Apex Velo, located at 999 Boylston St in Newton, MA, is an appointment-suggested bicycle sales, fit, and service studio. As a platform category bicycle store, they focus on providing high-end, personalized service to cyclists.
Customer reviews consistently highlight the shop's exceptional service and expertise. One reviewer, a customer for nearly a decade, described the products and service as "the best in New England." They praised Clint, Jim, and Barry for providing a "great experience" and "top notch service," emphasizing their dedication to keeping customers "at the top of the game."
Another reviewer shared a detailed experience of how Apex Velo "saved" their Cervelo R5. After encountering consistent issues and frustrating service experiences at another Boston bike shop, they turned to Apex Velo. They discovered that their brand new Cervelo frame was filled with mold and mildew, likely due to improper storage. Clint and Barry's "immense level of expertise" helped identify the root cause, and Clint performed a complete overhaul, cleaning the frame and overhauling hub bearings. The reviewer was impressed by the staff's dedication and "pure love of bikes," noting that they went above and beyond to fix the issues, even though they could have easily dismissed it as "not our problem." They praised the shop's customer service and expertise, stating they would not go anywhere else in Boston for bike service.
Key features of Apex Velo include:
- Appointment-Suggested Service: Providing personalized attention through appointment-based service.
- Premium Bicycle Sales: Offering high-end bicycles.
- Expert Bike Fitting: Providing professional bike fitting services.
- Top-Notch Service: Delivering exceptional service and expertise.
- Expert Bike Mechanics: Employing highly skilled and knowledgeable mechanics, particularly Clint, Jim, and Barry.
- Personalized Attention: Providing dedicated care and attention to each bike.
- Problem-Solving Expertise: Identifying and resolving complex bike issues.
- Customer-Focused Approach: Prioritizing customer satisfaction and building long-term relationships.
For inquiries or to schedule an appointment, you can contact Apex Velo at (617) 244-3970 or +1 617-244-3970. Located in Newton, they serve the local and regional cycling community.
If you're looking for a bike shop that offers premium service, expert mechanics, and personalized attention, Apex Velo is an excellent choice. Their commitment to customer satisfaction and their expertise in high-end cycling make them a valuable resource for cyclists in the Newton area.
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