Ridge Cyclery, located at 3731 Ridge Rd #2092, Highland, IN 46322, is a locally owned bike shop offering bicycle repairs, parts, and sales. You can reach them at (219) 923-2555 or +1 219-923-2555.
Ridge Cyclery is one of the few locally owned bike shops in the area, offering an alternative to larger corporate retailers. However, customer reviews indicate mixed experiences with the shop's service and engagement.
One customer reported a negative experience, stating that they were met with an unhelpful and impolite staff member who refused to look at their ebike for derailleur adjustments. They also noted a lack of knowledge regarding tire inserts and felt the staff member was dismissive and unhelpful. They expressed strong dissatisfaction and stated they would not return.
Another customer provided a more nuanced review, describing the shop as a "diamond in the rough" with potential for growth. They appreciated the locally owned aspect and mentioned purchasing various parts and bikes, including a pre-owned fixed gear/single speed bike and a child's Fuji bike. However, they also noted a lack of engagement from the owner, particularly regarding vintage bike parts, and felt the shop could benefit from a more passionate and enthusiastic approach.
While Ridge Cyclery offers a locally owned alternative for bike services and parts, potential customers should be aware of the mixed reviews regarding customer service and engagement. The shop offers potential for growth, particularly in terms of customer interaction and service quality.
Potential customers may wish to contact the shop directly to inquire about specific services or parts and assess the current customer service experience. It is also advisable to consider alternative bike shops in the area for comparison.
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