Open Air Bicycles Santa Barbara

Overview
About
Location
Reviews

Overview

+1 805-962-7000
openairbicycles.com
135 E Carrillo St, Santa Barbara, CA 93101, USA
Hours

Monday 10:00 AM - 5:00 PM

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

Open Air Bicycles Santa Barbara Introduce

Open Air Bicycles Santa Barbara is a bicycle shop located at 135 E Carrillo St, Santa Barbara, CA 93101. They can be reached at (805) 962-7000 or +1 805-962-7000. While categorized as a "Bicycle Shops Near Me" service, customer reviews indicate significant concerns about the shop's products and service.

Several customers have reported negative experiences, highlighting issues with product quality and staff conduct. One customer experienced two tire tube ruptures shortly after installation, attributing them to either cheap products or poor installation. They also reported being met with accusations and apathy from the staff. Another customer described the owner as rude and disrespectful, citing an unpleasant experience during a test ride and subsequent issues with a purchased lock. This customer also mentioned hearing from a local bike mechanic about the shop's poor reputation.

Key concerns raised by customers include:

Poor quality bicycle tubes.
Potentially poor installation of bicycle tubes.
Rude and disrespectful staff.
Lack of professionalism and customer service.
Accusatory behavior towards customers.
Potential issues with purchased products, such as locks.
Negative reputation within the local cycling community.

Due to the consistently negative feedback regarding product quality and customer service, potential customers may wish to consider these reviews when making a decision about patronizing Open Air Bicycles Santa Barbara. Customers have suggested alternatives and have stated that other local shops provided better service. Therefore customers may wish to do additional research before visiting this location.

Location

Reviews

Nov 27, 2023

Poor products, worse service and zero professional pride. I had both tubes rupture at the valve (one within .5 miles and the other within 1.5 miles) after they were installed by this bike shop. There was no impact or any event that caused the rupture; they were either cheap products or poorly installed. I returned to the shop immediately after the first instance (I was literally in walking distance) and was immediately met with accusations that I hit something and the price to fix. Neither employee I spoke took the time to understand my situation and displayed a level of apathy that doesn't lend well to a service based job. Once I repaired the first tire, the other one, (that Open Air had installed) ruptured in the same exact spot within another 1 mile of riding. I didn't bother to go back this time. The one silver lining is that this experience compelled me to learn how to maintain and repair my bike on my own. Thank you Open Air for doing such a terrible job that it led me to learning a new skill!
Jun 25, 2024

This guy does not deserve your patronage. Rude and disrespectful from the start. Got upset that I took the bike for a spin before I bought it even though his mechanic took my information and credit card. Gave me a lecture about, “how do I know you’re not a thief?”. How am I supposed to know if a bike fits me if I don’t test ride please? He was quick to point me to a lock that was higher quality, and of course more money, than the one I was going to purchase but then again lectured me on how I “picked a bad code” and that’s why it wouldn’t unlock when I went and asked for help a following day. Now I’m stuck with a thick cable around my seat post until I can find someone else to unlock it for me because he didn’t back up his product. One other thing. A friend took me to a cigar shop where I got into a discussion by coincidence with a local bike mechanic. He told me this guy at open air has a bad reputation for treating people like this. I received so much better customer service at e-Bikery Electric Bikes. e-Bikery I definitely recommend. Visit them both and you’ll see the difference.
May 12, 2023

We bought two E-Bikes for cruising around the city. Our experience was easy, fast, and professional. Six months passed, and the bikes needed adjustment, and the brakes fixed --My nephew took the bike off road...Their service was excellent...Especially Chad. I go to Open Air bikes for all my bikes, accessories and Service exclusively. Thanks
Jun 15, 2014

Ed and Todd are awesome!! I have been shopping around for a year for the perfect bike and right price. These guys are all so knowledgeable, honest and patience. A great store with a comfortable atmosphere. Found a bike for my son at a great price and two weeks later went back and purchased two more of another kind for my daughter and myself! We are all so happy and have left the car parked in the garage as much as possible. The staff really listened to our active lifestyle and helped find all of us the perfect bike. Thanks so much you will always be number one for our family!
Feb 21, 2023

Walked in a couple months ago to try to buy an ebike. Staff person couldn't be bothered to even acknowledge me, wouldn't make eye contact, and kept talking non-stop to his friend. Wouldn't let me break into the convo either After 15 minutes I left, and ordered a bike online. If you can't say even say hello - you don't want a customer.