Rad Power Bikes - Ebike Sales & Service Center

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Overview
About
Location
Reviews

Overview

+1 206-457-3677
www.radpowerbikes.com
1128 NW 52nd St, Seattle, WA 98107, USA
Hours

Monday 10:00 AM - 3:30 PM

Tuesday 10:00 AM - 3:30 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 11:00 AM - 5:00 PM

Rad Power Bikes - Ebike Sales & Service Center Introduce

Rad Power Bikes - Ebike Sales & Service Center, located at 1128 NW 52nd St, Seattle, WA 98107, specializes in the sales and service of Rad Power electric bikes. You can reach them at (206) 457-3677 or +1 206-457-3677.

Rad Power Bikes has received mixed reviews from customers, with some praising the overall experience and others expressing concerns about product reliability and service wait times.

One customer shared a highly positive experience, stating that Rad bikes have significantly enhanced their outdoor vacations. They were so satisfied with their initial purchase that they bought Rad bikes for their entire family, totaling seven bikes. They praised the company's customer support, describing it as "the best," and expressed their enthusiasm for creating more memories with their Rad bikes.

However, another customer reported a significant issue with a brand new Radwagon 5 and Radster Trail, purchased just two months prior. The Radwagon 5 experienced a catastrophic failure of the rear wheel spokes, with eleven spokes shearing off at the head after only 134 miles. They expressed frustration with the customer service, stating that they were told it would be "months" before the bike could even be looked at for repairs.

Rad Power Bikes offers e-bike sales and service, but potential customers should be aware of the mixed reviews regarding product reliability and service wait times. While some customers have had very positive experiences, others have reported significant product failures and lengthy service delays.

Potential customers may wish to inquire about warranty policies, service wait times, and product reliability before making a purchase. It is also advisable to research common issues and potential solutions for Rad Power bikes.

Given the conflicting customer feedback, it is recommended to contact Rad Power Bikes directly to discuss specific concerns and assess the current service experience.

Location

Reviews

Feb 23, 2025

Rad bikes have made our outdoor vacations much more enjoyable. I was so pleased with our Rad bikes from the beginning, I have purchased Rad bikes for all my family. Seven so far and we all love them. Their customer support is the best, always taking care of any issues. Looking forward to making many more beautiful memories with our Rad bikes!
Oct 25, 2024

Bought a brand new Radwagon 5 and Radster Trail two months ago. 134 miles on the Radwagon and the rear wheel spokes just EXPLODED - eleven of them have heads that are completely sheered off. Absolutely insane. Customer service on the phone said it would be months before they could even look at it.
May 02, 2024

My wife and I bought the Rad Radster bikes, it's switchable between all 3 classes with twist throttle on all 3 classes. This made the search a little easier. Jeff at the Rad store was very helpful and answered all our dumb questions. Thanks for being patient. Jeff and all the employees are very helpful and informative. It was nice to be able to do the test ride on the bike we wanted. Can't imagine anyone would ever give less than 5 stars... they are 10 stars in my book. Thanks Jeff and all the Rad employees.
Sep 30, 2024

My mom and stepfather purchased two rad power bikes (Rad Expand 5 and Rad Rover 6). They bought a bunch of gear and accessories for the bikes. Mirrors, baskets, bells, cell phone holder, and more. They spent over $5500 Canadian up to this point on their purchases. The original battery (for the Rad Rover 6) is garbage and it would not charge. So they reached out to Rad Power Bikes to get a replacement battery under warranty. They made them take videos of how to charge the battery, how to connect it, this and that, putting them through hoops in hope that they would go away. They own another bike and can charge that battery, It is not rocket science. My stepfather was stuck now because his battery was not working. They literally had to order a new battery because the scammers are trying to take advantage of a situation that they should be honoring. Take the old battery back and replace with new working battery. It is extremely disappointing that Rad Power bikes is taking advantage of older people who do not have much and barely get by. Trying to make them go away so they void the warranty on the battery. This is bad business and is unacceptable. I also have a Rad power bike (Rad mini), which I like, but feel bad because I got them to buy these bikes. I told them Rad was the way to go. I will not be purchasing any additional Rad accessories or new bikes for my family until they sort this out with my parents. If Rad does not honor that warranty to my parents then I will be going else where with my business. i will also be notifying my brother before he buys a Rad to wait and possibly go with a different brand. That will also go for co workers if they ever ask about a brand it will not be Rad until they honor the warranty and make good with my parents. Edited (29sep2024): I wanted to thank Rad bikes for eventually honoring there return policy. My parents got a new replacement battery and it works great. For this, they get 4 out of 5 stars. Advice; In the future, try to handle these matters more urgently.
Aug 21, 2024

Just went to this location, test rode and purchased a new Radster Trails bike. They were super courteous, helpful, and even helped me attach new accessories to my new bike. I felt like every employee had a different Rad bike and loved talking about the things that made their bikes special to them. After I bought this one, I had a trial by fire 5 mile ride home that was exhilarating. Thanks, Rad!