Superfly Wheels

Overview
About
Location
Reviews

Overview

+1 925-248-2453
www.superflywheels.com
537 Main St, Pleasanton, CA 94566, USA
Hours

Monday Closed

Tuesday 11:00 AM - 6:00 PM

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 6:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

Superfly Wheels Introduce

Superfly Wheels is located at 537 Main St, Pleasanton, CA 94566, USA. You can contact them at (925) 248-2453 or +1 925-248-2453.

Customer reviews consistently praise Superfly Wheels for its exceptional service and personalized care. One customer, who rediscovered mountain biking during the pandemic, highlighted the significant difference between the service they received at Superfly Wheels compared to a chain bike store. They described Superfly Wheels as a friendly, quick, attentive, honest, polite, and conscientious shop that provides a personalized, small-town experience. They also mentioned receiving free tune-ups and minor parts.

Another customer, a new cyclist, shared a positive experience with Wilson and a staff member. They were impressed by their kindness and helpfulness, especially when dealing with their first flat tire. The staff not only fixed the tire but also provided valuable education. This customer expressed their intent to become a lifelong customer.

These reviews suggest that Superfly Wheels is a highly recommended bike shop that prioritizes customer satisfaction and provides exceptional service. The shop's friendly staff, personalized care, and dedication to helping customers make it a valuable resource for cyclists in Pleasanton and surrounding areas.

As a "Bicycle Shops Near Me" option, Superfly Wheels offers bike sales, including specialized bikes like the Kenevo Comp, repairs, and tune-ups. It is recommended to contact them directly for specific inquiries regarding their inventory and services.

Location

Reviews

May 25, 2023

I can never thank these folks enough for their kindness and over- the-top service. I've rediscovered mountain biking when Covid-19 started, and so I got three bikes. My first two were from a chain bike store, while my third, a Specialized Kenevo Comp is from Superfly Wheels. I've been regularly going to lots of trails and naturally, needed frequent repairs and tune ups. I often get disappointing reception at the chain, but each time I come to Superfly Wheels, I get a personalized, small-town, no-frills, non-chain store experience, that is friendly, quick, attentive, honest polite and conscientious. I have never been charged for a tune-up service, and they've even thrown in free minor parts. I am so very amazed and extremely satisfied with Superfly Wheels. And to all of you who are undecisive where to purchase your next bike or bring one for repairs, I tell you this is the place to go!
Jul 17, 2024

Wilson and the young guy who works with him on Wednesday afternoons were both SO kind and helpful. As a brand new cyclist, I was feeling very overwhelmed and frustrated after getting my first ever flat but they were so helpful and taught me so much. While I hope to never get a flat again, I feel so much more equip the next time it happens to me!!! They both need a raise. For sure Superfly Wheels just gained a lifelong customer.
Apr 12, 2024

I would highly recommend not going to this trashcan of a store I got a flat at the Pleasanton. Dirt jumps and called them asking if they could sell me a tube and install it SHOUT OUT TO WILSON who said to come down to the shop and he will take care of it so i had to walk/run for 45 minutes just to get there and Wilson welcomed me in and said he would take it downstairs to the workshop i said okay and thank you just being polite he comes back 10 seconds later saying he cannot do it i asked him why not because i was on a journey to get there and he replied with the best he can do is give me the tools and i can do it myself but i still have to pay for the tube and the labor charge that they are not even doing i left the store saying i’ll take my business elsewhere and as i was walking out he was mumbling under his breath which is not only unprofessional but disrespectful. thank you for the experience at this store though so now i know not to recommend it to anybody else. Edit: it’s not even the fact that you guys couldn’t do it, it more of how much of my time was wasted
Apr 14, 2023

A+. Not only are these guys extremely knowledgeable and experienced in all manner of bicycle sales, maintenance and repair, but they happen to be about the nicest people around. Outstanding customer service. Not proud to say I got a little frustrated not understanding my own bike/equipment and the team here was patient and extremely helpful in explaining how the equipment on my bike works, how best to use it and keep it functioning properly. Looking forward to being a lifetime customer :-) Thank you!!! -DR
Oct 31, 2023

Unbelievable incompetence. I went there to buy an extra spare and add some air after having flatted nearby. The guy just used a compressor to add air to the tire without a pressure gauge. My bike was right there and he sold me a spare and off I went. A few days later I had two flats during my ride and after the 2nd one I intended to use the spare they had sold. It had a schroeder valve! And stupid me, I had not brought a drill to make my rim valve holes bigger so I walked next two hours in 100F to get home. Edit: Below they say that mistakes were made on both sides. I wonder what my mistake was other than trusting their representative being capable of selling the right tube right after he had added air to both tires of the bike. (And there was no leaking tube, I had already replaced the tube on the side of the road before coming to the store, and just needed a 2nd spare as I always carry two spares.)