Riverside Cycle Haverhill

Overview
About
Location
Reviews

Overview

+1 978-372-4981
www.riversidecycle.com
1 Ginty Blvd, Haverhill, MA 01830, USA
Hours

Monday 10:00 AM - 5:00 PM

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday Closed

Riverside Cycle Haverhill Introduce

Riverside Cycle Haverhill is located at 1 Ginty Blvd, Haverhill, MA 01830, USA. You can contact them at (978) 372-4981 or +1 978-372-4981.

Customer reviews indicate significant concerns regarding the customer service and repair limitations at Riverside Cycle Haverhill. One customer reported a negative experience when purchasing a small brake part, describing the staff's attitude as arrogant and the pricing as an overcharge. They expressed dissatisfaction with the treatment and advised against purchasing from the shop.

Another customer shared a similar negative experience, noting the staff's lack of product knowledge when purchasing a bike lock for their e-bike. They also reported the shop's refusal to true a front wheel, stating they only work on bikes they sell. The customer expressed frustration with the lack of assistance and recommended avoiding the shop.

These reviews suggest that Riverside Cycle Haverhill has significant customer service and repair limitations. Potential customers should be aware of these negative experiences before considering purchases or repairs from this shop.

As a "Bicycle Shops Near Me" option, Riverside Cycle Haverhill offers bike parts and potentially bike sales. However, based on customer reviews, it is advisable to exercise caution and consider alternative bike shops due to reported poor customer service and limited repair capabilities.

Location

Reviews

Aug 13, 2024

Went by there to buy a small part for a brake. The attitude I got was truly remarkable. As if they were doing me some giant favor by taking my money. They overcharged me for some tiny piece and treated me like a second-class citizen. You have a choice when buying a bike, I would not buy from this place and I support small businesses. But these guys are just arrogant and provide poor service.
Jul 20, 2024

Went bought a bike lock for my e-bike a few days ago and they barely knew anything about the products. Couple days later asked if they could true a front wheel and they said we don’t touch anything we don’t sell. I understand they may not know how to fix other bikes other than the few they sell but that’s a pretty basic task. Asked where something like that could be done and they said nope. Mechanics know other mechanics. Piss poor service coming out of this shop. Stay away if at all possible. Bring back our good old schwinn bicycle store.
Dec 26, 2023

Today I was pleasantly surprised during my visit to this location. Alex waited on me. He was terrific, and so knowledgeable. Respectful, too. Yep - Great Customer Service. And that's key. Being honest: I hadn't been to this Haverhill location for over 2 years - because of the overall atmosphere. It was messy, uninviting, unprofessional. Today was so different. Night and day! I noticed the positive changes immediately. The store looks great - bright and welcoming. The Service Area has been rearranged, too - it is neat and organized. I'm grateful for this positive experience.
Jul 28, 2023

E-X-C-E-L-L-E-N-T - S-E-R-V-I-C-E !! --> The summer of 2023, I went in there without an appointment for a broken Trek derailleur. Alex greeted me and within a minute analyzed what was needed, checked online for the part specs, then to see if they had it in stock (it was). He fixed it within 10 minutes while I shopped around and had very nice conversation with him and the other tech. The price for service and parts were EXCELLENT too. BTW, they have a really GREAT selection of accessories that are hard to find or difficult to know if you would like them by only shopping online. One example is a gel saddle cover on display I was wondering if I would like it and they said to just put it on my seat and ride with it outside!!! WOW! such great and personalized service (I bought the saddle cover). The cover and other items I bought there, I later saw their prices were about the exact same as any online shopping sites!!! Now I go there even to pick up anything needed, ask questions, and for quick bike check ups. I notice many other very happy customers each time I go there too :-) My brother had the same great service there about a year ago too :-)
Apr 10, 2024

I was told they didn't work on my type of bike. Wouldnt even look at it. It's an electric mountain bike. Front pads were new & just needed the front brakes calibrated. Same disc brakes that are on a lot of mtn bikes. I even called 1st & they didn't ask what kind of electric bike it was. Told me to come in & I did. That's when they told me they didn't work on that type of bike. Business must be booming to turn away work. But it was dead when I was there.