Welcome to Canyon Bicycles USA, located at 5600 Avenida Encinas STE 180, Carlsbad, CA 92008. As a part of the 'Bicycle Shops Near Me' category, this store offers bicycle sales.
Canyon Bicycles USA has received mixed reviews regarding its customer service and product quality. Some customers have reported exceptional experiences, highlighting the staff's kindness, patience, and expertise. One customer specifically praised Sarah and Matt for their assistance in finding the right bike, noting their willingness to go above and beyond. This customer, new to cycling, felt supported and valued throughout the purchasing process.
However, other customers have expressed significant dissatisfaction with the shop's service. Reports indicate issues with damaged bikes being delivered, including scratched cockpits, damaged frames, and flat tires. Customers have also complained about slow response times from the support team and unsatisfactory solutions to their problems. One customer reported a three-week delay in receiving a response and felt that the offered return and discount options were inadequate. They also felt that the shop's handling of gear reimbursement was misleading. This customer strongly advises against ordering from Canyon, recommending supporting local bike shops instead.
Canyon Bicycles USA offers bike sales. Customer reviews indicate mixed experiences, with some customers reporting excellent service and others experiencing significant issues with product quality and support.
For inquiries, you can contact Canyon Bicycles USA at (833) 226-9661 or +1 833-226-9661. Potential customers should be aware of the mixed reviews and consider them when making a decision.
Customer reviews indicate mixed experiences at Canyon Bicycles USA, with both positive and negative feedback regarding customer service and product quality.
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