The Cargo Bike Shop

Overview
About
Location
Reviews

Overview

+1 608-373-4798
www.thecargobikeshop.com
1404 Williamson St, Madison, WI 53703, USA
Hours

Monday Closed

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

The Cargo Bike Shop Introduce

Welcome to The Cargo Bike Shop, located at 1404 Williamson St, Madison, WI 53703, USA. You can reach us at (608) 373-4798 or +1 608-373-4798.

As a specialized shop in the "Bicycle Shops Near Me" category, The Cargo Bike Shop caters to cargo bike owners, particularly those with electric cargo bikes. They offer a range of services, including repairs, sales, and maintenance. However, customer reviews indicate mixed experiences.

Our services include:

Cargo bike repairs: Providing repair services for cargo bikes, including electric models.
Cargo bike service and maintenance: Offering maintenance and servicing for cargo bikes.
Cargo bike sales: Selling cargo bikes.
Studded tire sales: Offering studded tires for winter riding.
Tire storage: Providing storage for regular tires.
Cargo bike assembly: Offering assembly services for cargo bikes, including those not purchased from the shop (sometimes).

What customers say:

Positive experiences: Some customers praise the friendly and knowledgeable staff, as well as the comprehensive services offered, including tire storage and specialized repairs.
Negative experiences: Other customers report unprofessional and dishonest behavior, lack of urgency, and poor communication, including alleged lies about parts orders and rude interactions.

Customer reviews present a polarized view of The Cargo Bike Shop. While some customers have had positive experiences with the knowledgeable staff and specialized services, others have reported significant issues with unprofessionalism, dishonesty, and poor communication. Potential customers should be aware of these mixed reviews and consider them when deciding to use this shop.

If you are in the Madison area and need services for your cargo bike, especially electric models, The Cargo Bike Shop offers specialized services. However, due to mixed customer reviews, it is advisable to communicate clearly and thoroughly with the shop regarding your needs and expectations.

Location

Reviews

Jan 09, 2023

I have two electric cargo bikes and this is the only place I have them serviced. The staff is incredibly friendly and knowledgeable. They always let you know exactly what repairs you need as well as options so you can make the best decisions for your situation. I purchased studded tires for winter riding from them, and they store my regular tires for me, which is super handy! They are incredibly knowledgeable about the bikes they sell, and even do assembly and service on bikes they don’t sell (sometimes, reach out to them first). All around excellent bike shop. I highly recommend them!
Sep 21, 2024

Unprofessional, dishonest employees with no sense of urgency. Had a bike there for 3 months and they didn’t fix it. Lied to me about having ordered parts. Picked up the bike in an even greater state of disrepair than when it was dropped off. Employees became rude and hostile towards me and my wife once we expressed our dissatisfaction with their poor customer service. I took my bike to another shop an hour further away from my house. I strongly suggest going somewhere else for repairs
Aug 14, 2018

Tim is amazing. What a great advocate to have for cargo bikes in our city. With anything a business offers, customer service is first, which is exactly what you will get, an amazing customer experience from Tim. If you want to get out of your car and experience the city in the best way possible with your family, go see Tim.
Sep 30, 2024

Nice shop, but Amanda there was very scattered and pushy with costly items. She also was very odd when it came to interacting … made us pretty uncomfortable. Will probably go to a different bike shop. Nice potential, but very pushy staff.
Oct 19, 2023

Excellent place! Was super excited to find out this place services RadPower Bikes, as when I bought my RadRunner 2 there was not a shop in Madison that would. The staff is very professional and courteous, and the service on my bike was quick and prompt! It's great that there is a cargo bike shop within walking distance of home, as my cargo bike replaced my car. Will be back here for all my bike needs.