Populo Bikes, located at 1950B S Grove Ave, Ontario, CA 91761, offers a selection of electric bikes and scooters. You can contact them at (866) 300-3311 or +1 866-300-3311.
This store specializes in electric transportation options, including e-bikes like the Aventon Aventure.2 and electric scooters. However, customer reviews indicate significant concerns regarding product sizing accuracy, product durability, and customer service responsiveness. Some customers have reported issues with bike sizing, finding that the provided sizing charts do not accurately reflect the actual dimensions of the bikes. Additionally, there are complaints about the durability of their electric scooters, with reports of malfunctions and breakdowns within a short period of time.
Key concerns and customer feedback include:
- Inaccurate bike sizing charts leading to fit issues.
- Durability issues with electric scooters, including component failures.
- Difficulty contacting customer service for support.
- Lack of response to warranty claims and repair inquiries.
- Concerns about replacement parts availability.
Customers have expressed frustration with the company's lack of responsiveness to their concerns, particularly regarding warranty claims and requests for repairs or refunds. The lack of available replacement parts has also been a point of contention. Reviews indicate a pattern of difficulty in getting support when product issues arise.
Potential customers should be aware of the reported issues regarding product sizing, durability, and customer service responsiveness before making a purchase from Populo Bikes. It is recommended to thoroughly research and consider alternative options before deciding to purchase from this retailer. Due to the high number of negative reviews, customers should proceed with caution.
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