Propel Electric Bikes is a bicycle shop located at 134 Flushing Ave, Brooklyn, NY 11205, USA. This shop specializes in electric bikes, particularly cargo bikes, and offers sales and repair services.
Customer reviews consistently praise Propel Electric Bikes for its exceptional customer service and in-depth knowledge of e-bikes. One customer, who purchased two e-bikes through conversations with Chris, highlighted his ability to explain the complexities of e-bikes and his focus on customer satisfaction and bike quality. Another customer, living in Antigua & Barbuda, shared an extraordinary experience seeking help with their Bakfiet cargo bike, which had multiple rear hub failures. They were impressed by Andrew, the head technician, who promptly contacted them internationally and provided expert advice on hub options, recommending the Rohloff speed hub. Andrew also went above and beyond to ensure the hub was ordered and shipped before the Rohloff Company's holiday closure. The customer appreciated the constant updates and the careful packaging of the custom-built wheel. They expressed immense gratitude to Andrew, Chris Nolte, and the entire Propel team for their exceptional customer service.
Based on customer feedback, Propel Electric Bikes offers:
- Specialization in Electric Bikes and Cargo Bikes: The shop specializes in e-bikes, particularly cargo bikes.
- Exceptional Customer Service (Chris, Andrew): The staff is consistently praised for their exceptional customer service.
- In-Depth E-Bike Knowledge: The staff possesses vast and in-depth knowledge of e-bikes and their components.
- Expert Advice on Hub Options (Rohloff, Enviolo): The staff provides expert advice on hub options and their pros and cons.
- International Customer Support: The shop provides excellent customer support to international customers.
- Prompt Communication: The staff provides prompt communication and updates to customers.
- Custom Wheel Building: The shop offers custom wheel building services with correct spoke tension.
- Careful Packaging and Shipping: The shop carefully packages and ships products to ensure they arrive safely.
- Commitment to Finding the Right Solutions: The shop is committed to finding the right solutions for their customers.
If you're in the Brooklyn area or even internationally and are looking for an e-bike specialist with exceptional customer service and in-depth knowledge, Propel Electric Bikes is a highly recommended option. Their commitment to customer satisfaction and expert service makes them a valuable asset to the community. You can contact them at (646) 736-7716 or +1 646-736-7716 for more information.
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