FLY E-Bike Paterson NJ, located at 171 Market St in Paterson, NJ, provides electric bike (e-bike) and scooter services. As a platform category bicycle store, they cater to the local community with repairs and maintenance.
Customer reviews reveal contrasting experiences. One customer had a very positive experience with brake repairs, praising Jose for his expertise. They reported that Jose resolved their brake issues, making them "better than they were when I got the bike brand new." They gave Jose and the shop a five-star rating.
However, another customer reported a highly negative experience with customer service. They purchased a scooter that had recurring issues with brakes and functionality. After an initial repair, the scooter malfunctioned again with an "E1" error code. Despite attempts to communicate with the shop, they received no response via text and encountered "rude and disrespectful" treatment when calling. They felt the shop blamed them for the scooter's problems.
Key observations from customer reviews:
- Mixed Service Quality: Customer experiences vary significantly, from excellent brake repairs to poor overall service.
- Expert Brake Repairs: Positive feedback regarding brake repair expertise.
- Poor Customer Service: Concerns about rude and disrespectful treatment and lack of communication.
- Recurring Scooter Issues: Reports of recurring problems with scooters purchased from the shop.
Due to the conflicting customer reviews, it's recommended that potential customers approach FLY E-Bike Paterson NJ with caution. It's advisable to clarify service details and expectations before proceeding with any repairs or purchases.
For inquiries, you can contact FLY E-Bike Paterson NJ at (929) 569-9720 or +1 929-569-9720. Located in Paterson, they offer e-bike and scooter services.
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