub, different front hub spacers were needed. The shop ordered the parts from Specialized. The bike arrived at the shop on September 16th, 2024. The shop could not provide an ETA for the parts for seven weeks. The parts have not yet arrived to the best of my knowledge. No alternate options were suggested. I purchased a new wheelset to get my bike rolling and picked the bike up on November 1st. When I picked my bike up, there was no fitting (like I noticed in many positive reviews). The handlebars were not tight, and they rolled backward while I rode the bike in the parking lot to my vehicle, causing frame paint damage on the crossbar. I loaded the bike after asking to have the handlebars tightened. Once home, I rode the bike and noticed the forks were incredibly soft. The forks only had 40 psi (the lowest setting for this fork is listed at 48 psi; my weight requires 103 psi). Also, the bike will not stay in the lowest gear. I’ve purchased a suspension pump, adjusted the fork pressure, made sure all bolts were torqued, and made an appointment to have the rear derailer adjusted at a different bike shop. I waited seven weeks to receive a bike that is not ridable. The bike requires basic owner service and service from another bike shop before riding. As of November 6th, the bike is still not ridable. I’d welcome a conversation with the Franklin MOAB shop owner.
Aug 25, 2023

These guys were awesome to work with! Had me test drive a bike different than what I came in for and it was perfect! Ordered the bike in my size and the color I wanted, got in in quick! Definitely recommend!
Feb 12, 2023

Bought some bikes and a bike rack at the Franklin location and have had the best experience. They had to make some modifications to the bike rack to fit our trailer hitch, and they completed it quickly and it’s perfect. They’ve even done some minor repairs on my daughter’s bike because she’s been a little rough on it as a new 2-wheel rider. Michael and Mark were kind and easy to work with, and we are so happy with our new bikes!
Aug 29, 2024

This place is LEGIT! The owner Mark is super persoanable and runs an outstanding business. He's personally helped me out with my first bike, getting sized up and making some additions to it. Xavier helped me out with maintenance and sizing me for my triathlon bike ensuing is was as comfortable as possible for my ironman race. Jeremy was super clutch and knowledgeable about my bike and some accessories. Everyone has been very friendly, they know their stuff, and talk to you like honest family. I wish they did cars too haha seriously I live in Clarksville and they are worth the drive. These guys definitely stand out! I would trust them!