Orange Cycle

Overview
About
Location
Reviews

Overview

+1 714-532-6838
www.orangecycle.com
210 S Glassell St, Orange, CA 92866, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 11:00 AM - 5:00 PM

Orange Cycle Introduce

Orange Cycle, located at 210 S Glassell St, Orange, CA 92866, is a large bicycle store offering a wide range of bikes and services. You can contact them at (714) 532-6838 or +1 714-532-6838.

Based on customer reviews, Orange Cycle presents a mixed experience:

Extensive Selection: The shop offers a vast selection of bikes, including Electra brand bikes, used bikes, and various types for all ages and genders.
Wide Range of Accessories: The shop features a large selection of cycling accessories, clothing, locks, and more.
Full-Service Repair Shop: The shop includes a full-service repair and enhancement shop.
Long-Standing Local Business: Orange Cycle is a locally owned and operated business with decades of history in the community.
Positive Initial Impressions: Many customers report positive initial experiences, praising the friendly staff and wide selection.
Accessibility: The shop has a large private parking lot with handicap parking and ADA compliance.
Location: The shop is conveniently located across from Old Towne Orange Historical District, making it a good meeting point for rides.
Negative Repair Experience: One customer reported a negative experience with the repair service, citing dishonesty, poor communication, incorrect diagnostics, and up-charged costs.
Concerns about Mechanic Competence: The negative review highlighted concerns about the mechanic's knowledge and competence, specifically with carbon fiber steering tubes.
Communication Issues: The negative review also pointed out communication issues, including missed calls and delays in ordering parts.
Lack of Accountability: The negative review stated that no one took responsibility for the mistakes made during the repair.

Orange Cycle offers a wide selection of bikes and accessories, making it a potentially valuable resource for cyclists. However, potential customers should be aware of the mixed reviews regarding repair services and customer communication. While many customers have positive experiences, the negative review highlights significant concerns.

If you're in Orange or the surrounding area and considering visiting Orange Cycle, it is recommended to be cautious, especially regarding repair services. It may be beneficial to seek multiple opinions and quotes for complex repairs. For bike sales and accessory purchases, the shop's extensive selection could be advantageous.

For specific information on bike models, repair services, and current inventory, it is recommended to contact Orange Cycle directly or visit their location. It is also advisable to seek multiple opinions and quotes for any repair jobs.

Location

Reviews

Feb 23, 2025

Orange 🍊 Cycle 🚲 is a Bicycle Mega Store but w/ Old Towne Charm and outstanding approach to customer service! Always greeted swiftly and eager to taking care of any cycling need or want. Staff is incredible. They are very honest and have sales daily and big sales certain time of year. Nice selection of used bikes as well...even hav some trikes. Store is for beginners or professional customers. Orange 🍊 Cycle 🚲 has a very extensive selection for any cycling need or want and more. Full Service Bike 🚲 Cycling Store! Variety in every type of bike for all sizes, ages, gender, off road, electric, clothing, locks, accessories galore ( we luv our Coconut 🥥 cup holders!). Lots of Electra brand bikes and matching gear. Other top brands and value options as well. Also, have full service repair or enhancement shop inside store. Staff is extremely helpful as double amputee they always help get the bikes dialed in so I can continue treatments and therapy. Store is just super fun , huge selection, value prices & sales, total repair shop that is very reasonable. Always exceed expectations. Seeya again very soon...we want 2 try electric ⚡ 🚲 's this time. Lots of positive reason Orange Cycle has been in same spot for several decades. OC institution and cycling authority. Locally owned & operated by same wonderful Family entire time. They make huge difference in care! Large private parking lot w/ handicap ♿ Parking. Great ADA Compliance. Great place for Ride meet-ups being across street from Old Towne Orange Historical District & Plaza ⏺️ Square/Orange Circle 🟠 Thank You
Sep 09, 2024

TLDR: Omar, the repairman is dishonest and will destroy your bike. Shop with poor communication, incorrect diagnostics, messed up my bike, and up-charged costs. Your money and time is best spent elsewhere. I purchased a specialized Allez road bike from this store and brought it in for a 90-day complimentary service with the request to shorten the steering tube. Was quoted $10 for labor and $10 for parts, but this quote was incorrect (for metal tube cutting). The mechanic, Omar, was unaware of my bike's carbon steering tube, despite selling me this bike. He did not check bike specifications until he cut my steering tube, damaged a component, and realized that it was a carbon tube. What made matters worse was that he lied about calling me the "same day" about needing to order other parts for this job and then quoting me $70 for the whole fix. Omar 5/5 times will tell you that he will call you back and never call. I could not take back my bike as he had already cut my steering tube. I was locked into this job without re-consenting and had to find out by calling the shop, looking for answers. My bike was kept at the shop for 2.5 weeks. What made matters even worse is that the part was never ordered until a week and a half later. Spoke with the manager, John, who apologized and actually investigated. Stated that part was ordered, but did not satisfy the $50 order minimum from the supplier and was thus on hold. But, because my part was damaged during the cutting process, they needed to order new part for $10 that I had to pay $50 for. I had to check with the manager to confirm the status of the bike because Omar never called me. When I received my bike, the steering tube was cut shorter than requested. I explicitly told the receptionist and Omar that I wanted the steering tube to be shortened to the steering tube cap, but Omar registered it as cut 1.5 inches. They had to substitute my OEM steering tube cap for some FSA component that was not even flush with my bike. Stated that this was a free "upgrade." Thank you for giving me a part I never asked for. In the end, no one took responsibility for the mistakes made. It was likely my fault for trusting my business in this shop. Also, other bike shops quote the same job for carbon steering tubes at $20. They offer faster, cheaper bike servicing without the hassle of working with dishonest repairmen.
Feb 08, 2025

I recently took my Polygon T8 to Orange cycle Store, and I couldn't be happier with the experience. Omar and Armando did a fantastic job adjusting my derailleur and bleeding the brakes. Their attention to detail and professionalism really stood out. The owner was incredibly welcoming and assured me that if anything wasn't perfect, I could always bring my bike back. It's clear they take pride in their work and genuinely care about their customers. I highly recommend this shop to anyone looking for top-notch bike service!"
Jul 05, 2023

I purchased the, just out, all new, Aventon Adventure 2! With torque sensing drive! I’d love it! With a 28 mile an hour top speed this machine at, $2000 is a bargain. Customer service is outstanding! Approach anyone and you will be pleasantly greeted, because everybody loves bicycles, even at a busy time. 😎😊
Nov 14, 2024

Don't come here for anything fixed. I asked them to change a bottom bracket on my aventon fixed gear. After getting it the same problem persisted. Turns out it was the same bracket. I told what the issue was and the guy looked at me dumb. This was 3 months ago. Fast forward today on a different bike, a few of my spokes became really loose. I asked to borrow a truing tool real quick. Obviously from me asking that you can tell I'm broke. I had to hand tighten them. They don't care. It's a pump and dump store. Good to buy parts and use them for their air pumps that's about it. My buddy told me a few years back that this place wasn't any good. I didn't want to believe him, turned out to be true. There is maybe one guy there that cares and he's barely around he used to have long hair and he kinda just scoffs. The store just isn't cool. Change my mind.