Propel Electric Bikes

Overview
About
Location
Reviews

Overview

+1 646-736-7716
propelbikes.com
22 Germay Dr, Wilmington, DE 19804, USA
Hours

Monday 9:00 AM - 4:00 PM

Tuesday 9:00 AM - 4:00 PM

Wednesday 9:00 AM - 4:00 PM

Thursday 9:00 AM - 4:00 PM

Friday 9:00 AM - 4:00 PM

Saturday Closed

Sunday Closed

Propel Electric Bikes Introduce

Propel Electric Bikes is located at 22 Germay Dr, Wilmington, DE 19804, USA. You can contact them at (646) 736-7716 or +1 646-736-7716.

Customer reviews present a mixed picture of Propel Electric Bikes. One customer reported a negative experience with a tire repair, citing an overpriced service and a subsequent blowout due to incorrect tire pressure. They also expressed frustration with the extended wait time for a tire replacement and the difficulty in contacting the shop.

Conversely, another customer, who ordered items for shipping from a significant distance, had a positive experience. They praised the seamless process from the initial phone call to delivery and the helpfulness of the staff in answering their questions about e-bikes and accessories. They were highly satisfied with their e-bike and accessories and expressed gratitude for the excellent service.

These reviews indicate that while Propel Electric Bikes can provide satisfactory service, particularly for remote customers and online orders, there may be inconsistencies in their in-store repair services and customer communication. Potential customers should be aware of these mixed reviews and consider them when making a decision.

As a "Bicycle Shops Near Me" option, Propel Electric Bikes specializes in e-bike sales and service. Potential customers should contact them directly for specific inquiries regarding their inventory, services, and current turnaround times. It is recommended to clarify any concerns regarding service quality and communication before proceeding.

Location

Reviews

Dec 02, 2024

I paid to have a flat fixed which was overpriced as is. And then my tire blew out the next day due to th3 incorrect fix. He put the wrong amount of tire pressure. So I paid for a new tire and a tire line. They said it would take two weeks to replace one tire. And then after two weeks they stopped answering the phone. I had to call the other shop to get ahold of someone. Just to find out it will take another eight days to change one tire. Probably the most unprofessional people I've ever met.
Feb 10, 2023

I live hundreds of miles away from Propel Electric bikes- so I had to order to ship. The whole process was seamless. From the first phone call to the delivery of my large package of items- the whole staff was remarkable. I had a lot of questions about my e bike and the accessories I was ordering for it. The staff was patient and kind enough to help me answer all of these questions and deliver with ease! I am sorry I don’t live closer to thank them in person. I’m so happy with my e bike and accessories. Thank you Propel Electric Bikes!
Aug 22, 2023

Propel,, did a great job. They gave me a great deal on a remi Demi bike save me about 600 bucks and I love the bike shipped it all the way from New York to Louisiana. No problems. It is fun to ride , about to buy a second one
Apr 17, 2023

Amazing customer service! I had some challenges with my electric bike purchase (not to do with Propel) but everyone at this store went above and beyond to make sure it was resolved. In particular a huge shoutout to Cat who handled all our correspondence and issues with great care and attention to detail. She made an otherwise challenging process so easy. It makes so much difference when someone clearly cares about their job and the service you are getting. She was incredible and I could not recommend her and Propel Electric Bikes more!
Jan 22, 2023

I just recently had to seek help from Propel dealing with a problem of my own making and carelessness. I entered a remote service request which was quickly responded to by Roberto. Long story short, Roberto did a terrific job getting me straightened out and the necessary part on the way. Roberto’s response was just the most recent in a line of great customer service from Propel starting with the purchase of my Gazelle C380. Again, long story short, in the middle of the pandemic and the most chaotic time in the bicycle industry I put a call into Propel to purchase the Gazelle. Kyle answered all my questions and I put a deposit down with ship date softly projected for 4 months. During the wait I had more questions and towards the end requests for status updates. Kyle answered all my questions and kept me in the loop. In about 5 months the bike was shipped to me in FL. It was packed better than any other bike I have ever purchased, and at 74 years old I have purchased a lot of bikes. I put it together, charged the battery and was out on the road as happy as I could be. After over 4,000 trouble-free miles I’m still happy as I can be. It is the best bike I have ever owned. So, I can’t say enough about Propel’s role in all of this. They have great people doing a great job, but of course it is the guy on top that sets tone.