Specialized Los Gatos

Overview
About
Location
Reviews

Overview

+1 669-221-3321
specializedlosgatos.com
212 N Santa Cruz Ave, Los Gatos, CA 95030, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 6:00 PM

Specialized Los Gatos Introduce

Specialized Los Gatos is a bicycle store located at 212 N Santa Cruz Ave, Los Gatos, CA 95030. They offer a selection of bicycles and related services to the local community. You can reach them at (669) 221-3321 or +1 669-221-3321.

As a platform category bicycle store, Specialized Los Gatos provides sales of various bicycles, potentially including road bikes, mountain bikes, electric bikes, and more, given the Specialized brand association. They also appear to offer related services and accessories.

Customer reviews indicate a mixed experience. One customer reported a positive shopping experience, praising the store's organization, cleanliness, and the knowledgeable staff, specifically mentioning a helpful interaction with Terrence regarding a battery range extender. This customer expressed a strong recommendation for the store.

However, another customer shared a negative experience regarding the purchase of a Globe Haul e-bike. This customer encountered technical issues, including a malfunctioning throttle and a complete power failure during a test ride. The customer also expressed dissatisfaction with the communication and handling of their concerns. While the store did provide a loaner bike and ultimately processed a refund, the customer felt their safety concerns were minimized. This customer also reported hearing of other Globe owners having similar power failure experiences.

Based on the reviews, the store appears to offer a clean and organized environment with knowledgeable staff. However, potential customers should be aware of the reported technical issues with certain e-bike models and consider these experiences when making purchasing decisions. It is recommended to thoroughly test any bike before purchase. The store did handle the refund process well, and offered a loaner bike, which is a positive aspect of their customer service.

For the most current information on available products and services, please contact Specialized Los Gatos directly.

Location

Reviews

May 25, 2024

Wonderful shopping experience. First called to check if they have the battery range extender, which they did. Went to the store and pick up the RE and cable and asked a few questions. Terrence was knowledgeable and helpful in providing info on how to use and other details. Definitely would recommend this store. The store is organized and clean.
Nov 15, 2024

Disappointed in my experience buying a Globe Haul. After my purchase, I decided to add a throttle so I returned to pick it up on another day and decided to test drive it first. Initially the throttle did not work. The explanation given was "it was sitting around for a few days" (This wasn't a satisfying explanation) Nonetheless the throttle was activated with the phone app and I then test drove it up the same steep hill I had ridden the demo model successfully on, and the power turned off in the middle of the hill. As a slightly built female rider, I had difficulty turning it around because it weighs 80 lbs. I was able to turn it on again and returned to the shop where I was asked what error codes I saw. No apologies for my experience or acknowledgment that the failure endangered me. Being focused on being safe I was not paying attention to the "error code." I was then offered another bike and was told it would be delivered from another store by the weekend. They did kindly offer me a loaner to use in the meantime which was nice as I didn't have a way to get home. The weekend passed with no updates. When I called after the weekend, I was told the replacement had the same issue and they surmised it was a faulty Y cable. I've since heard other Globe owners having other experiences with power failures. I ultimately decided that this bike was too unreliable and given its heavy weight, not a risk I was willing to take. I asked for and received a refund without any problems for which I am thankful. Overall I was disappointed in the store's communication and the product itself. I am thankful that I received a loaner and got a refund. I think that technicians should take bikes out for test rides prior to customers picking it up. It really didn't inspire confidence to have the throttle not work and for it to have a complete power failure on a hill several hundred yards away from the store. . .and then I felt my concerns about this were minimized.
Dec 31, 2024

Great place to see and demo all the latest and greatest bikes from Specialized, get your bike tuned up and fitted to your needs. It’s conveniently located in downtown Los Gatos. They often able to assist with walk-ins but scheduling an appointment is recommended…
Dec 22, 2024

Specialized came in clutch to get me back on the road quickly. After I rounded out a tiny bolt, they were able to extract it and source me a new one within a day. Great support and nice staff.
Nov 04, 2024

This store was super friendly and helpful. Awesome representative named Finley helped me get outfitted correctly.