Hangtown Cyclery

Overview
About
Location
Reviews

Overview

+1 530-903-3317
hangtown-cyclery.lany.io
413 Main St, Placerville, CA 95667, USA
Hours

Monday Closed

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

Hangtown Cyclery Introduce

Hangtown Cyclery, located at 413 Main St, Placerville, CA, serves the local cycling community with a variety of bicycle-related services and products. As a "Bicycle Shops Near Me" establishment, it aims to cater to both seasoned cyclists and newcomers to the sport.

Customer reviews present a mixed picture of Hangtown Cyclery. While some customers have reported positive experiences, highlighting Kevin's expertise and friendly demeanor, others have expressed significant dissatisfaction, particularly concerning consignment services and communication. One customer detailed a frustrating experience involving delayed payments and poor communication during a bike consignment transaction, strongly advising against using their services. However other customers have had very positive experiences with the owner Kevin, and his knowledge and service.

On the positive side, customers who had a good experience praised Kevin's knowledge of cycling products and his willingness to provide expert guidance. They noted his friendly demeanor and genuine passion for cycling, which contributed to a positive shopping experience. They also praised the store's organized layout and wide range of quality products.

Key features of Hangtown Cyclery include:

Sales of cycling parts and products.
Expert guidance and product knowledge from staff.
A range of services for cyclists.
Mixed customer reviews regarding service reliability.

Potential customers should be aware of the varying experiences reported by previous clients. While some have found Hangtown Cyclery to be a valuable resource, others have encountered issues with communication and service consistency. For inquiries, contact them at (530) 903-3317 or +1 530-903-3317.

Location

Reviews

Aug 19, 2024

Terrible experience. The owner, Kevin, doesn't answer the phone, doesn't return calls, and makes promises he doesn't keep. We placed our bike on consignment with Kevin, and he said it should sell in about 2 weeks. That sounded perfect. But after a month with no updates, we went to the store to see what was going on, and Kevin said that yes, he sold the bike. Great! But why didn't he call tontell us ? Well, no, it wasn't so great. It was like pulling teeth to get our portion of the money for the bike. After 5 missed appointments by Kevin, locked doors during business hours, and excuse after excuse, Kevin did finally show up with a check 3 weeks later than promised. The entire process was a fiasco, and then Kevin took it even further and poured salt on the wound by insulting me when I politely tried to explain my frustrations. For these reasons, I strongly do not recommend Kevin or Hangtown Cyclery.
Nov 17, 2023

I recently had the pleasure of visiting Hangtown Cyclery, and I must say, the experience exceeded my expectations. Kevin, one of the staff members (owner?), played a pivotal role in making my visit memorable. From the moment I walked in, Kevin's friendly demeanor and genuine passion for cycling were evident. He took the time to listen to my cycling needs and provided expert guidance on parts needed for my son's bike. Kevin's knowledge of the products and his willingness to share insights showcased a level of customer service that is truly commendable. The wide range of quality products and the store's organized layout made my shopping experience enjoyable. In conclusion, Hangtown Cyclery, with Kevin at the forefront, provides a stellar customer experience. I highly recommend this establishment to both seasoned cyclists and those new to the sport. Kevin's expertise and friendly attitude make Hangtown Cyclery a standout choice for all your cycling needs.
May 19, 2024

I've used Hangtown Cyclery several times and always had excellent service. A couple of times Kevin has fixed something for free that I thought would be a major expense. For example, my bicycle seat post is spring-loaded and has a lever to release the tension so I can adjust the height while I'm riding. It got to where it wouldn't hold my weight, kept getting lower during the ride, and I thought it would require a spring replacement. Kevin fixed it by adjusting the nut on the end of the cable, no charge. Recently I needed to replace the original tires and Kevin walked me through selecting the right tires based on my riding preferences (onroad/offroad percentages, etc); the new tires are much better for my type of riding. Several other instances, but in general, the work has always been done on or before when he said it would be, always a fair price, and always a good job.
Oct 27, 2023

Hangtown Cyclery has terrible customer service, is dishonest, and the owner uses cheap products that raise serious concerns. I brought in my front wheel that needed sealant refreshed because it was due. I removed the tire myself and was unable to get it re-installed because I do not have a compressor and I was in a rush. I brought in the wheel and the guy replaced my Stan’s Tubeless Rim Tape with Guerilla Tape (not a cycling product and not designed for high pressure Tubeless). In addition, when he returned the wheel to me, it had a wobble or bubble in the tire first ride out. He defensively said it wasn’t him (I never accused him, this could have been me), but if I am paying you, how does a bike shop not inspect the quality of their work before returning to the customer? Ultimately I ended up needing to visit another bike shop down the hill who informed me the rim had been re-taped incorrectly and would not hold air. The other shop replaced the tire with a new one, showed me it wouldn’t hold air, and then quickly replaced the rim tape with the correct tape for my wheel, charged me less, and had it back to me faster. The issues was resolved in one visit. After giving this guy the benefit of the doubt multiple times, he instead argued with me that Guerilla tape can be used for bikes (I know I worked in many bike shops) but it’s not suitable for high pressure tubeless. In addition, even if it could, my tire would not hold air, and the service I paid for was never delivered. He refused a refund, didn’t offer even a partial, store credit, or any solution for a follow up, he just wanted to argue. This shop has lost a customer for life over $30 and for not using suitable bike products. He rudely showed me the door and I am glad that’s the last time I will have to walk through it and have such a terrible experience. As someone who has been recovering after their hospital visit from a very bad crash on this bike, I put my trust in this "mechanic" to give me reliable and dependable service to make my bike safe to ride. I was let down. I have never missed the friendly, professional, and self-accountable, atmosphere of Placerville Bike Shop more in my life.
Apr 05, 2024

100/100 super cool shop and the owner Kevin was really smart and fast, highly recommend for all your bike adventure needs!