Trek Bicycle Alamo Heights

Overview

• +1 210-828-5558
• www.trekbikes.com
• 5911 Broadway, San Antonio, TX 78209, USA
• Hours

  Monday 10:00 AM - 6:00 PM

  Tuesday 10:00 AM - 6:00 PM

  Wednesday 10:00 AM - 6:00 PM

  Thursday 10:00 AM - 6:00 PM

  Friday 10:00 AM - 6:00 PM

  Saturday 10:00 AM - 6:00 PM

  Sunday 12:00 AM - 5:00 PM

Trek Bicycle Alamo Heights Introduce

Location

Reviews

• Jan 08, 2025

  This shop is studded with superstars! Every member of the floor and service staff was friendly, superbly knowledgeable and extremely efficient with our time. We purchased a Verve+ 3 out of the box based on the staff's knowledge of how its size differed from other Trek bikes we had tested. We accessorized two ebikes with their help. Special shout-out to Efren and Ava.

• Jan 14, 2025

  I had an incredible experience at Trek Bicycle Alamo Heights, thanks to Tim and the amazing team. As someone with no prior experience and just a general idea of what I needed, I was blown away by the professionalism and helpfulness of the staff. Tim went above and beyond to make sure I was set up with the right gear. He helped me find a great pair of cycling shoes that were even on sale, matched them with the correct cleats (which I didn’t even realize I needed!), and analyzed my walking gait to fine-tune the settings. The level of detail and care was truly impressive. A big thank you to Tim and the team for their exceptional customer service. If I ever need anything cycling-related, this is the only place I’ll go!

• Oct 22, 2024

  I bought a nice bike here and tons of equipment and gear and I even got fitted for my bike here. It was fine a few years ago. The new staff here SUCKS. They are not polite and they talk to customers like they're idiots. I had a service scheduled and all the staff does is give you runaround and waste your time. If you liked Bike World or even how they were shortly after the transition to Trek this is not the same store. 108 I brought in my bike to see about getting serviced. They said they're backed up and scheduled me for 1021. On 1020 I called the store just to double check that I'm still bringing my bike in tomorrow and the employee told me yes. On 1021 I brought my bike in at 1245pm and they said now they can't get to my bike for another week because I didn't bring it right when they opened?? I was like that's ridiculous I called yesterday. I asked if I should reschedule bring it back another time? They said no, it's here and on the list so let's take care of it. So I dropped it off and left. 1022 they're trying to tell me I need to leave my bike with them another week. Unbelievable. It is noted on the work order that I commute to work on my bike and I need it for transportation. I scheduled the appointment and followed up on it and they refused to service my bike on time for some reason. I'll go to a local place from now on. Jerks.

• Nov 17, 2024

  Let me start by commending several associates at the Trek Bicycle Shop at Alamo Heights for their constant above and beyond service! From the moment you walk in you’re greeted with a genuine smile. From the start, Tim took the time to help me find the right bike. He wasn’t worried about commission, nor was he trying to upsell me. He genuinely cared to match me with the perfect bike that fit all my needs, which ended up being the 2025 FX Sport 6. I also had several accessories added to my bike, though one particular part ended up being faulty. Ian the genius bike mechanic was quick to resolve the issue by ordering a different better part, and making sure that it stayed in place. It’s obvious that he cares about the quality service provided at this particular location. Roger is a great ambassador for the shop. Every time I encountered him, whether in person or over the phone, he was eager to assist with any and all requests. Not to mention, that he remembered my name every time I walked through the door or called over the phone. Mario was kind enough to assist me with a protective wrapping service for my bike, even though it’s not a service usually provided. Talk about going above and beyond for customer’s needs! This entire team is made up of courteous dedicated professionals. I strongly believe that attitude reflects leadership, and that was confirmed once I met the shop manager Efren. He was always courteous and hospitable. Literally, from end of the store to the other, you notice the care and concern that he has in making sure that every customer is completely satisfied. He treats his associates like family, and his customers like hotel guests. It’s no wonder why this entire team stands out above any other customer service entity that I’ve encountered. Team Alamo Heights, thank you for always providing outstanding quality work, customer service and guest satisfaction! Ride On!!!

• Sep 04, 2024

  I recently visited Trek bike shop on Broadway and had the pleasure of working with Tim. I purchased a Peloton, but I was unaware that I would need specific cycling shoes and pedals. Tim went above and beyond to help me find all the necessary gear. Not only did he assist me in selecting the right equipment, but he also took the time to educate me on cycling essentials, ensuring that I feel confident and excited about my new fitness journey. Thanks to Tim's personalized help, I'm now enjoying hassle-free gear that’s perfectly set up. His knowledge and dedication made a significant difference in my experience, and I’m incredibly grateful for his support. Highly recommend reaching out to Tim if you’re looking for expert advice and exceptional service!