Prevelo

Overview
About
Location
Reviews

Overview

+1 805-557-8300
prevelo.com
766A Hampshire Rd, Westlake Village, CA 91361, USA
Hours

Monday 10:00 AM - 4:00 PM

Tuesday 10:00 AM - 4:00 PM

Wednesday 10:00 AM - 4:00 PM

Thursday 10:00 AM - 4:00 PM

Friday 10:00 AM - 4:00 PM

Saturday Closed

Sunday Closed

Prevelo Introduce

Welcome to Prevelo, located at 766A Hampshire Rd, Westlake Village, CA 91361, USA. As a part of the "Bicycle Shops Near Me" category, we specialize in providing high-quality, durable bicycles designed specifically for children, accompanied by outstanding customer service.

You can reach us at (805) 557-8300 or +1 805-557-8300 for any inquiries or to place an order. Based on customer reviews, Prevelo is highly regarded for its exceptional customer service and the quality of its bikes.

Key features and services highlighted by customer reviews include:

High-Quality Kids' Bikes: Prevelo bikes, such as the Zulu Three and Alpha Zero, are designed to be durable, serviceable, and suitable for multiple children, avoiding the typical landfill fate of many kids' bikes.
Exceptional Customer Service: Customers consistently praise the friendly, knowledgeable, and responsive customer service, with staff members like Tom providing personalized assistance and handwritten thank-you notes.
Prompt Issue Resolution: Prevelo is known for quickly and efficiently resolving any product issues, often without hassle.
Personalized Assistance: The company offers personalized assistance in selecting the correct bike size and provides detailed information about their products.
Fast Shipping: Customers have been delighted with the surprisingly fast shipping, even for international orders.
Easy Assembly: The bikes are designed for easy assembly, making them convenient for parents.
Durable and Serviceable: Prevelo bikes are designed to last, ensuring they can be passed down to younger siblings or other children.

Prevelo aims to provide a superior experience for parents and children seeking high-quality bikes. For the most up-to-date information on current promotions or specific product availability, please contact Prevelo directly.

Location

Reviews

Feb 13, 2023

We got a Zulu Three awhile back for my son's sixth birthday. Not only has the bike been great, but the customer service has been fantastic as well. I spoke with a friendly and knowledgeable human who picked up the phone before ordering the bike. When we had an issue with a component on the bike almost a year later, Prevelo immediately took care of the problem with absolutely no hassle. Most bikes built for kids are heavy, terrible to ride, and destined to become landfill after moderate use by a single child. The Zulu Three is a proper bike. Durable and serviceable. When our oldest outgrows it, I know his brother will be happy to take it over. When he's done with it, I fully expect it to still be ready for the next lucky kid who gets it. These bikes are well worth the price, and the customer service goes beyond what I'd expect from a local bike shop. ...which puts it light-years beyond anything you're likely to experience with a big-box store.
Apr 25, 2022

We've had an amazing experience with Prevelo. Four days ago I called the company to ensure I was ordering the correct size for our 18 month old granddaughter. Alpha Zero was correct so we ordered the bike online, expecting it to take several weeks to arrive here near Toronto Canada. To our delight the bike arrived this afternoon accompanied by a handwritten thank you note from Tom. The bike's quality is excellent, it's easy to assemble, and the service from the team at Prevelo was outstanding. Within 5-10 minutes our 18 month old was independently wheeling down a carpeted hallway and we look forward to her progress to speeding along outside.
Jul 06, 2021

I can't say enough about the support provided. The bike is great and I feel it's a good value. There are a handful of companies selling kid-specific bikes that are great bikes and I honestly don't know if there is a huge difference between them outside of the cost and components. My twin boys have been on Wooms since they were 12 months, but the lead time and cost made me start my research process again. I decided on the Prevelo b/c of 1. Cost (seemed to be a better value for what we were getting and we just didn't need all of the fancy components for weekend trail rides and rides to school and around the 'hood); 2. Weight (I feel the lightweight nature of the Wooms got the boys riding at 18 months and loving biking. So, lightweight was important to me); 3. Type of riding (they are 6 getting ready to turn 7 and while they "mountain bike" with me, they really don't benefit yet from the added cost of suspensions, disc brakes and higher end components and more importantly they haven't developed the habits and respect for using and taking care of a higher end bike); and 4. High reviews (they had great reviews...I dig deep and read many reviews to understand why or why the product was rated what it was.) Having purchased the bike and needing to rely on their support team, I am so happy I went with Prevelo. The service has been exceptional. One of my boys "tacoed his front rim" the second week the bikes were out of the box. He was ok, but the front wheel was not. Jim was outstanding. Quick response time, very helpful and we have a new wheel arriving this week. I highly recommend Prevelo.
Apr 10, 2022

Very impressed with the bike, the process, and info. Did plenty of research on a bike and found this was best bang for buck, I wanted something that was going to last and comfortable. It has easy gear shifters for little hands which was my biggest concern as the turn style was an inconvenience. Accessories came mounted on the bike which was great all I had to do was bolt handle bars, put front tire on and peddles. Shipping was also fast. Very simple and easy. I highly recommend Prevelo if you are looking for a kids bike.
Jun 12, 2022

Spend the extra dollar. Wrapped and protected when shipped, delivers earlier then expected, very light bike (the only way to go), strong/reliable chain and just an overall awesome experience and I haven't even given to my daughter for her bday. All of my kids will be on this program prevelo offers to progress through learning to ride bikes. Two more will be ordered in November.