Orbit City eBikes

Overview
About
Location
Reviews

Overview

+1 614-826-5155
www.orbitcityebikes.com
4544 Indianola Ave, Columbus, OH 43214, USA
Hours

Monday Closed

Tuesday Closed

Wednesday 12:00 AM - 6:00 PM

Thursday 12:00 AM - 6:00 PM

Friday 12:00 AM - 5:00 PM

Saturday 10:00 AM - 2:00 PM

Sunday Closed

Orbit City eBikes Introduce

Orbit City eBikes is located at 4544 Indianola Ave, Columbus, OH 43214, USA. They can be reached by phone at (614) 826-5155 or +1 614-826-5155. This establishment specializes exclusively in electric bicycles (eBikes), offering a range of models and services related to them.

According to customer reviews, Tom, the shop's owner, is knowledgeable and provides professional service to potential eBike buyers. The store's focus on electric bikes allows for a diverse inventory with various price points, catering to different budgets and needs. One customer expressed satisfaction with the information provided and looked forward to ongoing service for their Gazelle Avignon eBike.

However, another customer review indicates a potential issue with customer service regarding repairs. The customer reported a negative experience when inquiring about servicing an eBike purchased online. They felt they received dismissive and condescending treatment, suggesting a potential bias against eBikes not sold directly by the shop. This indicates that their service availability could be limited to bikes purchased through them.

Orbit City eBikes specializes in the sales of electric bikes. They appear to focus on providing knowledgeable sales assistance. Service availability and friendliness may depend on whether the bike was purchased from their shop.

If you're in the Columbus area and looking to purchase an electric bike, Orbit City eBikes offers a specialized selection. However, potential customers should be aware of the reported customer service issues regarding repairs for eBikes not purchased from the store.

For specific inquiries about their inventory, services, or pricing, please contact Orbit City eBikes directly.

Location

Reviews

Oct 25, 2024

Tom, the shop’s owner, provides professional service and relevant information to prospective buyers of electric bikes. His inventory deals only with electric bikes. This allows him to have a variety of bicycles to choose from with a variety of prices. I’m looking forward to having an ongoing relationship to service the Gazelle Avignon that I ordered from Tom.
Aug 22, 2024

Called for a few questions to see if they could service my ebike...without knowing what I spent the person said they can't help and that's what I get for buying a cheap bike off the internet and made a few other back handed comments. Look I know I may not have the top of line bike or your brand...but don't be a jerk about it. When I'm ready to spend some real dollars on an ebike it won't be here
May 15, 2022

This is THE place in the Midwest to buy and familiarize yourself with eBikes. They will let you test ride different models all day and never push you to buy. Their service department is excellent and they are adept at explaining the features of every type they sell. They are welcoming and cater to all, not just those who like to ride without a seat.
Apr 17, 2024

Do NOT go here. The owner Tom is extremely rude. I went in with a reasonable budget for a entry Ebike and he basically scoffed in my face. He made me extremely uncomfortable the entire time. I'm new to Ebikes and had a lot of questions and he made me feel incompetent for even asking. After I told him I was going to a few other bike shops to do some research since I've never owned an e bike before, he proceeds to bash his competitors. He said that the other bike store I mentioned only sells, "Chinese made garbage" and mentioned it TWICE. I will say the other young man working there, Derrick was trying to be nice. But overall I could not wait to leave the establishment. There are plenty of other quality bike shops in Columbus to give your business to.
Jul 14, 2023

Before e-bikes we're very popular I talked with these folks about purchasing a specific juiced bike they did not sell They had informed me I would have to purchase it direct and then I could pay them to assemble and have a continued relationship in turn I bought all my accessories also from them was happy with them even though assembly came at an hourly rate,, well fast forward to today when I'm having an issue with the bike that requires someone to work on it, I called and expected them to charge me to work with them they said they did then asked me the model, and informed me they didn't sell it, and even at 90 per hour they don't want to help support it! Deeply disappointed in this shop as they were great and this was worked out from the beginning in all fairness I have had no issues so I'm not in this store monthly any longer, but to be honest I was going to purchase a new bike when I came in to drop this one for service obviously I don't plan on doing that now. It's a shame guessing business was not as robust before, but now that e-bikes are more mainstream seems they forgot some of us that appreciated having an e-bike specific store oh well guess things change!