Wine Country Cyclery

Overview
About
Location
Reviews

Overview

+1 707-996-6800
www.winecountrycyclery.com
262 W Napa St, Sonoma, CA 95476, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday Closed

Wednesday Closed

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 6:00 PM

Wine Country Cyclery Introduce

Wine Country Cyclery, located at 262 W Napa St, Sonoma, CA 95476, is a bicycle shop that provides bike rentals and sales. As part of the "Bicycle Shops Near Me" category, they cater to both tourists and local cyclists. You can contact them at (707) 996-6800 or +1 707-996-6800.

Customer reviews present a mixed picture of Wine Country Cyclery. One customer praised the shop, particularly an employee named Brenna, for providing exceptional service. They highlighted her assistance with purchasing bikes for children and her prompt response to a service call for a flat tire. This customer expressed strong satisfaction with the shop's service.

However, another customer reported a negative experience with a bike purchase. They detailed several issues with the bike's build quality, including misapplied handlebar tape, excessively long brake cables, odd tape usage, zip ties, a loose stem, and improperly installed rattle dampeners. This customer suggested that the bike build quality was amateurish and advised against purchasing bikes from this shop, while stating rental services are probably adequate.

Based on customer reviews, Wine Country Cyclery offers:

Bike rentals for exploring the Sonoma region.
Sales of various bicycle models, including Trek bikes.
Potentially varied quality in bike build services.
Generally good customer service, especially for rentals.

It is recommended that potential customers carefully inspect any purchased bikes and consider the varying customer experiences regarding bike sales and build quality. For rental services, the reviews suggest that the service is of high quality.

Location

Reviews

Oct 22, 2024

This place (and specifically Brenna) are literally the best. She helped us with 3 bikes for the kiddos and then made a service call when we had an issue the next day from a flat tire due to thorns. Impeccable service! Love this shop.
Oct 03, 2023

Bought a ~2000USD trek bike here about 6 months ago. While the experience in store was good, the build of this bike is clown level. Like if this was like my first bike I built I wouldn’t be surprised but after many bikes I paid someone just to not have to spend the time and what I got was a bike with: - misapplied handlebar tape that split after 3 weeks - too long brake cables that scrapes the frame :/ - odd use of tape all over the bike - zipties? - loose stem (yes really) - rattle dampeners not even split Etc etc list goes on If you’re just renting, this place is probably fine but do yourself a favor and skip spending any money on buying a bike from this shop. Whoever built this bike seemed to have YouTube “how to build a bike” and just gone from there.
Jun 16, 2024

I don't trust this place. They charged me a ton for fixing a part on my bike, that they had to special order, when it was most likely just the chain that needed to be oiled and would have been super cheap to fix, which I found out later from someone that this was probably the case. Then they do a tune up of a friends bike and they call and say that they broke the brakes and that some cable came loose and they have to order a part so it's going to take a while for them to order the part and it ruined his entire plans because he was visiting from out of town and had plans to leave and now he can't leave before they fix his bike which is an undetermined amount of time. I've never had a bike shop break something when doing a tune up. In addition, the comment below that the bike shop left is inaccurate. The bike he has is only 6 months old and was in perfect working condition before getting the bike serviced here. They said they needed to order the part which would take an undetermined amount of time and that because it was covered under warranty the part would be covered but not the service. When he went in to ask what was wrong with the brake they said that the wire popped off, well the wire was threaded and that couldn’t have happened. It sucks that you are trying to get money off of people this way and in addition reporting inaccurate information in this review. I hope you think about this and not treat other people this way. Why would we get any more service from you after you have lied multiple times. Hi Dylan, Thanks for bringing this to my attention. Your friend has a defective brake handle, we determined this while tuning up your friend's bike. We did offer to warranty it for him, as this bike is still under warranty, but he declined. We certainly didn't "break his brake". I also checked on your complaint. I see that we tuned your bike, in April 2023. We performed a tune up, cleaned your bike, installed a Shimano ST-5703 Shifter and bar tape, for a total of $325.82. If you feel you were over charged for this service, I'd be glad to discuss with you further. I also left a message for your friend, if he wants to ride we'd be glad to make a rental available to him. I normally don't respond to reviews, but I do when there are inaccuracies or misleading claims. If there's a problem with our service, I'd like to hear it first and have the opportunity to resolve it to everyone's satisfaction. Thanks for your consideration.
Oct 19, 2024

Awesome bike shop! High quality road bikes and super friendly staff who helped with recs on where to go.
Oct 20, 2024

Good communication, friendly helpful service. Very good bikes. A lovely day cycling thanks!