Populo Bikes

Overview
About
Location
Reviews

Overview

+1 866-300-3311
www.populo.com
1950B S Grove Ave, Ontario, CA 91761, USA
Hours

Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

Saturday Closed

Sunday Closed

Populo Bikes Introduce

Populo Bikes, located at 1950B S Grove Ave, Ontario, CA 91761, offers a selection of electric bikes and scooters. You can contact them at (866) 300-3311 or +1 866-300-3311.

This store specializes in electric transportation options, including e-bikes like the Aventon Aventure.2 and electric scooters. However, customer reviews indicate significant concerns regarding product sizing accuracy, product durability, and customer service responsiveness. Some customers have reported issues with bike sizing, finding that the provided sizing charts do not accurately reflect the actual dimensions of the bikes. Additionally, there are complaints about the durability of their electric scooters, with reports of malfunctions and breakdowns within a short period of time.

Key concerns and customer feedback include:

Inaccurate bike sizing charts leading to fit issues.
Durability issues with electric scooters, including component failures.
Difficulty contacting customer service for support.
Lack of response to warranty claims and repair inquiries.
Concerns about replacement parts availability.

Customers have expressed frustration with the company's lack of responsiveness to their concerns, particularly regarding warranty claims and requests for repairs or refunds. The lack of available replacement parts has also been a point of contention. Reviews indicate a pattern of difficulty in getting support when product issues arise.

Potential customers should be aware of the reported issues regarding product sizing, durability, and customer service responsiveness before making a purchase from Populo Bikes. It is recommended to thoroughly research and consider alternative options before deciding to purchase from this retailer. Due to the high number of negative reviews, customers should proceed with caution.

Location

Reviews

Feb 04, 2025

I looked and looked for a new bike and I picked the Aventon Aventure.2 . I went by the chart where it says " Lets get your fit" so I did what it said to do. Put my height down and it showed that I needed a Regular. 5.3--5.10 would work. And it showed a bike with a figure stand behind the bike and the seat was even with his crouch. So that tells me that seat would work and that it would be adjustable from 26" height to 31" height but not so. The seat as far down as it will go measures 32" height with nowhere to go between so the bike is way to tall for me. So I figured that I was sent the wrong bike and I got in touch with the company and was told it was the right bike and they are not going to do anything about it. I'm a very unhappy customer after spending $1706.00 for the bike.
Jul 25, 2023

The scooter worked all of 3 months then won't turn on. Tried to contact the company and I get no response from them for over 2 weeks. I had gotten the extended warranty and was directed to the manufacturer who does nothing. The hub for the rear wheel broke off before this and I tried to talk to the manufacturer about getting a replacement part and had the same results. When it worked it was fine with the 3 speed settings light and charging. I wouldn't recommend this company because they ghost you when a issue arises. Need to have a replacement parts available and a better warranty responses as to email to oblivion. 7/24/2023 This is the 3rd time I have tried to contact you since the scooter will not power on. acts like it is charging but does nothing. I have received no response from this path and at this point I only want a refund for a product that didn't even last a few months. At this point I would also blame amazon for not doing anything since they Populo is no longer listed as the contact for seller and is Amazon LLC. I updated my review for this company today and have decided to update for the location listed from the support site. Suggest not to use this company at all.
Apr 11, 2023

Initially, I loved the scooter and the customer service WAS decent. It has since declined SEVERELY. My scooter has stopped taking a charge. I have filled out 2 of the online requests over 3 weeks apart with no response to either email I used. I even replied to an old email thread that used to get responded to...nothing. Calls.....Of the 3 times I've called the number listed here: one time they said they do not work on Populo brands (although there is a Populo sticker on the window in photos) and put me on hold then never came back (I sat on hold for 13 minutes). Time #2: rang, answered, I asked for Populo service and was hung up on. Time #1: Rang and rang. Kept calling. Finally someone picked up, 'Hello?' I asked for Populo and they said 'no' and hung up. *All calls were to the number listed here on Google (no number on their website) Just frustrated and hope maybe this will reach someone...but doubt it.
Jun 05, 2022

I have ordered some spare parts that was shown on the website. It says delivery in 2-5 days. It has been 5 days and my order sits unfulfilled still. Prior to this order I sent a few emails to them and got an automated response with no reply. I was wanting to ask a few questions about a part that was sold out on the website. I guess in hindsight that should have been my hint not to even bother with ordering these parts that shows they are available. I loved this bike but this company does not care after they take your hard earned cash. I regret even buying this bike at this point. If I could give a negative star I would.
Jan 27, 2024

My father bought a bike from this company it worked for about a week. Now, it will not turn on. He has tried to contact the seller with no luck. I would not recommend this bike or company.