Cog Cycles and Yarns

Overview
About
Location
Reviews

Overview

+1 312-373-0095
www.cogcyclesandyarns.com
3217 W Bryn Mawr Ave, Chicago, IL 60659, USA
Hours

Monday Closed

Tuesday 11:30 AM - 6:30 PM

Wednesday 11:30 AM - 6:30 PM

Thursday 11:30 AM - 6:00 PM

Friday 11:30 AM - 6:30 PM

Saturday 11:30 AM - 6:30 PM

Sunday 11:30 AM - 6:30 PM

Cog Cycles and Yarns Introduce

Welcome to Cog Cycles and Yarns, a unique "Bicycle Shops Near Me" destination located in Chicago, IL. This shop offers a combination of bicycle and yarn sales. However, it's important to note that customer reviews present a mixed picture of experiences.

Located at 3217 W Bryn Mawr Ave, Chicago, IL 60659, USA, Cog Cycles and Yarns can be reached at (312) 373-0095 or +1 312-373-0095 for any inquiries.

Key customer feedback includes:

Positive Bike Purchase Experience: Some customers, like the one who worked with Brian, report positive experiences with bike purchases and helpful staff.
Knowledgeable Staff: Brian is mentioned as being very knowledgeable and helpful in finding the right bike.
Marijuana Odor: Several customers have noted a strong and pervasive smell of marijuana throughout the store, which they found unprofessional.
Bike Quality Issues: One customer reported multiple problems with a new bike purchased from the store, indicating potential quality control issues.
Poor Customer Service: The same customer experienced difficulties getting bike repairs addressed, citing a lack of proactive service and even harassment from the owner.
Delayed Repairs: The customer reported needing to repeatedly contact the shop to get repairs done.
Positive Trailer Purchase: The shop was praised for its quick service and good work on a bike trailer purchase.
Dog-Friendly Environment: The shop allows dogs, which is appreciated by some customers, but the presence of dog hair is seen as unkempt by others.
Unruly Environment: Dog hair throughout the store has been described as making the store look unkempt and unruly.

Cog Cycles and Yarns offers a unique combination of bike and yarn sales. While some customers have had positive experiences with bike purchases and staff assistance, others have reported significant concerns about bike quality, customer service, and the store's environment. Potential customers should carefully consider these mixed reviews before making a purchase.

If you choose to visit Cog Cycles and Yarns, it is advisable to thoroughly inspect any bike purchases and be prepared for a potentially strong marijuana odor and a dog-friendly environment. It is also recommended to clarify any concerns about repairs and customer service before making a purchase.

Location

Reviews

Jan 25, 2025

Absolutely amazing experience! Brian was so kind and helped me find the perfect bike! He was very knowledgeable. Absolutely loved the shop as well. Highly recommend going! :)
Nov 16, 2024

I recently visited Cog Cycles and Yarns, and unfortunately, my experience was quite disappointing. First, the entire store has a strong smell of marijuana. While I understand that marijuana is legal, having such a pervasive odor throughout the shop—and on the yarn—is not professional. I brought this up to the staff, but nothing seemed to change. The biggest issue, however, is the quality of their work. I bought a brand-new bike for $900, which they built, and it has had multiple problems since then. Each time I mention an issue, the owner seems to place the responsibility on me to keep bringing it to his attention or fix it myself. It feels like I have to call and email repeatedly, almost begging to get things fixed. Rather than being proactive and solving these problems, he makes it hard for customers to have their concerns addressed. This is not good customer service. Stores like these have no value unless they can help to get the bikes in good condition before they sell them otherwise, what’s the point we should just buy them directly from the factories or the other stores that sell them at lower prices. When I initially expressed my dissatisfaction with the bike's quality, the owner became very upset and even called me later to harass me. Actions speak louder than words, and when a customer has a problem, it should be addressed directly—not ignored or met with anger. I do appreciate that they were quick in getting me a bike trailer, and they did a good job with that. Also, I love that they have a dog in the store since I'm a dog lover. However, the dog hair everywhere makes the store look unkempt and unruly, which might not be appreciated by most customers, especially those with allergies. While I think the owner has good intentions, my overall experience has been disappointing. For these reasons, I have to give them one star. I hope they consider these points and improve for the sake of future customers. Feel free to reach out to me for more details or to review the pictures I’ve attached.
Sep 12, 2024

I recently visited Cog Cycles and Yarns, and I can't recommend it highly enough! The atmosphere in the shop is welcoming and friendly, making it a joy to browse. Brian and Liz are exceptional; they are not only incredibly knowledgeable but also genuinely kind and easygoing. Their expertise and willingness to assist make the shopping experience outstanding. The shop is also home to Tater, their lovable dog, who adds an extra touch of charm to the place. If you're in the market for a bike or just want to enjoy a pleasant visit, Cog Cycles and Yarns is the place to go. A five-star experience through and through! V.M
Oct 31, 2024

I came in suddenly with a flat on my electric bike, and I know lots of bike shops don’t like to even service them around here in the city but these folks were so kind and helped fix my issue promptly and with care and got me back more or less in time before my lunch break ended at work, amazing experience! As if the actual service being great wasn’t good enough for you, go see Tater! He’s the most beautiful dog in the world! Get a Tater pin too, it’s for a good cause!
May 29, 2020

Couldn't be more pleased with my interaction with Brian and Liz. I was in the market for a used bike that was versatile and fit my frame. Brian returned my phone call promptly and let me know what they could do. Open only since August they have definitely been keeping busy, CYCLING bikes in and out of the shop. (pun intended) Reading the reviews they already have the reputation for being a standup/honest shop, what more could you ask for. Went in to take a look and quickly found the bike for me, and Brian and Liz had it available THE NEXT DAY! SO PLEASED! great shop. Will definitely be back. Thanks