Trek Bicycle Chelsea

Overview
About
Location
Reviews

Overview

+1 212-255-5100
www.trekbikes.com
183 8th Ave, New York, NY 10011, USA
Hours

Monday Closed

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle Chelsea Introduce

Trek Bicycle Chelsea is a bicycle shop located at 183 8th Ave, New York, NY 10011, USA. This shop specializes in Trek bicycles and offers sales, repairs, and warranty services.

Customer reviews consistently praise Trek Bicycle Chelsea for its helpful team and excellent customer service. One customer shared their positive experience with a warranty issue, noting that the team quickly sorted it out and offered a generous credit towards a new bike. They also appreciated the opportunity to test ride several bikes to find the best fit. Another customer highlighted the shop's exceptional customer service, particularly praising Adam and Declan. They were provided with a "wicked sick" loaner bike while their own bike was being repaired and appreciated the shop's non-intimidating atmosphere. They also humorously alluded to the high quality of the loaner bike.

Based on customer feedback, Trek Bicycle Chelsea offers:

Trek Bicycle Sales: The shop specializes in selling Trek bicycles.
Bicycle Repairs: The shop provides bicycle repair services.
Warranty Services: The shop offers warranty services and handles warranty issues efficiently.
Generous Credit for Warranty Issues: The shop offers generous credit towards new bikes for warranty issues.
Test Rides: The shop allows customers to test ride bikes before purchase.
Loaner Bikes: The shop provides loaner bikes while repairs are being done.
Helpful and Friendly Staff (Adam, Declan): The staff is consistently described as helpful and friendly.
Excellent Customer Service: The shop is known for its excellent customer service.
Non-Intimidating Atmosphere: The shop provides a welcoming and non-intimidating atmosphere.

If you're in the New York City area and are looking for a helpful and customer-focused bike shop with excellent warranty services and loaner bikes, Trek Bicycle Chelsea is a highly recommended option. Their commitment to customer satisfaction and expert service makes them a valuable asset to the community. You can contact them at (212) 255-5100 or +1 212-255-5100 for more information.

Location

Reviews

Jan 30, 2025

The team at Chelsea was extremely helpful. I went to get a bike I bought from them a few years ago warrantied. They quickly got that sorted out for me and offered a generous credit towards a new bike. They also let me test ride a few of the bikes they had in stock so I can get an idea of what that best bike would be for me when I use that credit. Their customer service was absolutely amazing!
Oct 29, 2024

If i didn’t have a job i might just be out and never getting off this insane beast of a loaner bike from Adam and Declan while they take ALL THE TIME they need fixing my bike i’ll just be out here on these wicked sick shock absorbers and fatty tires crushing NYC potholes…:the customer service has been great. Not an intimidating place at all. Highly recommend although they may be a bike short. Wink wink nod nod.
Oct 02, 2022

Great experiences are not often the norm in the service industry. However today was a wonderful exception. Terk Bicycle Chelsea and in particular Marcus delivered. You know what struck me the most about my purchase today. The ease and comfortable manor in which they operated. I felt like they were real and the way they treated me was the way they treat everybody. You could just tell they were genuine. Extremely happy customer.
Jan 08, 2025

These guys were great. They didn't have stock for the item I was looking for, but Adam was extremely helpful in locating another store with availability in town. He called them and made sure they had the item in stock, then gave me all directions so I could get there quickly before the closing time.
Sep 21, 2024

I had a great experience at the Trek Bicycle Store. Many thanks to Declan for being kind and extremely knowledgeable.