Trek Bicycle Fairfield

Overview
About
Location
Reviews

Overview

+1 203-859-9509
www.trekbikes.com
2266 Black Rock Tpke, Fairfield, CT 06825, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle Fairfield Introduce

If you're searching for "Bicycle Shops Near Me" in Fairfield, CT, Trek Bicycle Fairfield, located at 2266 Black Rock Tpke, is a retail location for Trek bicycles and related services. Based on customer reviews, experiences vary, with some praising the shop's quick service and others expressing significant dissatisfaction with sales and order fulfillment.

Positive reviews highlight the friendly staff and efficient service for minor repairs. For example, one customer appreciated the on-the-spot tube change and the opportunity to browse the store during the short wait. This suggests that the shop can handle quick repairs effectively.

However, a significant negative review details a problematic experience with a bike order. The customer reported poor communication, delayed order fulfillment, and a lack of transparency regarding bike availability and ordering processes. This review highlights concerns about order management and customer communication, specifically mentioning issues with the store manager, Jason.

Based on the reviews, Trek Bicycle Fairfield offers:

Sales of Trek bicycles.
Bike repair and maintenance services.
Sales of bicycle accessories.
Potentially varying levels of customer service.

It's important to note that customer experiences can differ, and the negative review indicates potential issues with order fulfillment and communication. If you plan to purchase a bike or require specific services, it's advisable to communicate clearly with the store and confirm details before proceeding. You can contact Trek Bicycle Fairfield at (203) 859-9509 or +1 203-859-9509 for further information.

Location

Reviews

Mar 11, 2025

Nice store, friendly staff, I showed up 15 min before closing expecting to drop off the wheel for a tube change and they did it on the spot. Price was acceptable, got to shop a bit during a short wait. Much appreciated.
Mar 11, 2025

Christmas ruined! I stopped in 12/26/2024 a day after Christmas to order a bike with a gift card I had got for Christmas. I ordered the model and size I wanted, put down 700.00 what I had been given for Christmas and my info was taken including my phone number. Everything seemed to be good. After not getting any calls about the bike or even an update I received NOTHING! I went back there on 01/29/2025 and nothing was happening, Mike the sales manager said after checking the order was unavailable as of about the 22nd , Mike told me that Jason ( the store manager ) needed to get on this. I wound up calling the next day to speak with Jason. This guy is a double talker and when you have questions he avoids them. After he finally admitted he dropped the ball and he doesn’t check emails during the day I was like that’s how you run the business. I was pissed at this point because Jason is a LIAR. Apparently they have buyers to find people who order a bike to find at the lowest possible price to make the most money on the sale. I was even told they can’t order a bike from Trek, why? I was told they just can’t. At this point I didn’t trust anyone at this place but I didn’t at all trust Jason. I was lied to and given the runaround and I just didn’t want to business with them anymore after all the lies and Jason treating me like I was child. It took 3 weeks to get my refund and another 6 days for the check to clear which came from Wisconsin ? Go figure. Never got my bike for Christmas. Stay away from this place they have something strange going on. Jason even offered me 400.00 off the bike a free helmet, water bottle and cage and a kickstand. I refused, that’s not what I’m about , I’m about honesty and transparency. Jason is just a liar and full of B. S. Now you want to talk?? I talked already to Jason ( store manager ) ? He didn’t seem to give a shit ! He only wanted to talk about everything BUT what happened and the situation I was put in by walking in that place which was my mistake.
Dec 19, 2024

Great experience! Team was knowledgeable & helpful. Very nice selection. Had the bike accessorized and ready sooner than expected. Would highly recommend.
Jun 30, 2023

I can’t say enough great things about this shop. Every person who helped us was awesome. They were super patient, let us test drive a bunch of bikes, and were super helpful. I changed my mind from a regular bike to an e-bike and their excellent 30 -day return policy made that super easy. The entire crew is just amazing and helpful. Thanks, Trek! 🙌
Aug 04, 2024

It is always a pleasure going to Trek Bicycle in Fairfield. The team is very friendly and knowledgeable. They always deal with you fairly and honestly, never trying to upsell you things you don't need. They do a great job servicing bikes as well; repairs are always completed on the day they promise and the quality of work is top notch. Highly recommend!