On Bike Share

Overview
About
Location
Reviews

Overview

+1 401-475-8094
onbikeshare.com
461 Main St, Pawtucket, RI 02860, USA
Hours Business hours are not available at the moment

On Bike Share Introduce

On Bike Share is located at 461 Main St, Pawtucket, RI 02860, USA. You can contact them at (401) 475-8094 or +1 401-475-8094.

Customer reviews for On Bike Share present a mixed picture. Some customers have experienced issues with the app's functionality, while others have praised the customer service and overall benefits of the bike sharing system.

One customer initially reported significant problems with the app, including difficulties ending rentals and inaccuracies in bike availability. They described the app as "cheap and clunky." However, after the issues were resolved, they updated their review to three stars, acknowledging the system's functionality and their frequent use of it.

Another customer, whose apartment complex added the bikes, highlighted the system's benefits, particularly during gym closures. They praised the "top notch" customer service, noting that their questions and concerns were addressed and resolved quickly. They also mentioned the bikes as a positive selling point for the property.

These reviews suggest that On Bike Share offers a valuable service but may have some app functionality issues. While customer service is generally praised, potential users should be aware of potential app-related challenges.

As a "Bicycle Shops Near Me" option, On Bike Share provides bike sharing services. Potential customers should contact them directly for specific inquiries regarding their services and app functionality. It is recommended to be aware of potential app issues and to contact customer service if problems arise.

Location

Reviews

Nov 03, 2022

Edit: the app is still clunky and slow and not very user friendly and it messes up occasionally, but it is at least functional. I've updated my review to 3 stars because I use this bike share often and have enjoyed it and since the first time I used it, I haven't had an issue that bad. My apartment complex added these bikes a few weeks ago, and I was really excited to try them out. It takes a few days to get added to the system and approved, not a problem though. I go to rent one of the bikes, get it out of the bike lock, and realize the chain is not attached to the gears. I try to fix it myself but can't reach what I need to reach to do so, so I try to return it and rent another. But the app won't end my rental even though i returned and re-locked the bike and waited nearly 20 minutes for it to recognize the rental was over, closed and opened the app, refreshed, etc... so now I'm stuck in bike rental purgatory with broken Bike #1 forever I guess. Reported the issue, and I will change my review if it gets resolved but I don't have high hopes, the app seems cheap and clunky (I noticed that all the bikes were in the rack, however only bikes 1 and 3 were "available" to rent in the app... does that mean other tenants are stuck in purgatory with bikes 2, 4, 5 and 6?) I also noticed I can't rent a bike for a partner on the app, so I always have to go alone I guess, which also kind of sucks. I'm really disappointed and sad, it could have been really fun and I would have used it a lot.
Sep 23, 2020

Adding a bike system to our property has been wonderful especially during Corona when our gym has been closed. The customer service has been top notch, all of our questions and concerns have been addressed and resolved quickly! These bikes have been a small but impactful selling point for us, would highly recommend!
Jul 14, 2021

I was part of a team that purchased these bicycles for Douglas, Wyoming. We were excited to get them in place, but within the first two weeks the tires began going flat and it has been a constant nightmare since that time. They have not been a good investment for the community and I am disappointed in the company's response to our problems thus far.
May 11, 2018

I assembled 15 of these bikes for a corporate bike share program. Very impressed with the quality of the bikes, the packing, and the initial assembly prior to shipping. Great job!
Jul 15, 2022

App had issue, I reported the issue and it was resolved within 24 hours.