Trek Bicycle West Chester

Overview
About
Location
Reviews

Overview

+1 610-436-8984
www.trekbikes.com
T117, Turner Square Shopping Center, 119 Turner Ln, West Chester, PA 19380, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle West Chester Introduce

Trek Bicycle West Chester is a bicycle shop located at T117, Turner Square Shopping Center, 119 Turner Ln, West Chester, PA 19380, USA. This shop specializes in the sales and service of Trek bicycles.

Customer reviews consistently praise Trek Bicycle West Chester for its exceptional customer service and knowledgeable staff. One customer shared their outstanding experience, highlighting how Jim and Craig went "above and beyond" to help them find the perfect bike within their budget. They appreciated the staff's knowledge, guidance throughout the selection process, and patience in answering their questions. They were also impressed with the thorough setup and test drive of their new bike, as well as the assistance in loading it into their car. Another customer described the staff as "very knowledgeable, professional, and cordial," recommending the shop for their dedication to ensuring customers make the right decisions about their bikes and riding.

Based on customer feedback, Trek Bicycle West Chester offers:

Trek Bicycle Sales: The shop specializes in selling Trek bicycles.
Expert Guidance and Knowledge (Jim, Craig): Jim and Craig are praised for their expert guidance and knowledge.
Exceptional Customer Service: The shop is known for providing exceptional customer service.
Personalized Assistance: The staff provides personalized assistance in finding the right bike within customers' budgets.
Bike Fitting and Setup: The shop ensures bikes are set up perfectly and offers test drives.
Professional and Cordial Staff: The staff is described as professional and cordial.
Dedication to Customer Decisions: The shop is dedicated to ensuring customers make informed decisions about their bikes.
Patient and Friendly Service: The staff is patient and friendly, answering all questions.

If you're in the West Chester area and are looking for a Trek bike shop with exceptional customer service and knowledgeable staff, Trek Bicycle West Chester is a highly recommended option. Their dedication to customer satisfaction and expertise in Trek bikes makes them a valuable asset to the community. You can contact them at (610) 436-8984 or +1 610-436-8984 for more information.

Location

Reviews

Sep 18, 2024

I had an outstanding experience at this Trek shop! Jim and Craig went above and beyond to help me find the perfect bike within my budget. They were incredibly knowledgeable, guiding me through the entire process, from selecting the right model to making sure I got the right size. Both were super friendly and patient, answering all my questions and ensuring I was comfortable with my choice. When my new bike arrived, they made sure everything was set up perfectly, and I was able to test drive it to ensure it was a great fit. They even helped load the bike into my car afterward. Their customer service is truly exceptional, and I highly recommend this branch to anyone looking for a new bike!
Mar 08, 2025

Both of the staff members were very knowledgeable, professional, and cordial. I highly recommend Trek West Chester because they go above and beyond to ensure you’re making the right decisions about your bike and your riding!
Aug 27, 2023

Really a great place. I bought my bike from here and they were super helpful. Also during recall of bike part they patiently asked me to check over the phone to see if I really needed to bring in my bike. When I took it in they checked it quickly and completed their test to validate that all was good. Very helpful staff. I would recommend folks to definitely shop from this store.
Jul 08, 2024

I purchased a new mountain bike for my son at West Chester Trek Bicycles. Andrew was fantastic with his help. All the people there were great. A very positive experience. The service, speed, and helping my son get set up with his new bike was great. He very much enjoyed them and found this store the best we have purchased a bike at. He loves the quality of the bike we purchased. All the personnel at West Chester Trek made us feel right at home. Very warm experience.
Aug 11, 2024

The biggest problem with bicycle shops is that they’re staffed by “bicycle people”. I spent weeks researching and test-riding for my next e-bike. After working with the staff at this store, I finally thought I had the right bike narrowed down. Fast-forward to the day I go to pick it up…different staff, different attitude. When I ask about getting the bike adjusted for my riding style, I’m told that “this is too much bike for me”, as if I am somehow not worthy of riding it because I’m not going to jumping over six-foot obstacles or something. Then I’m also told that the bike’s “too big for me”, after being told definitely by the other staff that this was the size I needed. No worries, go ahead & sell it to someone who’s more worthy.