The Derailed Bike Shop

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  • Overview
  • About
  • Location
  • Reviews

Overview

  • +1 406-299-2710
  • derailedbikes.com
  • 120 W Broadway St, Butte, MT 59701, USA
  • Hours

    Monday Closed

    Tuesday Closed

    Wednesday 1:00 PM - 5:30 PM

    Thursday 12:00 AM - 5:30 PM

    Friday 12:00 AM - 4:00 PM

    Saturday Closed

    Sunday Closed

The Derailed Bike Shop Introduce

The Derailed Bike Shop, located at 120 W Broadway St, Butte, MT 59701, offers bicycle repair services. You can reach them at (406) 299-2710 or +1 406-299-2710.

Customer reviews for The Derailed Bike Shop present a mixed picture of service quality and staff expertise. While some customers have reported positive experiences, others have expressed dissatisfaction with their interactions.

One customer praised the shop's "incredible service" and "incredible knowledge," particularly highlighting Austin's ability to replace a complete drivetrain and repair brakes in a single day, even during a busy period with many GDMBR (Great Divide Mountain Bike Route) riders in town. This customer strongly recommended the shop, emphasizing its support for GDMBR riders.

However, another customer expressed significant dissatisfaction, advising others to "save your money" and avoid the shop. This customer criticized the staff's perceived lack of knowledge and the high cost of repairs, particularly for a "lifetime warranty bike repair" that they felt should have been covered. They suggested that customers would be better off going to a big-box store, where they would not encounter the same level of perceived arrogance and overcharging.

The reviews suggest that customer experiences at The Derailed Bike Shop can vary. While some customers may encounter efficient and knowledgeable service, others may experience issues with staff expertise and pricing. Potential customers should be aware of these mixed reviews and consider their own priorities when deciding whether to patronize this shop.

Location

Reviews

  • Aug 15, 2024

    Incredible service! Incredible knowledge! On my GDMBR ride, my bike needed a completely new drivetrain. Austin replaced it in a day and replaced my brakes — even with all the other riders in town at the time. I can’t recommend The Derailed highly enough! Thank you for all you do for GDMBR riders!

  • Sep 06, 2024

    Save your money staff acts like they are knowledgeable.... they are not. Save your money and go to Walmart at least they don't act like there the best then charging $$$ for a lifetime warranty bike repair that should have been covered if the mechanic new what he was talking about.

  • Aug 14, 2024

    This shop is awesome ! Stopped through on my GDMBR ride with a phat flat and Austin was so helpful with getting me a new tire pronto. He’s such a rad & kind guy, & goes outta his way to help tour riders. Butte’s gem !

  • Jul 09, 2024

    The team were super attentive and helpful for Tour Divide rider, got me out of a tricky situation using their skills and knowledge

  • Jun 25, 2024

    Amazing service from Sara!! I text asking for a bike box to pack my bike in for some flights. Prompt reply and delivered a great box to my Hotel. How about that for incredible / helpful service. Really appreciate her going the extra mile to help me out. Thanks Sara :)

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