Trek Bicycle Houston Memorial

Overview

• +1 713-804-5158
• www.trekbikes.com
• 1022 Wirt Rd #326, Houston, TX 77055, USA
• Hours

  Monday 10:00 AM - 6:00 PM

  Tuesday 10:00 AM - 6:00 PM

  Wednesday 10:00 AM - 6:00 PM

  Thursday 10:00 AM - 6:00 PM

  Friday 10:00 AM - 6:00 PM

  Saturday 10:00 AM - 6:00 PM

  Sunday 12:00 AM - 5:00 PM

Trek Bicycle Houston Memorial Introduce

Location

Reviews

• Mar 08, 2025

  My experience with the store resulted in broken trust and the end of two decades of purchasing Trek bikes. Purchased a fairly expensive bike from this store, during the sales process was told it had features I would later learn it didn't. Bike broke down the first time after a few hundred miles and spent several weeks in the shop, was promised certain parts would be replaced, only to learn when picked up they weren't. Bike broke down again on first ride after repairs with parts falling off of it and back wheel locking up. Brought back to store and wanted to return unit as I felt it was a lemon and not fit for purpose. Was offered an equivalent replacement to be picked up in a few days and shown the exact same model that I had, but when I went to pick up the replacement the model that was given to me was a lesser quality unit. Ultimately asked for and received a refund, but it was in the amount of the replacement bike and not the original shorting me about $50. Separately I had to eat other costs including accessories and upgrades I purchased for a bike that I no longer own. While the manager of this store and the staff was friendly and every opportunity was given to allow them to resolve the situation, promises were consistently made but never delivered upon. Because of the pattern of these events I could no longer tell if circumstances arose to cause this store to be merely incompetent or if they were being strategically dishonest. For this reason I decided to walk away and also why I am posting this review.

• Dec 13, 2024

  The staff consistently try to provide an excellent customer experience. While I was discussing an item with one of the staff members, another employee overheard our conversation and proactively took it upon himself to research the item on the website to provide inventory availability for my size range. It doesn't get better than that. Also, the mechanic did great work servicing my bike but more importantly went out of his way to come up front and to professionally and enthusiastically describe the work he did, explain his findings and recommendations. It is a strong group at that location.

• Oct 04, 2024

  My wife bought a Dual Sport 1 on wednesday 2nd, for a sale price of $599. (regular price $749.99). She got home and I start checking it out. I don't know anything about the part of the bicycle but you can see in the picture a really big scratch. We took back the bicycle the next day thursday 3rd to exchange it for a non scratch one. They only had a silver Dual Sport 2. Price was $699 (regular price $849). Dylan told us that he can receive the red DS1 and give us the DS2. We made sure that we didn't have to pay anything so we asked him twice, we DON'T have to pay the difference right? He said clearly NO a few times. Ok in our mind we were happy because it was a newer bicycle for the same price. Than this guy comes at us (mexican tall guy with long hair) saying that we have to pay the difference around $110 and with a very rude mood. The same guy who sold my wife the bicycle that was very happy and attentive that day selling the bicycle and explaining everything the next day was very rude to us. So either you pay the $110 or you get a discount for the scratch $40 off. We said this person "dylan" told us that we can take the DS 2 for the same price now you come to me with this WOW. After arguing for a few seconds he than leave and literally yell at dylan ok give it for the same price and he was mad very mad. So poor customer service, the problem wasn't us, his problem was with his partner. I think dylan made a little mistake because he got confused for the prices with the discout and thought it was the same price. We also talked to dylan and ask him, hey we don't want you to get you in trouble we can take the same DS1 and wait for the arrival to the store no worries and he apologies and said no worries you can take the DS2 for the same price. This mexican tall guy and long haired walk trough us with a mad face even not doing eye contact with us when asking for our receipt but the day before way more sweet when selling the bicycle HAHA. Very very good customer service for dylan. Really bad customer service for the tall guy with long hair. After this my wife decided to test the bicycle in the parking lot outside of the Trek store. She loved it but the rear brake did a weird sound when breaking so this tall guy again was outside of the store and I gently ask him why is this sound? He responded "it may be because of the condensation inside of the store give it a 20-30 minute ride here at the parking lot and it will go away". Who is going to give a 20-30 minute ride in the parking lot in the middle of the day with the heat of houston with casual clothes? So we left the store. Later that day my wife got to ride her new bike in a park for 45 minutes and the weird brake sound still doing it. So almost a $700 bicycle, trek top 3 brand of the word and a poor customer service. I thought it will be a better experience with you guys. We are taking the bicycle to another store because I could not imagine getting there and get help by this guy. He will throw me the bicycle in my head. Dylan Excellent Customer Service.

• Dec 14, 2024

  Brilliant Service. I was on a work trip to Houston with my travel bike. After the first ride it was apparent my front tyre was worn out; 2 punctures. I went to this trek store to purchase a new tyre, the guys could not have been more helpful; offering numerous solutions, some very cost effective to get me riding again. Thank you

• Nov 08, 2024

  Very friendly, helpful, and attentive staff. That was what sold me the most. Answered all my questions. Bike trade in program when your kiddo is ready to move up to the next size. High-quality bikes.