CWE Cyclery

Overview
About
Location
Reviews

Overview

+1 314-875-0080
cwecyclery.com
324 N Euclid Ave, St. Louis, MO 63108, USA
Hours Business hours are not available at the moment

CWE Cyclery Introduce

Welcome to CWE Cyclery, located at 324 N Euclid Ave, St. Louis, MO 63108. As a local bicycle shop within the "Bicycle Shops Near Me" category, we offer a range of services to cater to cyclists in the St. Louis area.

CWE Cyclery provides various bike-related services, including tune-ups, inner tube changes, bike sales, and packing for shipping. The shop has experienced both positive and negative customer feedback, indicating a range of experiences.

Our services include:

Bike Tune-ups: Offering maintenance and adjustments to ensure your bike's optimal performance.
Inner Tube Changes: Providing quick and efficient inner tube replacements.
Bike Sales: Selling new bicycles to meet various cycling needs.
Bike Packing: Offering packing services for shipping bicycles.
Handlebar Installation: Installing new handlebars and grip tape.
Bike Donations: Accepting old bikes for dismantling and metal recycling.

Customer reviews present a mixed view of CWE Cyclery. While some customers have reported positive experiences with services like handlebar installation and general friendliness, others have expressed significant dissatisfaction with the quality of bike packing services and subsequent customer service interactions. Specifically, there have been complaints regarding the condition of packing materials, and the handling of customer concerns. Potential customers should be aware of these varying experiences.

It is recommended that customers communicate clearly and confirm service expectations before proceeding with any work. For inquiries or to discuss your cycling needs, please contact CWE Cyclery directly.

For inquiries, please contact us at (314) 875-0080 or +1 314-875-0080.

Location

Reviews

Sep 13, 2024

After years of supporting them through soliciting bike tune-ups, inner tube changes, purchasing a brand new bike, donating my old bike to be dismantled for metal, I needed to have my bike packed up into a box to have it shipped to another state. They packed it up, I came to pick up the box, brought it home and saw numerous and frankly extensive bumps and scratches on it to the point i had to patch it up to keep it from falling apart (photos attached). the box itself is from 2022. Called the shop expressing that I was upset with the quality of the box, was told to send photos. After sending the photos, Eric or Matt (one of them) laughed at me, yelled at me saying i didn't know how the bike industry worked and tried to guilt me because 'someone gave me a service' (for which i paid $100). I was told the box was 'in pristine condition' and 'there was nothing wrong with the box' and “I screwed it up”. The box had an old shipping label on it from 2022, so it’s clearly used as well. Never in my life have I been confronted with so much aggression over a concern as a customer of a business (I wasn't even asking for my money back, was simply expressing dissatisfaction). I am never going back there, and I sure am going to tell everyone I know from washu med about my negative experience.
Jul 20, 2019

My bike knowledge is very limited, but I wanted to surprise my bf with new handlebars for his birthday! I called the day before I went in and Eric was very friendly. I brought the bike in the next day and he installed the new bullhorn handlebars along with the grip tape. Both Eric and Matt made my experience at Mike’s very easy and I’m glad I was able to support a local business while I was at it. Hope I got the right handlebars 😂
Jan 18, 2019

I've watched as Matt & Eric have grown from a VERY small, obscure shop to possibly THE #1 bike shop in the St. Louis area. Have you been there since they've expanded and added the floor above? WOW! What stands out is those two seldom heard words today..."CUSTOMER SERVICE"! They performed a complete overhaul on my touring bike which entails stripping down the bike to its individual parts & fully cleaning in their ultrasonic cleaner. That bike had been to hell & back. But when I got it back, it looked BRAND NEW again. I'll post a pic of the rear cassette & derailleur. Take a look if you want to the few one & two star reviews. People expecting something for nothing. Or those who expect free loaner tools, etc. Not gonna happen. These guys didn't go from very small to very large by chance or pure dumb luck. They did it the old fashioned way...THEY EARNED IT!
Mar 13, 2024

A great honest business, run by good people. Took a bike in for a tune-up, and a very thorough job was performed with great helpful advice for a new rider. Didn't need much wor, bu I will be back when it does. If you want a trustworthy, friendly relationship with a bike shop, this is the spot.
Nov 11, 2022

Eric at Mike's Bikes is a bike Wizard. I was having issues with my alignment of my single speed mountain bike and he problem solved and fixed it in no time. I would trust them with all my bike needs.