Orland Park Cyclery

Overview
About
Location
Reviews

Overview

+1 708-460-2999
orlandparkcyclery.com
14445 John Humphrey Dr, Orland Park, IL 60462, USA
Hours

Monday 11:00 AM - 6:00 PM

Tuesday Closed

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 11:00 AM - 5:00 PM

Sunday 12:00 AM - 4:00 PM

Orland Park Cyclery Introduce

Orland Park Cyclery, located at 14445 John Humphrey Dr, Orland Park, IL, is a highly regarded local bike shop known for its exceptional customer service and extensive knowledge. As a member of the "Bicycle Shops Near Me" category, they provide a comprehensive range of services and products for cyclists of all levels.

Customers consistently praise the welcoming and helpful staff, particularly the owner, Jim, and employee, Brice. Jim is described as highly knowledgeable about the bikes he sells and his overall background in cycling. Brice is also commended for providing valuable tips on bike care and maintenance.

The shop offers a variety of services, including bike servicing, sales of brands like Trek and Giant, and tune-ups. Customers appreciate the personalized attention they receive, with many feeling treated like VIPs. The shop also offers services such as handlebar modifications and free tune-ups within a certain timeframe, demonstrating their commitment to customer satisfaction.

Orland Park Cyclery is highly recommended for its excellent service, knowledgeable staff, and dedication to customer care. Whether you need a new bike, repairs, or maintenance, this shop provides a positive and supportive environment.

You can contact Orland Park Cyclery at (708) 460-2999 or +1 708-460-2999. Visit their Orland Park location to experience their exceptional service and explore their selection of bikes and accessories.

Location

Reviews

Oct 24, 2024

My very 1st experience at the Orland Park Cyclery very pleasant. I was welcomed in with great enthusiasm from servicing my Trek Bike to purchasing a brand new Giant 21 speed. I absolutely love the customer service and every time I visit I get the same quality service. The owner Jim is very knowledgeable of the bikes he represents as well as his background knowledge of bikes. I often stop to thank him for treating me as a VIP. His employees follow the same customer service attitude. Being a Military Veteran I can appreciate very good service which I’ve done for my country. Thank you for my 1st experience in over 40 years. Mr Fields
Oct 11, 2022

Well so far the service has been great. The staff are very welcomming and helpful. Tim the owner is very friendly and outgoing and great to work with. He literally knows everything about bikes. He helped me chose the perfect bike for me. Brice was also very helpful as well when I picked up my bike. He gave me so many tips on how to care for it and clean it that I had to write some things down. They just did a free 60-90 day tune up and modified my handle bars for me. I love my new bike and I'm excited to keep riding and exploring new trails.
Aug 29, 2024

Poor customer service I had took my bike to orland park Cyclery and I need some work done but they said they did the job but when I got my bike the next day they didn’t do anything they took my money and said they did the work the chain is still not tight or the seat isn’t fixed so they took my money nd claim they fixed it and i couldn’t understand the writing that you guys wrote
Sep 10, 2024

I chose to buy a bike for my elderly parents (in their 70s) from this local shop, hoping for better customer service and to support a local business over a big-box retailer. Unfortunately, my experience has been disappointing due to multiple attempts by the shop to nickel and dime us. First, when I went to pick up the bike, which I had already paid for in full, I was told there was an additional $40 charge for shipping and a kickstand. The email receipt I received clearly listed shipping as $0.00, yet I was told the charge was due to a fine-print disclaimer buried at the bottom of their website. I don’t understand why this wasn’t included in the original invoice. Additionally, the kickstand was shown in the bike’s listing photo and included under the "Accessories & Extras" section of the specs, so I reasonably assumed it would be included in the price — but it wasn’t. Lastly, while the shop offered a "complimentary" 60-day tune-up, when my mother went to pick up the bike, she was charged $6 for air. This felt like just another hidden fee. It’s no surprise that 8 of the last 10 reviews here have been 2 stars or less. I regret not going elsewhere.
Sep 16, 2024

Not impressed. Came in the store and noone acknowledged my presence even after I was in the store for awhile. They were rude. Will not patronize this place. Response to Jim: I walked in and no one said hello. I was looking in the store about 20 minutes and no one acknowledged my presence. The person that worked there saw me enter and said nothing to me. I suppose that took too much time away from the personal conversation he was having. I found another bike store, they treated me well and I spent money there. Hope that answers your question. Short staffed or not when one enters your small store they can say hello and at least acknowledge my presence after a few minutes.