Specialized Los Gatos is a bicycle store located at 212 N Santa Cruz Ave, Los Gatos, CA 95030. They offer a selection of bicycles and related services to the local community. You can reach them at (669) 221-3321 or +1 669-221-3321.
As a platform category bicycle store, Specialized Los Gatos provides sales of various bicycles, potentially including road bikes, mountain bikes, electric bikes, and more, given the Specialized brand association. They also appear to offer related services and accessories.
Customer reviews indicate a mixed experience. One customer reported a positive shopping experience, praising the store's organization, cleanliness, and the knowledgeable staff, specifically mentioning a helpful interaction with Terrence regarding a battery range extender. This customer expressed a strong recommendation for the store.
However, another customer shared a negative experience regarding the purchase of a Globe Haul e-bike. This customer encountered technical issues, including a malfunctioning throttle and a complete power failure during a test ride. The customer also expressed dissatisfaction with the communication and handling of their concerns. While the store did provide a loaner bike and ultimately processed a refund, the customer felt their safety concerns were minimized. This customer also reported hearing of other Globe owners having similar power failure experiences.
Based on the reviews, the store appears to offer a clean and organized environment with knowledgeable staff. However, potential customers should be aware of the reported technical issues with certain e-bike models and consider these experiences when making purchasing decisions. It is recommended to thoroughly test any bike before purchase. The store did handle the refund process well, and offered a loaner bike, which is a positive aspect of their customer service.
For the most current information on available products and services, please contact Specialized Los Gatos directly.
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