Earl's Cyclery & Fitness

Overview
About
Location
Reviews

Overview

+1 802-864-9197
earlsbikes.com
2069 Williston Rd, South Burlington, VT 05403, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 12:00 AM - 4:00 PM

Earl's Cyclery & Fitness Introduce

Earl's Cyclery & Fitness, located at 2069 Williston Rd, South Burlington, VT 05403, USA, offers bike sales and repairs. You can reach them at (802) 864-9197 or +1 802-864-9197.

Based on customer reviews, Earl's Cyclery & Fitness presents a mixed customer experience. Some customers have reported positive interactions, particularly with James, who is praised for his knowledgeable, experienced, and thorough service. These customers have purchased multiple bikes from Earl's and appreciate the no-pressure sales approach and the shop's focus on finding the right bike for individual needs and budgets. However, other customers have expressed dissatisfaction with the shop's repair services. One customer reported issues with their SRAM Force AXS rebuild, including unexpected charges, incorrect adjustments, and the use of incorrect parts. This customer also highlighted a lack of attention to detail and a failure to include necessary adjustment tools. The feedback suggests that while the shop may excel in bike sales and general customer service, its repair services may be inconsistent.

Key features and services highlighted by customers include:

Bike Sales: Offering a range of bicycles.
Bike Repairs: Providing bike repair services.
Knowledgeable Staff: Some staff members, particularly James, are praised for their expertise.
No-Pressure Sales: Offering a relaxed and informative sales experience.
Mixed Repair Experiences: Customer experiences with repairs vary significantly.
Unexpected Charges: Some customers have reported unexpected charges for repairs.
Incorrect Adjustments: Some customers have experienced issues with incorrect bike adjustments.
Incorrect Parts: Some customers have reported the use of incorrect parts during repairs.

Customers have expressed mixed opinions about the shop's service. If you are looking for "Bicycle Shops Near Me" in the South Burlington area and need bike sales or repairs, Earl's Cyclery & Fitness is an option. However, it is recommended to be aware of the varied customer experiences, particularly regarding repair services. Potential customers may want to seek detailed estimates and clarify expectations before proceeding with repairs.

Location

Reviews

Dec 08, 2024

I’d originally chosen Earl’s for my SRAM Force AXS rebuild because they were the only shop I called that suggested I bring the bike in to look at so they could give me an accurate estimate. It was only after I’d driven the 1.5 hours up to Burlington that they told me they charge $40 for this assessment. I payed the $40 and waited while they spent close to an hour disassembling and reassembling my drive train. Once finished, they reviewed the parts I needed and told me they’d call once they were in so I could bring back the bike for the rebuild. As I arrived home later that day they called to tell me I had to spend an additional $100 on a new bottom bracket they discovered I needed. I contended that this discovery should have been made during the $40 assessment I paid for. They claimed these things happen, but agreed to credit me the $40 assessment fee. Several weeks later I picked up the bike. Before paying, I test rode it and discovered that neither the front nor the rear mech was adjusted correctly—the chain was rubbing up front & skipping shifts in the back. The mechanic on site (not the one that did the original work) got it shifting correctly. On my first ride the next day the front derailleur consistently threw the chain. When I went to adjust the limit screw, I found that the cage had been positioned a half inch too high above the big ring. It took me a little longer to adjust than it would have if they had included the red plastic adjustment tool that should have come with the derailleur. While repositioning it, I noticed they’d used a Shimano rather than a SRAM derailleur clamp. I will go elsewhere the next time I need my bike worked on.
Dec 06, 2020

Earl's is an excellent local business. I've worked mostly with James who I have had a really great experience with and have a high level of confidence in! I have purchased (3) bikes from Earls over the years, (2) most recently from James. I have always found their team to be very knowledgeable, experienced, and thorough. All the 'sales' are no pressure, the crew at Earls truly cares about finding the right bike for you, your needs and wants, and what fits within your budget. Keep business local and go to Earl's!
Sep 17, 2024

I dropped off my bike last week to have serviced, a new kickstand put on and adjust my brakes. The service person who helped me was great, courteous, helpful and didn't try to up-sell me on more services, just gave me what I needed which was so appreciated. Then I picked up my bike this past Sunday and was helped by a really nice guy who had some facial bruises and scrapes, when I inquired about what happened he told me and needless to say it made me laugh, just glad he's OK. He also went over and above in helping me put my bike on my car rack. All your guys there are awesome so don't change a thing!! Thank you! Roy Skorstad Essex Jct. VT
Dec 26, 2022

Santa’s Helpers, as Earl’s is known for being an excellent area business they also work closely with Santa Clause. I ordered a Trek Townie bike for my wife directly from Trek shipped to Earl’s where they assembled and delivered the bike just in time for Christmas. There were some challenging logistics but Joe the owner and Nate were able to overcome these challenges and give me the peace of mind that everything would fall into place. I just wanted to say thank you and highly recommend Earl’s for any bike or fitness equipment purchases and or service. Absolutely the best and on Christmas morning my wife experienced the magic of Christmas!
May 07, 2023

I was in Burlington for a few days and having issues with my mountain bike. Zack was able to take a quick look, diagnose the problem while explaining what he was doing for my benefit so that I might be able to troubleshoot it in the future, and fix my bike in short order. He then went on to give me some great advice on local trails. I was very satisfied with the experience. I had a great time checking out the area and wish this was my local bike shop!