If you're searching for "Bicycle Shops Near Me" in Plainville, Connecticut, Renaissance Cyclery, located at 49 W Main St, has received overwhelmingly negative feedback from customers. Based on multiple reviews, this shop is known for poor customer service and a lack of helpfulness.
Customers have reported rude and dismissive behavior from the staff, including the owner. Many reviewers have described their experiences as the "worst customer experience ever." They have cited instances where staff were unwilling to answer questions, provide assistance, or even take the time to understand customer needs. Specifically, customers have noted difficulties in obtaining information about bike parts and repairs.
Here's a summary of the reported issues:
- Rude and Dismissive Behavior: Customers consistently report rude and unhelpful interactions with the staff.
- Lack of Assistance: Staff are described as unwilling to answer questions or provide assistance, particularly to those who are not already knowledgeable about bicycles.
- Poor Communication: Customers have reported instances of being hung up on and told to "read up on it" rather than receiving assistance.
- Unwillingness to Confirm Specifications: When customers have provided specific information about bike parts, staff have been reluctant to confirm those specifications without requiring an in-person visit.
- General Unprofessionalism: Reviews consistently describe the shop's customer service as unprofessional and unhelpful.
Multiple reviewers have advised potential customers to "steer clear" of Renaissance Cyclery, stating that they would give zero stars if possible. The overwhelming consensus is that the customer service is extremely poor and that customers are not valued.
Given the consistent negative feedback, it is advisable to consider other bicycle shops in the area. Contact Renaissance Cyclery at (860) 747-2909 or +1 860-747-2909 if you wish to inquire further, but be aware of the reported customer service issues.
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