Gear Bicycle Sales Inc.

Overview
About
Location
Reviews

Overview

+1 724-256-5434
www.gearbicyclesales.com
180 Alameda Plaza, Butler, PA 16001, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday Closed

Gear Bicycle Sales Inc. Introduce

Gear Bicycle Sales Inc., located at 180 Alameda Plaza, Butler, PA 16001, USA, offers bike sales and repair services. You can reach them at (724) 256-5434 or +1 724-256-5434.

Based on customer reviews, Gear Bicycle Sales Inc. has received mixed feedback. Some customers have reported positive experiences, particularly with the tech, Josh, who is praised for his fairness, accessibility, and timely work completion. However, other customers have expressed frustration with the shop's service. Complaints include lengthy repair times, difficulty in finding parts, and issues with the quality of repairs, especially for high-end bikes. One customer advised investing in personal tools and learning bike maintenance due to their negative experiences. The shop is described by some as a "run of the mill corporate bike shop" that may lack the expertise for specialized repairs. While the staff is generally seen as nice, the overall service quality and expertise have been questioned.

Key features and services highlighted by customers include:

Bike Sales: Offering a selection of bikes for sale.
Bike Repairs: Providing bike repair and maintenance services.
Josh's Service: Josh, the tech, is praised for his fair and accessible service.
Repair Delays: Some customers report lengthy repair times.
Part Availability Issues: Some customers report difficulty in finding parts.
Expertise Concerns: Some customers question the shop's expertise, especially for high-end bikes.
Inconsistent Service Quality: Customer experiences vary significantly.

Customers have expressed mixed reviews regarding the shop's service, with praise for specific staff members and concerns about repair quality and expertise. If you are looking for "Bicycle Shops Near Me" in the Butler area and need bike sales or repairs, Gear Bicycle Sales Inc. is a local option. However, it is recommended to be aware of the reported inconsistencies in service quality and to consider your specific bike needs.

Location

Reviews

Sep 15, 2024

Pay no mind to any negative reviews, I have had nothing short of satisfaction with this business. I have dealt with them multiple times, the tech (Josh) is outstanding to work with, fair and easily accessible........and the work is completed timely in my experience.
Jul 07, 2023

All of my visits to GEAR has ended in frustration. First, they claimed to not be able to find a part, which ended in them keeping my bike out of action for 3 weeks instead of the initial 1 they told me. I had actually called after a week and it appeared nobody even checked on it. My most recent experience was rim tape on a brand new wheel not adhering to the rim, which resulted in a bunch of extra work for me. My advice: invest the money in a good set of tools and educate yourself on the intricacies of your own bike. GEAR is just another run of the mill corporate bike shop that is ill prepared to service a high end bike. The only reason I’m giving 2 stars is because the tech has always been nice to me. I don’t think they are intentionally trying to frustrate their customers, I just don’t think they have the expertise. I pay money for a service - that service shouldn’t require me to spend extra time to fix things that were screwed up and prevent me from riding my bike.
Feb 03, 2023

This place is great! I must have been in the store 10 or 12 times over the last couple months tire kicking trying to figure out which E-bike is right for me. Each time I was there, the guys would answer all the questions I had. They even searched answers on some technical questions if they did have the answer. Every time they had the patience to deal with me! Ultimately I did buy three bikes from them. I 100% recommend this place!
Aug 27, 2022

Bought a bike few months ago anytime needed something done they've been great about fixing it love my e-bike
Mar 24, 2023

I went to this store to buy a e-bike I want to say they were very helpful. On the second note I didn’t buy from them because I couldn’t get an extended warranty through them i was told further more they couldn’t get the bike I wanted they said they ordered it but never came in . So to get the extended warranty, I ordered it through Aventon I received my bike and it wasn’t working properly so I took it to these guys to fix the problem and when I got my bike back in a good time they didn’t tie the wires back didn’t tighten up the screws and didn’t put the grommet back in the wire hole . So if you decide to have work done on your e-bike make sure you check it out good before you leave I haven’t gotten to try the bike out yet since I had to button up their work for them!!!!! If I hadn’t checked it out the wires would have been rubbing the rear tire which would’ve caused me alot more damage and problems!!!! Oh and I forgot when I got it back it had two scratches on it!!!