McDowell Mountain Cycles

Overview
About
Location
Reviews

Overview

+1 480-272-8741
www.mcdowellmountaincycles.com
11879 N Saguaro Blvd, Fountain Hills, AZ 85268, USA
Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

McDowell Mountain Cycles Introduce

McDowell Mountain Cycles is a bicycle shop located at 11879 N Saguaro Blvd, Fountain Hills, AZ 85268, USA. This shop primarily offers bike rentals and related services, catering to those who wish to explore the nearby McDowell Mountain Park.

Customer reviews present a stark contrast in experiences. One customer had a significantly negative experience with bike rentals, citing poorly maintained bikes that resulted in mechanical issues and a shortened ride. They also criticized the shop's refusal to provide a discount and attempts to charge for necessary repairs. This customer strongly advised others to avoid the shop. However, another customer reported an exceptionally positive experience, highlighting the friendly greeting and the remarkable service provided by a staff member named Jane, who offered a free ride to the park with the rented bike.

Based on customer feedback, McDowell Mountain Cycles offers:

Bike Rentals: The shop offers mountain bike and gravel bike rentals.
Potential Maintenance Issues: Some customers have reported mechanical issues with rental bikes, including derailing chains and flat tires.
Variable Customer Service: Customer experiences with service vary significantly, with reports of both poor and exceptional service.
Potential Additional Charges: There are reports of attempts to charge for necessary repairs on rental bikes.
Exceptional Staff Member: One staff member, Jane, was highlighted for providing exceptional customer service.
Park Transportation: In at least one instance, the shop provided transportation to the park with bike rentals.

Given the mixed reviews, potential customers should be aware of the reported issues with bike maintenance and variable customer service. While some customers have had positive experiences, others have encountered significant problems. It is recommended to thoroughly inspect rental bikes before use and clarify any potential charges with the shop. You can contact McDowell Mountain Cycles at (480) 272-8741 or +1 480-272-8741 for more information.

Location

Reviews

Feb 07, 2025

Worst experience ever renting bikes. I strongly advise any tourists to McDowell Mountain to avoid McDowell Mountain Cycle. A friend and I rented two bikes. They charged us $95 each bike for a 24 hour period. We had to return the bikes within a few hours because they weren't trail ready. They refused to give a discount and tried to add charges. His rental would derail the chain each time he shifted into a the highest gear (this happened about 15 times in two hours of riding). My rear tire started slowing losing air after about 30 minutes of riding a green trail (Scenic). Within 45 minutes the tire was flat. I had to use both C02 cartridges to get back to the car without trashing their rim. We had to cut our ride short 2 hours. When we returned the bikes and explained what happened, they wanted to charge us for the C02 and had nothing to say about the derailing. Basically screwed us over. DO NOT USE! STAY AWAY!
Mar 11, 2025

First time customer. I decided to rent a gravel bike to ride trails at Mcdowell Mountain Park. They greeted me with a smile instantly. There was a lady named Jane, who gave me a ride with my bike to the park, which about 7 miles away, and got me into the park for free, for nothing extra. What amazing customer service!
Oct 11, 2023

What an amazing group of folks!!! I was attending a work event in town and called ahead about rented one of their Specialized Stumpjumpers. I wasn't going to make it to the shop before they closed for the evening given the arrival time of my flight and the travel time from PHX to the shop. They were very accommodating waiting there an extra half hour after closing so that I could get the bike fitted that evening and join them for their Tuesday Night Ride. The 24 hour rental period also allowed me the opportunity to get a dawn patrol ride in the next morning before returning the rental. Talk about some amazing views!!! Having such a great experience with them for that rental, there wasn't a second guess in my mind about renting from them again. And I did 2 days later before heading home.
Mar 14, 2025

Very helpful. Took time to share info and map suggestions based on riding style and ability. Good equipment. Reasonable price
Apr 16, 2022

Fantastic! I cannot recommend them enough! The bikes were fantastic as well but the courtesy, concern, hospitality and more were above and beyond! As new people to AZ mountain biking we had no idea what we were getting into nor any way to get there. Thank you Jaime for hauling us! And for all the tips along the way… and especially the water recommendations! If you are in the area, McDowell is a MUST if you want to rent bikes or have bike needs! We will be back!