Ristretto

Overview
About
Location
Reviews

Overview

+1 512-701-1588
ristretto.us
6300 Bridge Point Pkwy, Austin, TX 78730, USA
Hours Business hours are not available at the moment

Ristretto Introduce

Located at 6300 Bridge Point Pkwy, Austin, TX 78730, Ristretto specializes in the sales of e-bikes. You can reach them at (512) 701-1588 or +1 512-701-1588.

As a “Bicycle Shops Near Me” option, Ristretto offers e-bikes, particularly their "512" model. Customer experiences vary significantly, with some praising the personalized service, while others reporting serious issues.

Here’s what Ristretto offers:

E-Bike Sales: They specialize in selling electric bikes.
Personalized Customer Service: Some customers have reported receiving personalized assistance from the founder.
Product Information: They provide information about their e-bikes and their features.

Customer reviews present a mixed picture. One customer praised the personalized service they received from the founder, noting the detailed information about the bike and the comfortable purchasing experience. However, another customer reported significant issues with order fulfillment and refund processing. This customer placed an order in August 2024, which was canceled nearly five months later due to importation issues. They also reported a delay in receiving their refund.

It is important to note that while some customers have had positive experiences with Ristretto, others have reported significant issues. Potential customers should be aware of these varying experiences before making a purchase.

Location

Reviews

Sep 25, 2024

I love my 512!! I was having a tough time deciding on the size and understanding the different features, so I called the phone number on the website. The founder answered my call, and talked to me at length about the bike and its capabilities. It was nice to have a personal touch and it really made me comfortable with the purchase. 10/10 recommend!!!
Jan 11, 2025

AVOID IT at all cost My order (#9001586) was placed and fully paid for in early August 2024. After nearly five months, it was cancelled by Ristretto due to importation issues to Sweden. While I understand that these issues may have been out of Ristretto's control, the time it has taken to identify and communicate this is deeply concerning. More pressing, however, is the delay in processing my refund. So far no refund was made.
Feb 25, 2025

AVOID – Disrespectful and Unprofessional Company I placed and fully paid for my order in late May 2024. After nearly eight months of waiting, the order was canceled by Ristretto due to import issues in France. While I understand that such issues might be beyond their control, the excessive time it took to identify and communicate these problems is deeply concerning. What’s worse is the unacceptable delay in processing my refund. Despite repeated attempts to resolve this matter, no refund has been issued to date. This lack of responsiveness and accountability is completely unprofessional. This experience highlights Ristretto Electric’s disregard for its customers. I will be reporting their practices to consumer protection agencies to expose their unacceptable behavior. I strongly advise against doing business with this company.
Sep 29, 2024

They sure design a pretty looking bike, but they'll be damned if they ever send it to you. I have the same story as several other reviewers. Ordered March '24, and the delivery time frame (never given a date, just a time frame), changed 3 times with no explanation. I asked for a refund as I wanted a bike by the end of summer and they outright lied to me until then. Still no refund from them over a month later. The company has never directly addressed criticisms, and they have done this with 2 bikes now, the 303FS and the 512. I paid 3.5k for broken promises and lies. Stay away.
Sep 05, 2024

Buyer Beware, do not do business with Ristretto. I originally ordered the 512 early August. My order number was in the late 700's. I'm sure if you have done any reading on the company you will know they missed there original timeline of Q4 delivery. The FB group was then told January, then March, next it was June. Sure enough some orders did start to roll out. I patiently waited and did not send them any annoying emails. A fellow excited customer asked if he was part of first batch being shipped out(he was in the 800's order number) Chris responded that he was. I could only assume since I was in the 700's I would be apart of first batch. As bikes began shipping I would FB message customers to see when they ordered, so I would know when mine would be shipped. About everyone I messaged had order after me... Two of the people that ordered after me ordered the exact size and color I did. Not mad at them because I know they have nothing to do in which the orders were processed. Fed up I requested a refund in late July. They responded my order was ready to be shipped. I proceeded to ask for a refund then Chris reached out to me directly and said my bike was not ready. They clearly have no organization. My cancel request was processed early August with an expected refund of 15-20 days. 20 days came and went and no refund. I emailed them multiple times with no response. So l called my CC company and filed a dispute. Of course Ristretto now emails me back because my CC company reached out to them. This company knows how to play the game perfectly to upset customers to the max. The reason I write all this is if you are even slightly considering ordering a Ristretto E-bike, I warn you to stay far away from this corrupt slimy company. The worst buying experience I have ever had.