Renaissance Cyclery

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  • Overview
  • About
  • Location
  • Reviews

Overview

  • +1 860-747-2909
  • www.rencyclery.com
  • 49 W Main St, Plainville, CT 06062, USA
  • Hours

    Monday Closed

    Tuesday 12:00 AM - 5:00 PM

    Wednesday 12:00 AM - 5:00 PM

    Thursday 12:00 AM - 5:00 PM

    Friday 12:00 AM - 5:00 PM

    Saturday 11:00 AM - 3:30 PM

    Sunday Closed

Renaissance Cyclery Introduce

If you're searching for "Bicycle Shops Near Me" in Plainville, Connecticut, Renaissance Cyclery, located at 49 W Main St, has received overwhelmingly negative feedback from customers. Based on multiple reviews, this shop is known for poor customer service and a lack of helpfulness.

Customers have reported rude and dismissive behavior from the staff, including the owner. Many reviewers have described their experiences as the "worst customer experience ever." They have cited instances where staff were unwilling to answer questions, provide assistance, or even take the time to understand customer needs. Specifically, customers have noted difficulties in obtaining information about bike parts and repairs.

Here's a summary of the reported issues:

  • Rude and Dismissive Behavior: Customers consistently report rude and unhelpful interactions with the staff.
  • Lack of Assistance: Staff are described as unwilling to answer questions or provide assistance, particularly to those who are not already knowledgeable about bicycles.
  • Poor Communication: Customers have reported instances of being hung up on and told to "read up on it" rather than receiving assistance.
  • Unwillingness to Confirm Specifications: When customers have provided specific information about bike parts, staff have been reluctant to confirm those specifications without requiring an in-person visit.
  • General Unprofessionalism: Reviews consistently describe the shop's customer service as unprofessional and unhelpful.

Multiple reviewers have advised potential customers to "steer clear" of Renaissance Cyclery, stating that they would give zero stars if possible. The overwhelming consensus is that the customer service is extremely poor and that customers are not valued.

Given the consistent negative feedback, it is advisable to consider other bicycle shops in the area. Contact Renaissance Cyclery at (860) 747-2909 or +1 860-747-2909 if you wish to inquire further, but be aware of the reported customer service issues.

Location

Reviews

  • Jul 18, 2024

    Rude, rude, rude. Never came across a place like it before. Called to inquire about buying a MTB wheel. Gave him all the specs. He gave me a good price. Wheels have a few specs you need to match to buy the right wheel. When I asked to confirm the specs they didn't seem to understand wheel specs and said I needed to bring it in. I said why? I'm giving you all the required specs. He basically told me he was to busy and I should go elsewhere. Then he just hung up! Wow! Really couldn't just take my number and call me back at a better time. I'm just a person calling off the street. Steer clear of this place I'm sure, based on this experience, once you make a purchase they won't give you the time of day. To bad you cant give zero stars.

  • Aug 01, 2024

    Worst customer experience I've ever had! Owner couldn't be bothered to explain things to me, a non bicycle person. I was there speaking to him for no more than 5 minutes and asking questions to understand when he told me to "read up on it" because "I can't help you anymore". If I was able to give zero stars I would have.

  • Mar 15, 2024

    Bought my sons bike off of them 6 months ago (used) but they said it was like new condition . Brought it there yesterday because the chain keeps coming off , they wanted to charge me 60$ saying it needed a tune up . I said no I only want you to fix the chain because they just did a toonup when I bought it . Come today my son is riding it around and the chain broke off again! Definitely not going back!

  • Feb 10, 2024

    FYI closed for winter break till 3/1/24. Really great bike shop with reasonable prices. Friendly staff who helped my parents with their bike repairs. Bike tune-up $60 and they'll pick up your bike for $20. E bikes and vintage (40 years old) bikes.

  • Feb 27, 2024

    The entire crew at Renaissance Cycle are awesome. They do a fantastic job and really care about their customers. I have recommended them before and I always will. I will never go anyplace else. You guys rock. 🚴❤️🚴❤️🚴❤️🚴❤️🚴❤️🚴❤️🚴❤️🚴

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