R&A Cycles Brooklyn is a bicycle shop located at 105 5th Ave, Brooklyn, NY 11217, USA. This shop specializes in high-end bicycles and framesets.
Customer reviews of R&A Cycles Brooklyn reveal significant concerns regarding product quality and customer service. One customer, who purchased a $5,000 Pinarello Dogma frameset, reported several issues, including misplaced decals, overspray, and a bottom bracket area requiring reaming and facing. They expressed disappointment with the shop's response when they requested assistance with the bottom bracket, stating they were told they "didn't spend enough" to warrant the service. They also felt the customer support was "offputting" and that their request was dismissed. Another customer reported a rude and pretentious shop owner, stating they were turned away twice due to a lack of bike knowledge and a desire to spend less on their bike setup. They felt the shop did not cater to newbies or those seeking guidance, despite wanting to support a local business.
Based on customer feedback, R&A Cycles Brooklyn offers:
- High-End Bicycle and Frameset Sales: The shop specializes in selling high-end bicycles and framesets.
- Potential Product Quality Issues: Some customers have reported issues with product quality, such as misplaced decals and overspray.
- Potential Customer Service Concerns: Some customers have reported concerns about customer service, including dismissive behavior and a lack of support for certain requests.
- Potential Dismissal of Customers Based on Spending: Some customers have reported feeling dismissed based on their spending.
- Potential Lack of Support for Newbies: Some customers feel the shop does not cater to newbies or those seeking guidance.
Given the reported concerns about product quality and customer service, potential customers, especially those making high-value purchases or seeking assistance with specialized services, should proceed with caution. It is recommended to carefully consider these factors and potentially seek alternative bike shops. You can contact R&A Cycles Brooklyn at (718) 636-5242 or +1 718-636-5242 for more information, but proceed with awareness of the reported customer experiences.
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