Propel Electric Bikes

Overview
About
Location
Reviews

Overview

+1 646-736-7716
propelbikes.com
134 Flushing Ave, Brooklyn, NY 11205, USA
Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday 10:00 AM - 3:00 PM

Propel Electric Bikes Introduce

Propel Electric Bikes is a bicycle shop located at 134 Flushing Ave, Brooklyn, NY 11205, USA. This shop specializes in electric bikes, particularly cargo bikes, and offers sales and repair services.

Customer reviews consistently praise Propel Electric Bikes for its exceptional customer service and in-depth knowledge of e-bikes. One customer, who purchased two e-bikes through conversations with Chris, highlighted his ability to explain the complexities of e-bikes and his focus on customer satisfaction and bike quality. Another customer, living in Antigua & Barbuda, shared an extraordinary experience seeking help with their Bakfiet cargo bike, which had multiple rear hub failures. They were impressed by Andrew, the head technician, who promptly contacted them internationally and provided expert advice on hub options, recommending the Rohloff speed hub. Andrew also went above and beyond to ensure the hub was ordered and shipped before the Rohloff Company's holiday closure. The customer appreciated the constant updates and the careful packaging of the custom-built wheel. They expressed immense gratitude to Andrew, Chris Nolte, and the entire Propel team for their exceptional customer service.

Based on customer feedback, Propel Electric Bikes offers:

Specialization in Electric Bikes and Cargo Bikes: The shop specializes in e-bikes, particularly cargo bikes.
Exceptional Customer Service (Chris, Andrew): The staff is consistently praised for their exceptional customer service.
In-Depth E-Bike Knowledge: The staff possesses vast and in-depth knowledge of e-bikes and their components.
Expert Advice on Hub Options (Rohloff, Enviolo): The staff provides expert advice on hub options and their pros and cons.
International Customer Support: The shop provides excellent customer support to international customers.
Prompt Communication: The staff provides prompt communication and updates to customers.
Custom Wheel Building: The shop offers custom wheel building services with correct spoke tension.
Careful Packaging and Shipping: The shop carefully packages and ships products to ensure they arrive safely.
Commitment to Finding the Right Solutions: The shop is committed to finding the right solutions for their customers.

If you're in the Brooklyn area or even internationally and are looking for an e-bike specialist with exceptional customer service and in-depth knowledge, Propel Electric Bikes is a highly recommended option. Their commitment to customer satisfaction and expert service makes them a valuable asset to the community. You can contact them at (646) 736-7716 or +1 646-736-7716 for more information.

Location

Reviews

Nov 29, 2024

I have bought 2 eBikes through the conversations I have had with Chris at Propel. His way of explaining the complexities of an eBikes with the value-add they bring is worth gold. His focus on the customer and the quality of the bikes makes him a real standout in the bike industry.
Mar 15, 2025

My experience with Propel Electric Bikes has been excellent. After seeing their videos on YouTube and being a subscriber of propel bikes, I realized their knowledge on electric cargo bikes is very vast and in depth. I reached out to them in late December 2024 after experiencing multiple rear hub failures with my Bakfiet cargo bike ( note this bike was not purchased from Propel Electric Bikes and it’s not a model they sell). I spoke to a lady and explained my issues and she ensured me she would have the head technician Andrew contact me . I was a bit skeptical about the call because I am in the Caribbean island of Antigua & Barbuda which would make the call international. Within 1/2 an hour my phone rang and I realized it was an overseas number and when I answered it was Andrew from Propel Electric Bikes. This surprised me because I am an Amazon Prime member for over 6years where I do most of my shopping and any issues I develop with their products, they would promise to call but never do. Then and therefore I knew I was dealing with a professional company that cares about potential new customers. After a brief conversation with Andrew, I explained my issues with my cargo bike. I sent an email with information and pictures about the bike eg. brand, specifications and rider weight. I received multiple emails the same day informing me of my options. The options included the Enviolo heavy duty internal gear hub and the Rohloff speed hub. He explained the pros and cons for each hub, when he realized the input torque of my mid drive motor he recommended the Rohloff speed hub, which has an excellent track record for over 20 yrs and has a higher input torque rating over the Enviolo hub. He informed me that Rohloff Company normally closes for 2wks during Christmas and reopens for business in January. But he assured me he would try to get the order in and have it shipped off to the USA before they closed for the season. While awaiting the hub delivery he kept me updated about the other components required to build the wheel. Propel bikes received the items and they built me a strong wheel with the correct spoke tension for my cargo bike application. They shipped it off to my freight forwarder and I received the package in Antigua and Barbuda, and from the package I could tell the wheel was packed with care. The wheel was wrapped in double layers of protective wrap and properly sealed. The customer service was excellent they definitely went above and beyond for me, I would recommend Propel Electric Bikes to anyone who need e-bikes or any part that you cannot buy directly from the manufacturer. Special thanks to Andrew, Chris Nolte and the entire Propel Team, I am a satisfied customer.
Sep 06, 2023

We purchased two Riese and Muller bicycles from Propel about 18 months ago. My wife rides a Nevo 3 Vario HS and I ride the Charger 3 Mixte GT Vario HS. We live in Indiana . Propel delivered the bikes to our door fully assembled, ready to ride. In a perfect world we would have bought the bike near where we live . Propel has been easy to work with and have helped as best they can from such a long way away with the few issues I have had. My wife's Nevo has not had a single issue. My issues have all been self inflected. The only thing I would have changed if ordering again is not to order the HS option. The reason is we are both older and cannot develop the rpms to reach top speeds. We carry our Riese and Muller bikes on the back of our RV. We use them to explore as we travel the county. They work great getting us out of the campgrounds . We have over 1000 miles on each bike. You would be surprised a the hills we have riden up and down. Breaks are very important. Thank you Propel.
Dec 19, 2024

Unbelievably great place. I called after hours and did not leave a message figuring I would call back in the morning looking for a part for my e-bike lost in transit. They captured my number and called me back without me calling. They identified the part and sent me a picture to confirm it was correct. They had it drop shipped directly to me from their vendor. The service and attitude was exceptional as well as speed of service. I highly recommend Propel.
Aug 19, 2024

I’m not from NYC and was visiting a friend and we made sure to visit Propel to check out some cargo bikes that aren’t sold in the area I live in. Miguel and Nora were so friendly and helpful! They let us try out all the bikes and were really knowledgeable about the bikes. When I’m ready to purchase my cargo bike I know I’ll be reaching out to them!