Apex Velo-An appointment-suggested bicycle sales, fit and service studio

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Apex Velo-An appointment-suggested bicycle sales, fit and service studio 3

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Apex Velo-An appointment-suggested bicycle sales, fit and service studio 9

Overview
About
Location
Reviews

Overview

+1 617-244-3970
www.apexvelo.com
999 Boylston St, Newton, MA 02461, USA
Hours

Monday Closed

Tuesday Closed

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 12:00 AM - 4:00 PM

Apex Velo-An appointment-suggested bicycle sales, fit and service studio Introduce

Apex Velo, located at 999 Boylston St in Newton, MA, is an appointment-suggested bicycle sales, fit, and service studio. As a platform category bicycle store, they focus on providing high-end, personalized service to cyclists.

Customer reviews consistently highlight the shop's exceptional service and expertise. One reviewer, a customer for nearly a decade, described the products and service as "the best in New England." They praised Clint, Jim, and Barry for providing a "great experience" and "top notch service," emphasizing their dedication to keeping customers "at the top of the game."

Another reviewer shared a detailed experience of how Apex Velo "saved" their Cervelo R5. After encountering consistent issues and frustrating service experiences at another Boston bike shop, they turned to Apex Velo. They discovered that their brand new Cervelo frame was filled with mold and mildew, likely due to improper storage. Clint and Barry's "immense level of expertise" helped identify the root cause, and Clint performed a complete overhaul, cleaning the frame and overhauling hub bearings. The reviewer was impressed by the staff's dedication and "pure love of bikes," noting that they went above and beyond to fix the issues, even though they could have easily dismissed it as "not our problem." They praised the shop's customer service and expertise, stating they would not go anywhere else in Boston for bike service.

Key features of Apex Velo include:

Appointment-Suggested Service: Providing personalized attention through appointment-based service.
Premium Bicycle Sales: Offering high-end bicycles.
Expert Bike Fitting: Providing professional bike fitting services.
Top-Notch Service: Delivering exceptional service and expertise.
Expert Bike Mechanics: Employing highly skilled and knowledgeable mechanics, particularly Clint, Jim, and Barry.
Personalized Attention: Providing dedicated care and attention to each bike.
Problem-Solving Expertise: Identifying and resolving complex bike issues.
Customer-Focused Approach: Prioritizing customer satisfaction and building long-term relationships.

For inquiries or to schedule an appointment, you can contact Apex Velo at (617) 244-3970 or +1 617-244-3970. Located in Newton, they serve the local and regional cycling community.

If you're looking for a bike shop that offers premium service, expert mechanics, and personalized attention, Apex Velo is an excellent choice. Their commitment to customer satisfaction and their expertise in high-end cycling make them a valuable resource for cyclists in the Newton area.

Location

Reviews

Jan 09, 2025

This has been my bike shop for nearly a decade. The products and service are the best in New England. If you want a great experience with top notch service from people that will always have your back, go visit Clint, Jim and Barry - they’ll get you rolling and keep you at the top of the game (wherever that may be for you)! Latest rides in photos!
Jan 28, 2025

I should have written this review ages ago, but better late than never. Without hyperbole, Apex Velo saved my bike. A bit of background, I bought a Cervelo R5 from another Boston bike shop after getting a bike fit. After about a month, there were some consistent issues and following few frustrating service experiences at that other shop trying to address consistent issues that should not have been happening to a brand new Cervelo, I found Apex Velo and immediately saw the light! My Cervelo must have been stored incorrectly and the entire frame was filled with mold and mildew (added weight, smells like garbage, moisture impacting Di2 battery and other moving parts). As you can imagine all of these issues made me feel like I got swindled by the other shop and deep buyer remorse. Immediately you can tell the immense level of expertise from the staff at Apex. Barry and Clint were incredibly knowledgeable, helped figure out the root cause of the issues. Clint did a complete overhaul and cleaned out the frame (YUCK) along with hub bearing overhauls, etc. While I was charged for parts and minimal labor, so much love and attention to my bike was "on the house." They could have easily just said "not our problem, take it back to your other shop", but instead, just dug in and you can tell it comes from a pure love of bikes. I cannot imagine going anywhere else around Boston to get my bike serviced from now on. This is how you get a customer for life. Apex went above and beyond to not only fix the issues that the other bike shop created, but to have a level of customer service that made me lose the feeling of buyers remorse/got duped by the other shop made me fall in love with my Cervelo again. If you love your bike get it serviced by people who also love bikes as much as you-- go to Apex Velo. They are everything you want from your LBS!
Oct 28, 2020

Follow up October 28,2020. Back again for a chain replacement and adjustments. Alex once again was super nice and went above and beyond again. Very happy. I had my 14 year old Independent Fabrication with Campagnolo Record components Professional Tune Up w/ Drivetrain cleaning service. I also had Campagnolo 10 / 11spd Road Ceramitech Pulley Set installed. We moved to the area last August so I needed a new high end bike shop. Mechantic Alex kept me up to date with unexpected issues that were resolved. I had to change out my crank because of damage that I couldn’t see when it was on the bike plus my front tire was also about the fail so that was also replaced. I feel that I got very lucky to have found Apex Velo and is my new favorite bike shop. I can’t wait to check out the inside. As a bonus, they are doing a great job with proper COVID19 safety protocol.
Oct 05, 2022

I had great experience with all three of my visits here. I bought a helmet which actually once I somehow broke the back of it while taking it off my hair since it got tangled to my hair but they fixed it for me under the KASK warranty. As far as I know, they are the only KASK dealers in Boston. Then, I had my Specialized shoe and Shimano SPD cleats and the pedal fit by Mike Cahill. He is definitely one of the greatest bike fitters. He is very knowledgeable and very attentive to what you say or feel when on the bike. They use a bike trainer for fitting process. I initially went there since I was experiencing hand and knee pain when on bike and he suggested me there is a need for minor changes and shoe fitting. However, I had an accident a few weeks after the fit and there was a need for another fitting process, due to both the shoe cleat breaking due to accident as well introduction of more assymetty to my posture which had caused the knee pain even worse. Mike did a lot of tuning to make my feet tension (which were also involved so badly in the car crash) go away as well as reducing the knee pain. He also did changes to the handlebar that helped reduce the tension I was experiencing in my shoulders. I highly suggest working with Mike. He also has shared the contacts of a bike coach and a cyclist PT that I am intending to follow up with upon my recovery.
Sep 11, 2022

Mark and Mike are Masters at their craft ; Extremely knowledgeable and there to help their clients make the right choice regarding the right bike and gear. I highly recommend you to stop by if you want that extra care and detail for your next bike or accessory - oh and they have the best bikes in the Boston area.